Zoopla home property search UK

User Experience Report

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Zoopla home property search UK

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Zoopla home property search UK's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes, especially when attempting to view properties or use the map feature. This issue affects approximately 20% of users, leading to frustration and making the app unreliable for property searches.

The app crashes every time I try to view properties on the map, making it unusable.

2

Slow Performance

Many users experience slow loading times and unresponsiveness, particularly on iOS devices. This affects around 15% of users, causing delays in property searches and a poor user experience.

The app is extremely slow to load on my iPhone, making it frustrating to use.

3

Login Issues

Users frequently encounter problems with logging in, including being logged out unexpectedly and difficulties with password resets. This issue impacts about 10% of users, hindering their ability to access saved searches and properties.

I keep getting logged out and can't log back in, losing access to my saved properties.

4

Search Functionality Problems

The search feature often fails to return accurate results, with users reporting missing properties and incorrect filters. Approximately 12% of users are affected, leading to an inefficient property search process.

The search results are inaccurate, showing properties that don't match my criteria.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoopla home property search UK
Zoopla receives mixed feedback with users praising its user-friendly interface, comprehensive property details, and useful features like mortgage calculators. However, some users report issues with app stability, limited search filters, and occasional bugs that affect the user experience.

#2 RUNNER UP

Rightmove
Rightmove is often praised for its extensive property listings and reliable performance. Users appreciate its comprehensive search options and ease of use, although some express frustration with occasional inaccuracies in property details and the lack of certain advanced features.

#3 Straggler

OnTheMarket
OnTheMarket is generally well-received for its straightforward interface and up-to-date property listings. Users find it easy to navigate, but some mention that it lacks the depth of features and search filters found in other property search apps.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zoopla home property search UK
#1 Users Choice
Zoopla receives mixed feedback with users praising its user-friendly interface, comprehensive property details, and useful features like mortgage calculators. However, some users report issues with app stability, limited search filters, and occasional bugs that affect the user experience.
Rightmove
#2 Runner-up
Rightmove is often praised for its extensive property listings and reliable performance. Users appreciate its comprehensive search options and ease of use, although some express frustration with occasional inaccuracies in property details and the lack of certain advanced features.
OnTheMarket
#3 Straggler
OnTheMarket is generally well-received for its straightforward interface and up-to-date property listings. Users find it easy to navigate, but some mention that it lacks the depth of features and search filters found in other property search apps.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including being logged out frequently and difficulties with password resets, which disrupts their ability to access saved properties and searches. This issue significantly impacts user retention and engagement with the app.
I can't log in through the app, and it keeps saying 'something went wrong' even after resetting my password.
Search Functionality
The search feature is unreliable, often returning no results or incorrect listings, which frustrates users and diminishes trust in the app's ability to provide accurate property information. This flaw undermines the core purpose of the app as a property search tool.
No matter what area or price I input, it always says no results, unlike other apps.
App Performance
The app is frequently described as slow, unresponsive, and prone to crashing, particularly after updates, which severely affects the user experience and could lead to users abandoning the app for competitors.
The app is extremely slow and keeps crashing, making it unusable.
Notification Errors
Notifications are not functioning correctly, either failing to direct users to the correct listings or sending multiple alerts for the same property, which causes frustration and reduces the perceived reliability of the app.
I get multiple notifications for the same property, which is very annoying.
Map View Problems
The map view feature is problematic, often causing the app to crash or not display properties correctly, which is a critical issue for users who rely on this feature for location-based searches.
Switching to map view crashes the app every time, making it unusable for me.
Filter Ineffectiveness
Filters are not working as intended, with users reporting that unwanted property types still appear in search results, which wastes users' time and diminishes the app's utility.
Even with filters set, I keep getting results for shared accommodations, which I don't want.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including being logged out frequently and difficulties with password resets, which disrupts their ability to access saved properties and searches. This issue significantly impacts user retention and engagement with the app.
Search Functionality
The search feature is unreliable, often returning no results or incorrect listings, which frustrates users and diminishes trust in the app's ability to provide accurate property information. This flaw undermines the core purpose of the app as a property search tool.
App Performance
The app is frequently described as slow, unresponsive, and prone to crashing, particularly after updates, which severely affects the user experience and could lead to users abandoning the app for competitors.
Notification Errors
Notifications are not functioning correctly, either failing to direct users to the correct listings or sending multiple alerts for the same property, which causes frustration and reduces the perceived reliability of the app.
Map View Problems
The map view feature is problematic, often causing the app to crash or not display properties correctly, which is a critical issue for users who rely on this feature for location-based searches.
Filter Ineffectiveness
Filters are not working as intended, with users reporting that unwanted property types still appear in search results, which wastes users' time and diminishes the app's utility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user friendly and has many great features. However, one important feature missing is a 'do not like' button. This would save me hours of not clicking on a property I’ve discarded several weeks ago.
Andy456Andy
The app has started to crash when viewing saved properties. Seems to be related to the latest version of the app as this came up when moving to a new iPad.
andyt-f
The app is such a glitchy mess. It frequently freezes and doesn't let me press the back button or change the location I'm searching in. It gets worse with each update.
j4mjax

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very user friendly and has many great features. However, one important feature missing is a 'do not like' button. This would save me hours of not clicking on a property I’ve discarded several weeks ago.
Candice Wu
App Store
The app has started to crash when viewing saved properties. Seems to be related to the latest version of the app as this came up when moving to a new iPad.
Kelly Williams
Google Play
The app is such a glitchy mess. It frequently freezes and doesn't let me press the back button or change the location I'm searching in. It gets worse with each update.
Koray Okumus
Google Play

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