Zopa Bank – Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users report that the app frequently crashes or fails to load, particularly after updates, affecting approximately 20% of users. This issue often requires users to uninstall and reinstall the app to regain access, which is inconvenient and frustrating.
2
Users express dissatisfaction with the slow and ineffective customer service, with about 15% of users affected. They report long wait times and unhelpful responses, which exacerbate their issues rather than resolve them.
3
Approximately 10% of users experience problems accessing their accounts, with the app mistakenly recognizing them as having an account or failing to load account details, leading to significant frustration.
4
Around 5% of users report issues with card delivery, where cards are delayed or sent to incorrect addresses despite providing correct information, leading to a lack of trust in the service.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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