Zillow Rentals

User Experience Report

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Zillow Rentals

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Zillow Rentals's key feedback

1

Messaging Issues

A significant number of users, approximately 20%, report issues with the messaging system, where they receive notifications of messages but cannot view them in the app, leading to frustration and missed opportunities to connect with landlords.

I get notifications of messages from landlords, but when I open the app, the messages are nowhere to be found.

2

App Freezing and Lagging

Around 15% of users experience frequent app freezing and lagging, making it difficult to navigate and use the app effectively, which hinders their ability to search for rentals efficiently.

The app keeps freezing and lagging, making it nearly impossible to use.

3

Filter and Search Issues

Approximately 10% of users are frustrated with the app's filtering and search functionality, as it often shows irrelevant listings or fails to apply user-set filters, leading to a time-consuming search process.

Despite setting filters, the app shows me listings that don't match my criteria, wasting my time.

4

Customer Support Delays

About 5% of users express dissatisfaction with the customer support, citing long response times and unresolved issues, which leaves them feeling unsupported and frustrated.

I reached out to customer support months ago and still haven't received a response.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow Rentals
Zillow Rentals receives mixed feedback, with users praising its ease of use, detailed information, and helpful notifications. However, some users report issues with app performance, outdated listings, and scams, which detract from the overall experience.

#2 RUNNER UP

Realtor.com Rentals
Realtor.com Rentals is appreciated for its clean interface and reliable search features, but users express frustration with frequent notifications and occasional app glitches. Despite these issues, it remains a popular choice for its comprehensive listings and ease of use.

#3 Straggler

Trulia Rentals
Trulia Rentals is favored for its user-friendly design and neighborhood insights, but users are concerned about the prevalence of scams and inconsistent listing information. The app's ability to provide detailed neighborhood reviews is a standout feature, though technical issues occasionally hinder the user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow Rentals
#1 Users Choice
Zillow Rentals receives mixed feedback, with users praising its ease of use, detailed information, and helpful notifications. However, some users report issues with app performance, outdated listings, and scams, which detract from the overall experience.
Realtor.com Rentals
#2 Runner-up
Realtor.com Rentals is appreciated for its clean interface and reliable search features, but users express frustration with frequent notifications and occasional app glitches. Despite these issues, it remains a popular choice for its comprehensive listings and ease of use.
Trulia Rentals
#3 Straggler
Trulia Rentals is favored for its user-friendly design and neighborhood insights, but users are concerned about the prevalence of scams and inconsistent listing information. The app's ability to provide detailed neighborhood reviews is a standout feature, though technical issues occasionally hinder the user experience.

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Nuggets

Major Highlights of the Week

Message Visibility Issues
Users are unable to view messages from landlords or property managers, despite receiving notifications. This issue persists across devices and is a significant barrier to effective communication within the app.
I get notifications of responses, but when I click, it brings me to a blank white screen.
Filter Functionality Flaws
The app's filters are not functioning correctly, leading to irrelevant search results that do not match user preferences. This includes showing properties that exceed budget limits or do not allow pets.
I have my filters set to show only rentals that allow pets, but I keep getting listings that don't.
Vacation Rental Confusion
Users are frustrated by the lack of distinction between long-term rentals and vacation rentals, which clutters search results and wastes time. There is a demand for separate categories to improve search efficiency.
Over half of the listings in my area are fully furnished short-term vacation rentals, and it's frustrating to sift through them.
Application Fee Concerns
The app's application fee system is misleading, as many landlords do not accept the Zillow application, requiring users to pay additional fees. This results in unnecessary financial burdens for users.
Customer Support Delays
There are significant delays in customer support response times, with some users waiting months for assistance. This lack of timely support undermines user trust and satisfaction.
I submitted a question on January 22nd, 2025, and it is now April 27th, 2025, with no response.
App Performance Issues
The app frequently experiences glitches, freezes, and crashes, making it difficult for users to navigate and utilize its features effectively. These technical issues detract from the overall user experience.
The app is really laggy, doesn’t seem to sync my messages properly, and often freezes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Message Visibility Issues
Users are unable to view messages from landlords or property managers, despite receiving notifications. This issue persists across devices and is a significant barrier to effective communication within the app.
Filter Functionality Flaws
The app's filters are not functioning correctly, leading to irrelevant search results that do not match user preferences. This includes showing properties that exceed budget limits or do not allow pets.
Vacation Rental Confusion
Users are frustrated by the lack of distinction between long-term rentals and vacation rentals, which clutters search results and wastes time. There is a demand for separate categories to improve search efficiency.
Application Fee Concerns
The app's application fee system is misleading, as many landlords do not accept the Zillow application, requiring users to pay additional fees. This results in unnecessary financial burdens for users.
Customer Support Delays
There are significant delays in customer support response times, with some users waiting months for assistance. This lack of timely support undermines user trust and satisfaction.
App Performance Issues
The app frequently experiences glitches, freezes, and crashes, making it difficult for users to navigate and utilize its features effectively. These technical issues detract from the overall user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's messaging system is broken. I receive notifications about messages from landlords, but they don't appear in my inbox. This has been an ongoing issue for years, making it difficult to communicate with property managers.
esmith1717
The app is frustrating because it doesn't allow me to filter out vacation rentals. Over half of the listings in my area are short-term vacation rentals, which clutters the search results when I'm looking for a long-term home.
m25bb
Zillow Rentals needs more filter options. It's annoying to see listings that don't match my criteria, like 55+ communities when I've selected not to include them. More customizable filters would improve the user experience.
Johnny Five-Oh

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's messaging system is broken. I receive notifications about messages from landlords, but they don't appear in my inbox. This has been an ongoing issue for years, making it difficult to communicate with property managers.
Candice Wu
App Store
The app is frustrating because it doesn't allow me to filter out vacation rentals. Over half of the listings in my area are short-term vacation rentals, which clutters the search results when I'm looking for a long-term home.
Kelly Williams
Google Play
Zillow Rentals needs more filter options. It's annoying to see listings that don't match my criteria, like 55+ communities when I've selected not to include them. More customizable filters would improve the user experience.
Koray Okumus
Google Play

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