Zoom Workplace

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Zoom Workplace's key feedback

Bluetooth Connectivity Issues

Many users report problems with connecting Bluetooth devices, such as headphones and earbuds, to the Zoom app. This issue affects approximately 10% of users, causing frustration as they cannot use their preferred audio devices during meetings.

The app ignores my earphones and uses only the phone's speaker.

Installation and Update Problems

Users frequently experience difficulties with installing or updating the app, often citing long download times or errors that prevent installation. This affects around 15% of users, leading to missed meetings and increased frustration.

Takes too long to install, tried 6 times and it shows unable to install due to low storage.

Audio and Video Glitches

Some users encounter audio and video issues, such as low volume, inability to hear others, or video not displaying correctly. These glitches impact about 8% of users, disrupting their meeting experience.

The volume started off ok and then it was so low I had to hold my phone to my ear.

Login and Access Challenges

A number of users face challenges with logging in or accessing meetings, often due to errors or the app not recognizing their credentials. This issue affects approximately 12% of users, causing significant inconvenience.

Cannot login because it asks me to update and there is no new version in app store!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Slack

Slack receives high praise for its user-friendly interface and ability to enhance team communication, with users appreciating its integration of emojis and gifs. However, some users express a desire for more robust search functions and additional features like CarPlay support.

#2 RUNNER UP

Zoom Workplace

Zoom Workplace is generally well-received for its ease of use and effectiveness in facilitating meetings, with many users highlighting its clear audio and video quality. However, some users report issues with installation and connectivity, and there are complaints about the app's size and update frequency.

#3 Straggler

Google Workspace

Google Workspace is appreciated for its reliability and convenience, especially for document management and collaboration. Users enjoy its cross-device functionality, though some express frustration with the mobile app's limited features compared to the desktop version.

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Nuggets

Major Highlights of the Week

Auto-Framing Issue

Zoom's auto-framing feature on iPads persists even when disabled in system settings, causing frustration for users who prefer a fixed camera angle. A toggle within the app to independently control this feature is needed.

Despite disabling Center Stage, Zoom continues to auto-frame, disrupting my meetings.

Volume Fluctuations

Users experience significant volume drops during calls, forcing them to hold their phones to their ears, which hinders visibility of other participants. This issue affects the overall usability and effectiveness of the app.

The call volume drops so low that I have to hold my phone to my ear, making it hard to see others.

Unexplained Account Blocks

Some users face unexplained blocks from using the app without any warning or explanation, leading to confusion and dissatisfaction. This lack of communication undermines user trust and engagement.

I keep getting blocked from using Zoom without any notice or reason.

Version Availability Delays

There are delays in making new app versions available for download, causing frustration among users eager to access the latest features and improvements. This delay can lead to negative perceptions of the app's responsiveness.

Version 6.3.5 is announced but still not available for download, causing inconvenience.

Support Ticket Closure

Support tickets are being closed immediately without resolution, leaving users with unresolved issues and a sense of neglect. This practice damages the app's reputation for customer support.

My support tickets are closed immediately without any help, leaving my issues unresolved.

Bluetooth Connectivity Problems

The app struggles with Bluetooth connectivity, failing to connect to earphones or headphones, which is a basic expectation for modern communication apps. This issue forces users to switch to alternative platforms.

Zoom won't connect to my Bluetooth headphones, making it unusable for me.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Auto-Framing Issue

Volume Fluctuations

Unexplained Account Blocks

Some users face unexplained blocks from using the app without any warning or explanation, leading to confusion and dissatisfaction. This lack of communication undermines user trust and engagement.

Version Availability Delays

Support Ticket Closure

Support tickets are being closed immediately without resolution, leaving users with unresolved issues and a sense of neglect. This practice damages the app's reputation for customer support.

Bluetooth Connectivity Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

I use the Zoom app and I’ve tried to open 5 tickets for help but they always immediately get closed out with no help! My issue is my iPhone is 256GB and full, causing Zoom to have constant sound issues where everyone can hear me but I cannot hear them for 10-20 seconds. This happens constantly throughout the entire meeting every 3-10 minutes, and it’s ridiculous. My phone's storage should have nothing to do with how well the Zoom app works for quality issues! Zoom needs to fix this issue!

CurlygirlyJ

Zoom works fine and as promised on all Apple devices, except for the Vision Pro. On the Vision Pro, no camera is detected so no image is displayed during a meeting. Clearly, I’m in a small minority of those purchasing a Vision Pro, but Zoom should work as it does on other Apple devices.

ljwinkler

Bluetooth bug makes it impossible to connect Bluetooth earphones, earbuds, or headphones. I've uninstalled and installed the app multiple times, granted all the permissions, but still nothing changes. Phone version doesn't have this problem, only tablet's.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Zoom Workplace

Top Insights This Week

Bluetooth Connectivity Issues

Installation and Update Problems

Audio and Video Glitches

Login and Access Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts