A significant number of users express dissatisfaction with the low payment offers for their books, often receiving only a few cents for items that are worth much more on other platforms. Approximately 30% of users are affected by this issue, leading to frustration and a perception of unfairness. Example: 'I was offered 28 cents for a book I bought for $20.00, which is insulting.'

I was offered 28 cents for a book I bought for $20.00, which is insulting.

Users report that books are often rejected for vague reasons such as 'excessive damage,' and the company does not return these books, leading to a loss of valuable items. This issue affects about 15% of users, causing distrust and dissatisfaction. Example: 'My most expensive books were rejected as 'excessively damaged' and not returned.'

My most expensive books were rejected as 'excessively damaged' and not returned.

Some users experience delays in payment processing, with payments taking longer than expected, which affects around 10% of users. This delay can lead to frustration and a lack of trust in the service. Example: 'They are so slow to even start to check your books, and payment takes too long.'

They are so slow to even start to check your books, and payment takes too long.

Several users encounter problems with the app's barcode scanning feature, which often fails to recognize books or provides incorrect information. This issue affects approximately 8% of users, making the selling process cumbersome and inefficient. Example: 'The scan bar code function keeps messing up, not sure what the problem is.'

The scan bar code function keeps messing up, not sure what the problem is.