InStories Reels & Story Maker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of InStories Reels & Story Maker's key feedback

Subscription Issues

Many users report being charged for a subscription immediately after signing up for a free trial, with no clear way to cancel or get a refund. Approximately 40% of users seem to be affected by this issue.

I signed up for a free trial but was charged for a full year immediately, and I can't get a refund.

App Crashes

A significant number of users experience frequent app crashes, making it difficult to complete projects. This issue affects about 30% of users.

The app crashes every time I try to create a reel, making it unusable.

Limited Free Features

Users are frustrated by the limited functionality available without a paid subscription, as most features are locked behind a paywall. This affects around 25% of users.

Almost everything requires a pro subscription, making the app useless without paying.

Poor Customer Support

Users report unhelpful and dismissive customer support, especially when seeking refunds or assistance with technical issues. This affects about 20% of users.

Customer support was unhelpful and refused to issue a refund despite the app not working as advertised.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Canva

Canva is highly praised for its user-friendly interface and extensive range of templates, making it a favorite among users for both personal and professional projects. However, some users have expressed frustration with recent updates that have made the app more complex and less responsive.

#2 RUNNER UP

Adobe Spark

Adobe Spark is appreciated for its powerful editing features and versatility, allowing users to create stunning visuals for social media. Despite its capabilities, some users find the app slow and have experienced issues with crashes and limited free resources.

#3 Straggler

InStories Reels & Story Maker

InStories Reels & Story Maker receives mixed feedback, with users enjoying its creative templates and ease of use, but many are frustrated by unexpected charges and subscription issues. The app's functionality and customer support have also been criticized, leading to dissatisfaction among some users.

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Nuggets

Major Highlights of the Week

Refund Denials

Users are experiencing unexpected charges after the trial period and are consistently denied refunds, leading to dissatisfaction and distrust. The refund process is perceived as opaque and unresponsive, exacerbating user frustration.

I requested a refund multiple times but was declined, and the app is unhelpful.

Trial Misleading

The app's free trial is misleading, as users are charged for a full subscription immediately, contrary to expectations. This practice is causing users to feel deceived and scammed.

I thought I was signing up for a free trial but got charged for an annual subscription.

App Crashes

Frequent app crashes and performance issues are preventing users from completing projects, leading to a poor user experience. These technical problems are undermining the app's reliability and usability.

The app keeps crashing, and I can't even complete a project without it closing.

Feature Limitations

Despite paying for subscriptions, users find that many features remain inaccessible or require additional payments, leading to dissatisfaction with the value provided. This paywall strategy is perceived as exploitative.

I paid for the app, but it keeps asking me to upgrade to access features.

Customer Support Issues

Users report inadequate customer support, with responses perceived as unhelpful or dismissive, leaving issues unresolved. This lack of effective support is damaging user trust and satisfaction.

Customer service doesn't help; I paid for a subscription, and the app doesn't recognize it.

False Advertising

The app is accused of false advertising, as features shown in ads are not available or do not function as promised. This discrepancy is leading to user disappointment and accusations of fraud.

The app doesn't do anything like the advertising says and shows.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Refund Denials

Trial Misleading

The app's free trial is misleading, as users are charged for a full subscription immediately, contrary to expectations. This practice is causing users to feel deceived and scammed.

App Crashes

Feature Limitations

Customer Support Issues

Users report inadequate customer support, with responses perceived as unhelpful or dismissive, leaving issues unresolved. This lack of effective support is damaging user trust and satisfaction.

False Advertising

The app is accused of false advertising, as features shown in ads are not available or do not function as promised. This discrepancy is leading to user disappointment and accusations of fraud.

Quotes of the week

Hear from some of the most impactful users to drive changes

I wanted to try out a new app for content creation. I downloaded this because there was a 3-day trial. Nope. I was billed the $199 subscription right away. I want a refund!

JIA#1

Week of May 15th, 2025

I paid for the Pro version (one month upfront) but it has not reflected in the app yet. It keeps asking me to pay when I try to download my project although I have paid, the payment has gone through and I have the receipt from Google play. Please help

Tasneem Jivi

Week of May 15th, 2025

I initially found this app to be a nice and interesting tool, but after using it multiple times, it has become incredibly frustrating. The app keeps crashing, especially when trying to upload media, making it unusable. Despite paying for a one-year subscription, I am unable to use the app properly.

Dani

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I wanted to try out a new app for content creation. I downloaded this because there was a 3-day trial. Nope. I was billed the $199 subscription right away. I want a refund!

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

InStories Reels & Story Maker

Top Insights This Week

Subscription Issues

App Crashes

Limited Free Features

Poor Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts