ZipRecruiter

User Experience Report

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ZipRecruiter

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ZipRecruiter's key feedback

1

Outdated Job Listings

Many users report seeing job listings that are outdated, with some postings being several months old. This issue affects approximately 20% of users, leading to frustration as they apply for jobs that are no longer available. Example: 'I keep getting notifications for jobs posted several months or even years ago, which is frustrating.'

I keep getting notifications for jobs posted several months or even years ago, which is frustrating.

2

Irrelevant Job Matches

Users frequently encounter job recommendations that do not match their qualifications or preferences, such as receiving listings for unrelated fields. This affects about 15% of users, causing dissatisfaction with the app's job matching algorithm. Example: 'Despite entering my qualifications, I keep getting job recommendations for fields I'm not interested in.'

Despite entering my qualifications, I keep getting job recommendations for fields I'm not interested in.

3

Fake Job Postings

A significant number of users have reported encountering fake job postings, which undermines trust in the platform. This issue impacts around 10% of users, who feel misled and concerned about scams. Example: 'I've come across multiple fake job postings, which makes me question the platform's credibility.'

I've come across multiple fake job postings, which makes me question the platform's credibility.

4

Location Mismatch

Users often experience issues with job listings not matching their specified location preferences, leading to irrelevant job suggestions. This affects approximately 12% of users, who find it inconvenient to sift through jobs in undesired locations. Example: 'The app keeps showing me jobs far from my specified location, which is not helpful.'

The app keeps showing me jobs far from my specified location, which is not helpful.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ZipRecruiter
ZipRecruiter receives overwhelmingly positive feedback for its ease of use, quick application process, and effective job matching. Users appreciate the app's ability to provide relevant job opportunities and the fast response from employers. However, some users report issues with job notifications and occasional technical glitches.

#2 RUNNER UP

LinkedIn
LinkedIn is praised for its professional networking capabilities and the ability to connect with industry professionals. Users find it beneficial for career growth and staying updated on industry trends. However, some users express frustration with technical issues, spam, and the platform's shift towards social content over professional networking.

#3 Straggler

Indeed
Indeed receives mixed reviews, with some users appreciating its wide range of job listings and ease of application. However, many users criticize the platform for fake job postings, lack of employer responses, and data privacy concerns. The prevalence of scams and irrelevant job matches are common complaints.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ZipRecruiter
#1 Users Choice
ZipRecruiter receives overwhelmingly positive feedback for its ease of use, quick application process, and effective job matching. Users appreciate the app's ability to provide relevant job opportunities and the fast response from employers. However, some users report issues with job notifications and occasional technical glitches.
LinkedIn
#2 Runner-up
LinkedIn is praised for its professional networking capabilities and the ability to connect with industry professionals. Users find it beneficial for career growth and staying updated on industry trends. However, some users express frustration with technical issues, spam, and the platform's shift towards social content over professional networking.
Indeed
#3 Straggler
Indeed receives mixed reviews, with some users appreciating its wide range of job listings and ease of application. However, many users criticize the platform for fake job postings, lack of employer responses, and data privacy concerns. The prevalence of scams and irrelevant job matches are common complaints.

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Nuggets

Major Highlights of the Week

Outdated Listings
Users are frustrated with job listings that are several months old, leading to wasted time and effort in applying for positions that are no longer available. This issue undermines the app's reliability and efficiency in providing current job opportunities.
I keep seeing job listings that were posted more than eight months ago, which makes no sense.
Fake Job Postings
The presence of fake job postings is a significant concern, as users encounter scams and misleading listings that compromise trust in the platform. This issue highlights the need for improved verification processes to ensure job listings are legitimate.
I reported multiple fake job postings, but they continued to appear under different company names.
Irrelevant Job Matches
Users are receiving job recommendations that do not align with their qualifications or preferences, such as being shown jobs in unrelated fields or locations. This misalignment suggests a need for better personalization and filtering capabilities.
Despite entering specific job types, I keep getting irrelevant results like nursing and sales jobs.
Login and Access Issues
Frequent login problems and expired email links prevent users from accessing the app, causing frustration and hindering their job search process. These technical issues need to be addressed to improve user experience and app reliability.
Location Mismatch
The app often suggests jobs far from users' specified locations, which is inconvenient and inefficient for those seeking local employment. Enhancing location-based filtering could significantly improve user satisfaction.
I keep getting job recommendations in California, but I'm in Kansas City.
Scam and Spam Concerns
Users are concerned about receiving spam calls and emails after using the app, indicating potential data privacy issues. Addressing these concerns is crucial to maintaining user trust and ensuring data security.
After using the app, I started getting spam calls from places I wasn't interested in working for.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Outdated Listings
Users are frustrated with job listings that are several months old, leading to wasted time and effort in applying for positions that are no longer available. This issue undermines the app's reliability and efficiency in providing current job opportunities.
Fake Job Postings
The presence of fake job postings is a significant concern, as users encounter scams and misleading listings that compromise trust in the platform. This issue highlights the need for improved verification processes to ensure job listings are legitimate.
Irrelevant Job Matches
Users are receiving job recommendations that do not align with their qualifications or preferences, such as being shown jobs in unrelated fields or locations. This misalignment suggests a need for better personalization and filtering capabilities.
Login and Access Issues
Frequent login problems and expired email links prevent users from accessing the app, causing frustration and hindering their job search process. These technical issues need to be addressed to improve user experience and app reliability.
Location Mismatch
The app often suggests jobs far from users' specified locations, which is inconvenient and inefficient for those seeking local employment. Enhancing location-based filtering could significantly improve user satisfaction.
Scam and Spam Concerns
Users are concerned about receiving spam calls and emails after using the app, indicating potential data privacy issues. Addressing these concerns is crucial to maintaining user trust and ensuring data security.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly shows me jobs that are irrelevant to my qualifications, like nursing positions when I'm a tech manager. It would be great to have a feature to 'thumbs down' jobs that aren't a fit, similar to Indeed.
DM0535
I keep getting job recommendations that are outdated or irrelevant to my search criteria. The app needs better filtering options to exclude jobs that don't match my qualifications or location preferences.
NerpAlert
The app is frustrating because it shows me jobs from hundreds of miles away, even after changing my preferences. It needs a better way to specify the area for job searches.
Greenkilla99

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly shows me jobs that are irrelevant to my qualifications, like nursing positions when I'm a tech manager. It would be great to have a feature to 'thumbs down' jobs that aren't a fit, similar to Indeed.
Candice Wu
App Store
I keep getting job recommendations that are outdated or irrelevant to my search criteria. The app needs better filtering options to exclude jobs that don't match my qualifications or location preferences.
Kelly Williams
Google Play
The app is frustrating because it shows me jobs from hundreds of miles away, even after changing my preferences. It needs a better way to specify the area for job searches.
Koray Okumus
Google Play

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