A significant number of users report their accounts being suspended or blocked without clear reasons, often when they are close to redeeming rewards. This issue affects approximately 30% of users, leading to frustration and distrust in the platform.

I was close to redeeming my points when my account was suddenly suspended without explanation.

Users frequently mention a lack of available surveys, especially as they near the point threshold for rewards. This issue seems to affect around 25% of users, causing delays in earning and redeeming rewards.

I was just a few points away from cashing out, but the surveys stopped coming.

Many users express dissatisfaction with the slow or non-existent responses from customer support, particularly when facing account issues or reward redemption problems. This affects about 20% of users, leading to a negative customer experience.

I've contacted support multiple times about my account issue, but I've received no response.

A notable number of users experience problems with redeeming rewards, such as delays in receiving payments or incorrect reward options. This issue impacts approximately 15% of users, causing frustration and disappointment.

I redeemed my points for a reward, but it never arrived, and support hasn't helped.