Yassir

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Yassir's key feedback

Unreliable Support

Many users report that customer support is unresponsive, with approximately 20% of users expressing frustration over unresolved issues and lack of communication. This leads to dissatisfaction and a feeling of being ignored.

I tried contacting support multiple times for a refund, but no one responded.

Delivery Delays

A significant number of users, around 15%, experience long delivery times, sometimes waiting hours for their orders. This issue affects both food and grocery deliveries, causing inconvenience and dissatisfaction.

I waited over an hour for my food delivery, and it still didn't arrive.

Account Setup Issues

Some users, approximately 10%, face difficulties in setting up their accounts due to phone number verification problems, particularly with international numbers, preventing them from using the app.

I can't create an account because the app won't accept my phone number.

Driver Cancellations

Around 12% of users report frequent ride cancellations by drivers, often without explanation, leading to frustration and disrupted plans. This issue undermines the reliability of the ride-hailing service.

Drivers keep canceling my rides without any reason, causing me to miss appointments.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uber

Uber receives a mix of positive and negative feedback. Users appreciate the convenience, friendly drivers, and overall service quality, but there are complaints about customer support, pricing issues, and occasional driver cancellations.

#2 RUNNER UP

Yassir

Yassir has a polarized reception with users praising its convenience, affordability, and service quality, while others criticize it for high prices, technical issues, and controversial partnerships.

#3 Straggler

Lyft

Lyft is generally well-received for its reliable service and friendly drivers, but users express dissatisfaction with pricing, app functionality, and occasional driver-related issues.

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Nuggets

Major Highlights of the Week

Driver Unreliability

Drivers frequently cancel rides without notice, causing significant inconvenience and delays for users. This lack of reliability undermines user trust and satisfaction with the service.

The driver canceled the booking without any explanation, causing significant inconvenience.

Account Creation Issues

Users face difficulties creating accounts due to app limitations on phone number inputs, particularly for international numbers. This restricts potential user base expansion and frustrates new users.

I can't create an account because the app won't let me add the last digit of my American phone number.

Support Ineffectiveness

Customer support is often unresponsive, leaving users without assistance for issues like refunds and order problems. This lack of support diminishes user confidence and satisfaction.

I tried contacting support for a refund, but no one answered.

Payment and Refund Delays

Users experience delays in refunds and issues with payment processing, leading to frustration and financial inconvenience. This inefficiency in handling transactions affects user trust.

I was charged for a canceled order and had to wait a long time for a refund.

Localization and Coverage Gaps

The app's service coverage is inconsistent, with users unable to access services in certain areas despite being advertised. This inconsistency limits user access and satisfaction.

They say they deliver in Gauteng, but my address in Roodepoort is not covered.

Privacy Concerns

Users express concerns over privacy and data handling, indicating a lack of trust in the app's adherence to privacy regulations. This perception of inadequate privacy protection can deter users.

No respect for privacy regulations and their privacy policy.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Driver Unreliability

Drivers frequently cancel rides without notice, causing significant inconvenience and delays for users. This lack of reliability undermines user trust and satisfaction with the service.

Account Creation Issues

Users face difficulties creating accounts due to app limitations on phone number inputs, particularly for international numbers. This restricts potential user base expansion and frustrates new users.

Support Ineffectiveness

Customer support is often unresponsive, leaving users without assistance for issues like refunds and order problems. This lack of support diminishes user confidence and satisfaction.

Payment and Refund Delays

Users experience delays in refunds and issues with payment processing, leading to frustration and financial inconvenience. This inefficiency in handling transactions affects user trust.

Localization and Coverage Gaps

The app's service coverage is inconsistent, with users unable to access services in certain areas despite being advertised. This inconsistency limits user access and satisfaction.

Privacy Concerns

Users express concerns over privacy and data handling, indicating a lack of trust in the app's adherence to privacy regulations. This perception of inadequate privacy protection can deter users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has potential, but the support is unresponsive, and the delivery times are excessively long. I waited over an hour for a simple top-up to Yassir Pay, yet nothing appeared in my balance. Attempts to contact their support via live chat, email, and phone—none of which worked, despite their claim that phone support is available 24/7.

A Google user

Week of July 21st, 2025

I placed an order through Yassir, but it was canceled, and the charge still appeared on my bank account. I tried contacting Moroccan support, but received no response. I also attempted to reach support by phone and sent an email, but no one got back to me. Please address this issue as soon as possible.

mohammed bihi

Week of July 21st, 2025

The app is not user-friendly for tourists, and the language options are limited. Additionally, the app only accepts card payments, which is inconvenient for those who prefer cash.

alderbas

Week of July 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app is not user-friendly for tourists, and the language options are limited. Additionally, the app only accepts card payments, which is inconvenient for those who prefer cash.

Koray Okumus

Google Play

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User Experience Report

Report Date

Yassir

Top Insights This Week

Unreliable Support

Delivery Delays

Account Setup Issues

Driver Cancellations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts