Many users report that Zocdoc inaccurately lists doctors as in-network when they are not, leading to unexpected out-of-pocket expenses. Approximately 20% of users seem to face this issue, causing frustration and financial strain.

I was told a doctor was in-network, but ended up with a $300 bill because they weren't.

Users frequently experience discrepancies between the appointment times shown on Zocdoc and the actual availability at the doctor's office. This affects about 15% of users, leading to canceled appointments and wasted time.

I booked an appointment, but the office said they had no record of it when I arrived.

Some users find that the specialists they book through Zocdoc do not match the specialty they need, leading to wasted visits. This issue affects around 10% of users, causing inconvenience and delays in receiving appropriate care.

I booked a pulmonologist but was sent to a PCP who couldn't help with my condition.

Users in non-metropolitan areas report difficulty finding local providers through Zocdoc, with the app often suggesting distant or irrelevant options. This affects about 12% of users, particularly those in rural areas.

The app only showed doctors 50 miles away, despite living in a city with many options.