Zilch: Spend with benefits

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Zilch: Spend with benefits's key feedback

Customer Service Issues

A significant number of users report difficulties in reaching customer support, with complaints about unresponsive live chat and unresolved queries. Approximately 10% of users seem to be affected by this issue.

I can't get in touch with anyone to assist with my account.

Account Access Problems

Several users experience issues with logging into their accounts, often due to app glitches or verification problems. This affects around 8% of users.

I can't log in to the app; it keeps returning to the sign-in screen after verification.

Third-Party Payment Restrictions

Users are frustrated by the inability to make third-party payments, which can be problematic for those managing finances for others. This issue impacts about 5% of users.

Zilch doesn't allow third-party payments, leaving us unable to help a vulnerable relative.

Delayed Account Approvals

Some users report long delays in account approval processes, preventing them from using the app effectively. This issue affects approximately 6% of users.

My account needs approval, which has taken over a week, and I can't use any Zilch services.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zilch: Spend with benefits

Revolut receives overwhelmingly positive feedback for its user-friendly interface, excellent customer service, and ease of international transactions. Users appreciate the app's convenience, low fees, and the ability to manage multiple currencies, although some have experienced issues with app crashes and account verification.

#2 RUNNER UP

Zilch: Spend with benefits

Zilch is praised for its flexible payment options and rewards system, which users find beneficial for managing finances. However, some users express concerns about fees and eligibility criteria, indicating a mixed experience with the app's services.

#3 Straggler

Klarna

Klarna faces significant criticism for poor customer service, issues with transaction processing, and lack of transparency in policies. Many users report problems with refunds and account management, leading to a decline in trust and satisfaction with the service.

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Nuggets

Major Highlights of the Week

Third-Party Payment Restriction

Zilch's policy against third-party payments creates challenges for users trying to assist vulnerable relatives with outstanding balances. This limitation can exacerbate stress for those unable to manage their finances independently.

I was informed that Zilch does not allow third-party payments, leaving us in an impossible situation.

Account Approval Delays

Users experience significant delays in account approval processes, sometimes exceeding a week, which restricts their ability to use Zilch services. This issue is compounded by unresponsive customer support, leaving users without assistance.

My account needs approval which has taken over a week, and no one is responding on live chat.

Live Chat Accessibility

The live chat feature is difficult to access, as it disappears when users scroll, preventing them from obtaining necessary support. This flaw in the app's interface leads to frustration and a lack of assistance.

You can’t even hit the live chat button because it won’t stay up when you scroll.

Users face persistent login issues, with the app repeatedly returning them to the sign-in screen after entering credentials. This problem prevents access to their accounts and disrupts their ability to manage finances.

Customer Service Unresponsiveness

Zilch's customer service is criticized for being unresponsive and ineffective, particularly when users encounter app functionality issues. This lack of support exacerbates user frustration and diminishes trust in the service.

Customer service is appalling; I've not been able to log into the app for over a week.

Policy on Refunds

Zilch's policy of banning users for frequent refund requests, even when justified, is seen as overly punitive. This approach can alienate users who rely on the service for legitimate transactions.

They banned me because I used my right to get a refund if I don't receive what I'm supposed to from a retailer too many times.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Third-Party Payment Restriction

Account Approval Delays

Live Chat Accessibility

Customer Service Unresponsiveness

Policy on Refunds

Zilch's policy of banning users for frequent refund requests, even when justified, is seen as overly punitive. This approach can alienate users who rely on the service for legitimate transactions.

Quotes of the week

Hear from some of the most impactful users to drive changes

Zilch has been a lifesaver, helping me manage my money better and even boosting my credit score. Highly recommend for anyone looking to improve their financial health.

Stuzzer83

I love using Zilch for its flexibility and convenience. It allows me to spread the cost of purchases over time, which is perfect for managing my budget.

Hopon

While Zilch is great for spreading costs, the customer service needs improvement. I've faced delays in account approval and unresponsive support, which is frustrating.

tommypmyers

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The quotes of the week

Hear from some of the most impactful users to drive changes

Zilch has been a lifesaver, helping me manage my money better and even boosting my credit score. Highly recommend for anyone looking to improve their financial health.

Candice Wu

App Store

I love using Zilch for its flexibility and convenience. It allows me to spread the cost of purchases over time, which is perfect for managing my budget.

Kelly Williams

Google Play

While Zilch is great for spreading costs, the customer service needs improvement. I've faced delays in account approval and unresponsive support, which is frustrating.

Koray Okumus

Google Play

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User Experience Report

Report Date

Zilch: Spend with benefits

Top Insights This Week

Customer Service Issues

Account Access Problems

Third-Party Payment Restrictions

Delayed Account Approvals

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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