X-VPN - Super VPN & Best Proxy

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of X-VPN - Super VPN & Best Proxy's key feedback

Frequent Disconnections

Many users report that the VPN frequently disconnects, causing interruptions in service. Approximately 20% of users experience this issue, which affects their ability to maintain a stable connection.

The VPN disconnects every few minutes, making it unreliable for continuous use.

Excessive Advertisements

Users are frustrated with the high number of ads, which disrupt the user experience and make the app less appealing. Around 15% of users mention that the ads are intrusive and affect their ability to use the VPN smoothly.

The app is filled with ads, making it difficult to connect without interruptions.

Connection Issues

A significant number of users face problems with the VPN not connecting or taking too long to connect. This issue affects about 10% of users, who find it challenging to use the app when needed.

The VPN often fails to connect, especially when I need it the most.

Slow Speed

Some users complain about the slow speed of the VPN, which hinders their browsing experience. Approximately 8% of users report that the VPN significantly reduces their internet speed.

The VPN slows down my internet connection, making it difficult to browse efficiently.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

NordVPN

NordVPN receives high praise for its fast connection speeds, excellent security features, and reliable performance. Users appreciate its ease of use and the ability to bypass region-specific restrictions, although some report occasional connectivity issues and difficulties in certain regions like China.

#2 RUNNER UP

X-VPN - Super VPN & Best Proxy

X-VPN is generally well-received for its fast and reliable service, with many users praising its ease of use and effectiveness in providing secure connections. However, some users express frustration with frequent disconnections and limitations on free usage, indicating a mixed experience.

#3 Straggler

Surfshark

Surfshark is appreciated for its affordability and ability to work across multiple devices, with some users finding it reliable for secure browsing. However, many users report frequent connectivity issues, slow speeds, and poor customer service, leading to a mixed overall impression.

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Nuggets

Major Highlights of the Week

Frequent Disconnections

Users experience frequent disconnections, with the VPN shutting off after a few minutes, disrupting continuous use. This instability is particularly problematic for users relying on the VPN for uninterrupted service.

The VPN disconnects every few minutes, making it unreliable for continuous use.

Excessive Ads

The app is inundated with ads, which users find intrusive and disruptive to the VPN experience. The frequency and length of ads are causing frustration, especially when they are required to connect.

You're forced to watch one minute ads before connecting, this never used to happen.

Connection Issues

Users report difficulty in establishing a stable connection, with the VPN often failing to connect or taking too long to do so. This issue is exacerbated by the app's tendency to disconnect frequently.

It takes too long to connect once at 100 percent.

Location Mismatch

There are complaints about the VPN connecting to incorrect locations, which affects the intended use of the service. This issue undermines the app's reliability for location-specific tasks.

I am currently connected to Ohio but the location has connected to Helsinki.

Privacy Concerns

Some users have raised concerns about potential privacy issues, such as DNS leaks, which compromise the VPN's primary function of ensuring user privacy. This raises questions about the app's security protocols.

While connected to a VPN server, DNS leak tests showed servers in Germany and others via Google DNS, not X-VPN.

Performance Degradation

Users have noticed a decline in performance, with the app becoming slower and less reliable over time. This degradation is particularly noted after updates, which seem to introduce more issues.

Since the latest update and logo change, this app has become very unstable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Disconnections

Excessive Ads

The app is inundated with ads, which users find intrusive and disruptive to the VPN experience. The frequency and length of ads are causing frustration, especially when they are required to connect.

Connection Issues

Location Mismatch

There are complaints about the VPN connecting to incorrect locations, which affects the intended use of the service. This issue undermines the app's reliability for location-specific tasks.

Privacy Concerns

Performance Degradation

Users have noticed a decline in performance, with the app becoming slower and less reliable over time. This degradation is particularly noted after updates, which seem to introduce more issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now it's filled with ads and disconnects frequently. It's frustrating to have to watch multiple ads just to connect, and the VPN doesn't stay on long enough to justify the interruptions.

Maxwel gaming

Week of July 22nd, 2025

I regret paying for a month! The VPN doesn't boost or work well, and it's unreliable when I need it most.

Not working for game

Week of July 22nd, 2025

I had an issue with the VPN and had to contact customer service. They were incredibly helpful and resolved my issue quickly. Their customer service is excellent.

Tommy Vafaie

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I regret paying for a month! The VPN doesn't boost or work well, and it's unreliable when I need it most.

Kelly Williams

Google Play

I had an issue with the VPN and had to contact customer service. They were incredibly helpful and resolved my issue quickly. Their customer service is excellent.

Koray Okumus

Google Play

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User Experience Report

Report Date

X-VPN - Super VPN & Best Proxy

Top Insights This Week

Frequent Disconnections

Excessive Advertisements

Connection Issues

Slow Speed

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts