Zable - Mobile Finance

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Zable - Mobile Finance

Top Insights This Week

Week of July 17th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Zable - Mobile Finance's key feedback

1

Eligibility Errors

Some users experience issues with the app indicating they are eligible for a loan or card, only to encounter errors during the application process. Approximately 10% of users report this problem, leading to frustration and wasted time.

The app says I'm eligible for a loan, but I keep getting errors when I try to apply.

2

Fraud Handling

A few users have reported issues with the handling of fraudulent transactions, where their accounts were debited without resolution. This affects about 5% of users, causing significant distress and financial inconvenience.

My card was used fraudulently, and I was charged to replace the funds without resolution.

3

Balance Transfer Limitations

The app does not support balance transfers, which is a significant drawback for users looking to consolidate debt. This limitation affects around 8% of users who are disappointed by the lack of this feature.

In today's climate, it's disappointing that balance transfers aren't allowed.

4

Account Access Issues

Some users face difficulties accessing their accounts, especially after receiving new cards, leading to confusion and inability to activate their cards. This issue affects about 7% of users.

I received a new card but can't access my account to activate it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut
Revolut receives overwhelmingly positive feedback for its user-friendly app, extensive features, and excellent service. Users appreciate its ease of use, especially for international transactions, and the security features that provide peace of mind.

#2 RUNNER UP

Zable - Mobile Finance
Zable receives mixed feedback, with many users praising its easy application process and helpful features for managing credit. However, some users report issues with customer service and technical glitches, leading to frustration.

#3 Straggler

Starling Bank
Starling Bank is praised for its efficient service, user-friendly app, and helpful customer support. However, some users experience issues with account access and customer service, leading to dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Revolut
#1 Users Choice
Revolut receives overwhelmingly positive feedback for its user-friendly app, extensive features, and excellent service. Users appreciate its ease of use, especially for international transactions, and the security features that provide peace of mind.
Zable - Mobile Finance
#2 Runner-up
Zable receives mixed feedback, with many users praising its easy application process and helpful features for managing credit. However, some users report issues with customer service and technical glitches, leading to frustration.
Starling Bank
#3 Straggler
Starling Bank is praised for its efficient service, user-friendly app, and helpful customer support. However, some users experience issues with account access and customer service, leading to dissatisfaction.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Pre-Approval Misleading
Users experience frustration with the pre-approval process, which often leads to wasted time without actual approval. This discrepancy between pre-approval and final approval needs addressing to enhance user trust.
They say you're pre-approved but it's just a waste of time.
Application Errors
The app frequently encounters errors during the loan application process, causing user frustration and hindering access to services. This technical issue requires urgent resolution to improve user experience.
I keep getting errors when trying to apply for a loan, even after reinstalling the app.
Balance Transfer Limitation
The lack of a balance transfer option disappoints users who are looking to consolidate debt and save money. Introducing this feature could meet user expectations and enhance financial flexibility.
Disappointed that balance transfers aren't allowed, especially when trying to save money.
Fraud Handling Concerns
Users report inadequate response to fraud incidents, including unauthorized transactions and insufficient support. Improving fraud detection and customer support is crucial for maintaining user trust.
My card was used fraudulently, and nothing happened after I reported it.
Account Suspension Confusion
Users face confusion and frustration when receiving new cards despite suspended accounts, leading to access issues. Clear communication and account management processes are needed to prevent such occurrences.
My account was suspended, yet I received a new card with activation instructions.
Weekly Updates Required
The app's requirement for weekly updates is seen as inconvenient and unnecessary by users. Streamlining update frequency could improve user satisfaction and app usability.
It's annoying to have to update the app weekly.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Pre-Approval Misleading
Users experience frustration with the pre-approval process, which often leads to wasted time without actual approval. This discrepancy between pre-approval and final approval needs addressing to enhance user trust.
Application Errors
The app frequently encounters errors during the loan application process, causing user frustration and hindering access to services. This technical issue requires urgent resolution to improve user experience.
Balance Transfer Limitation
The lack of a balance transfer option disappoints users who are looking to consolidate debt and save money. Introducing this feature could meet user expectations and enhance financial flexibility.
Fraud Handling Concerns
Users report inadequate response to fraud incidents, including unauthorized transactions and insufficient support. Improving fraud detection and customer support is crucial for maintaining user trust.
Account Suspension Confusion
Users face confusion and frustration when receiving new cards despite suspended accounts, leading to access issues. Clear communication and account management processes are needed to prevent such occurrences.
Weekly Updates Required
The app's requirement for weekly updates is seen as inconvenient and unnecessary by users. Streamlining update frequency could improve user satisfaction and app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was pre-approved for a card and the process was super easy. The virtual card is ready to use straightaway, though I’m not using it for now. I found the credit card payment option and other features very useful and the credit score report from Equifax is great.
Afroja K
Week of July 17th, 2025
Tells me I’m eligible for a loan click on apply and it constantly errors with try again. I’ve deleted and reinstalled and got nowhere. Waste of time.
NJ3006
Week of July 17th, 2025
There is a bug when reporting rent. If you add the wrong amount at the first step, there’s no way to change it. So, when analysing the linked bank account it can never find the rental payments. There needs to be an option to ‘start again’. Basic UX.
Pondermeister
Week of July 17th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
I was pre-approved for a card and the process was super easy. The virtual card is ready to use straightaway, though I’m not using it for now. I found the credit card payment option and other features very useful and the credit score report from Equifax is great.
Candice Wu
App Store
Tells me I’m eligible for a loan click on apply and it constantly errors with try again. I’ve deleted and reinstalled and got nowhere. Waste of time.
Kelly Williams
Google Play
There is a bug when reporting rent. If you add the wrong amount at the first step, there’s no way to change it. So, when analysing the linked bank account it can never find the rental payments. There needs to be an option to ‘start again’. Basic UX.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy