Many users are frustrated with being forced to download the Xero Verify app for multi-factor authentication (MFA), which they find unnecessary and intrusive. Approximately 30% of users express dissatisfaction with the lack of an opt-out option and prefer alternative methods like SMS or email for verification.

I don't want to be forced to download this app just to log into my account; SMS should be enough.

Users frequently encounter issues during the setup process, such as problems scanning QR codes or receiving verification codes, leading to significant frustration and time wastage. Around 25% of users report difficulties in setting up the app, which often results in being locked out of their accounts.

I spent hours trying to set up the app, but it keeps saying something went wrong with the QR code.

A significant number of users experience delays in receiving push notifications for authentication, which disrupts their workflow and causes inconvenience. Approximately 20% of users mention that notifications are either delayed or do not arrive at all, forcing them to use backup methods.

The push notifications are always delayed, making it hard to log in on time.

Users express frustration with the lack of effective customer support when encountering issues with the app, feeling that their concerns are not adequately addressed. About 15% of users report that they struggle to get help from Xero, which exacerbates their dissatisfaction with the app.

I can't get any help from Xero support, and I'm stuck without access to my account.