Yodel Delivery Parcel Tracking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Yodel Delivery Parcel Tracking's key feedback

Poor Customer Service

Many users report dissatisfaction with customer service, citing unhelpful responses and delays in resolving issues. Approximately 15% of users express frustration with the lack of effective communication and resolution from customer support.

I reached out to customer service multiple times, but they kept telling me to wait for updates that never came.

App Crashes and Glitches

A significant number of users experience app crashes and glitches, making it difficult to use the app effectively. Around 20% of users report issues with the app not loading or crashing unexpectedly.

The app just opens a white screen and crashes, even after updates.

Delivery Delays and Inaccurate Updates

Users frequently complain about delivery delays and receiving inaccurate or vague updates about their parcels. Approximately 10% of users mention that the app fails to provide timely and specific delivery information.

The updates aren’t specific at all, and my parcel never shows up when it says it will.

Account and Login Issues

Some users face difficulties with account creation and login, particularly with mobile number verification. About 5% of users report being unable to create accounts or log in due to mobile number format issues.

The app won't let me create an account because it doesn't recognize my mobile number format.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AfterShip Package Tracker

AfterShip receives overwhelmingly positive feedback for its reliability and comprehensive tracking capabilities, with users praising its ability to provide timely updates and track packages from multiple carriers seamlessly.

#2 RUNNER UP

Yodel Delivery Parcel Tracking

Yodel receives mixed feedback; while some users appreciate its timely deliveries and real-time tracking features, others criticize its customer service and technical issues, such as login problems and app crashes.

#3 Straggler

17TRACK

17TRACK has a mix of positive and negative reviews, with users appreciating its tracking capabilities but expressing frustration over delayed updates and issues with package delivery confirmations.

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Nuggets

Major Highlights of the Week

Driver Updates

Delivery drivers are not updating the app promptly, causing users to miss notifications about their parcel's status. This lack of timely updates leads to confusion and missed deliveries.

The app needs drivers to update sooner and give notice when out for delivery.

Customer Service

Users experience significant frustration with customer service, citing unhelpful responses and delays in resolving issues. This results in a negative perception of the brand and lost customer trust.

I reached out to customer service multiple times with no resolution, leading to order cancellation.

Safe Place Options

The app lacks sufficient options for designating a safe place for parcel delivery, causing inconvenience for users who cannot specify their preferred location. This limitation affects the overall delivery experience.

Why is there no option to leave the parcel behind the gate as a safe place?

App Crashes

The app frequently crashes or fails to load, rendering it unusable for some users. This technical instability undermines the app's reliability and user satisfaction.

The app just opens a white screen and crashes, even after updates.

Account Setup Issues

Users face difficulties in setting up accounts due to mobile number validation errors, preventing them from accessing app features. This barrier to entry frustrates users and deters app adoption.

The app doesn't recognize my mobile number, making account creation impossible.

Parcel Tracking Accuracy

The tracking feature often provides inaccurate or outdated information, leading to user dissatisfaction and mistrust in the app's reliability. This inconsistency affects the perceived value of the tracking service.

The track parcel feature is not showing up-to-date information, sometimes showing wrong details.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Driver Updates

Delivery drivers are not updating the app promptly, causing users to miss notifications about their parcel's status. This lack of timely updates leads to confusion and missed deliveries.

Customer Service

Users experience significant frustration with customer service, citing unhelpful responses and delays in resolving issues. This results in a negative perception of the brand and lost customer trust.

Safe Place Options

App Crashes

The app frequently crashes or fails to load, rendering it unusable for some users. This technical instability undermines the app's reliability and user satisfaction.

Account Setup Issues

Users face difficulties in setting up accounts due to mobile number validation errors, preventing them from accessing app features. This barrier to entry frustrates users and deters app adoption.

Parcel Tracking Accuracy

Quotes of the week

Hear from some of the most impactful users to drive changes

With my address being a little remote, I was really anxious about the driver being able to find me. With this app, I was able to add what3words for my driveway and also add a photo of my front door as a ‘safe place’. The driver was able to find me with no issues and also arrived in the middle of my designated window.

Laurosawrr

The app is massively restricted to your mobile number, but it doesn’t understand all UK numbers and as such ones starting with 07624 means you cannot create an account.

tonypiom

The updates aren’t specific AT ALL and so far for the past 2 days I’ve only gotten 'your driver has experienced a short delay but your parcel is on its way' but it never shows up and they never update about it not coming that day or anything.

Anonymouszszs00

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is massively restricted to your mobile number, but it doesn’t understand all UK numbers and as such ones starting with 07624 means you cannot create an account.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Yodel Delivery Parcel Tracking

Top Insights This Week

Poor Customer Service

App Crashes and Glitches

Delivery Delays and Inaccurate Updates

Account and Login Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts