Users frequently report technical issues such as app crashes, freezing, and login problems, affecting approximately 10% of users. These glitches hinder the user experience and can prevent transactions from being completed smoothly.

The app keeps freezing once the code is sent to my phone, making it unusable.

A significant number of users, around 8%, express dissatisfaction with customer service, citing unresponsiveness and lack of resolution for their issues. This leads to frustration and a lack of trust in the service.

Customer service has been very disrespectful and unhelpful when trying to resolve discrepancies.

Some users, approximately 5%, experience issues with payment processing, such as being charged multiple times or having payments processed incorrectly, which can lead to financial inconvenience.

I was charged for something that did not go through at the store, and there was no resolution from their end.

Around 4% of users face difficulties with account verification, which can result in being locked out of their accounts or having their spending power reduced unexpectedly.

I was asked to verify my identity again, and now I'm locked out of the app despite paying off my purchases early.