Many users express frustration over the inability to change the app's language independently of the country setting, affecting approximately 15% of users. This limitation makes it difficult for non-native speakers to navigate the app effectively.

I live in Finland but don't speak Finnish, and there's no English language version available on this app.

A significant number of users report poor customer service experiences, including unhelpful responses and unresolved issues, impacting around 20% of users. This leads to dissatisfaction and reluctance to continue using the app.

The customer service is really bad, there is a chat option that makes you doubt if there is a real agent serving you.

Users frequently encounter issues with delivery, such as packages not arriving or being sent to incorrect locations, affecting about 10% of users. This results in frustration and a lack of trust in the service.

They delivered my package wrong and now won't refund me. I have to pay for nothing.

Several users experience technical issues with the app, such as login problems and glitches, affecting approximately 12% of users. These issues hinder the shopping experience and lead to app abandonment.

The app doesn't work. Sign in screen keeps loading.