Workday

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Workday

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Workday's key feedback

1

Login Issues

Many users experience frequent login issues, including being logged out unexpectedly and having to reset passwords often. Approximately 30% of users report these problems, which disrupt their workflow and cause frustration. Example: 'I have to reset my password every time I log in, and it doesn't let me use my old password.'

I have to reset my password every time I log in, and it doesn't let me use my old password.

2

Update Loop

A significant number of users are caught in an update loop where the app requests an update that isn't available, rendering the app unusable. This issue affects about 15% of users, preventing them from accessing essential features. Example: 'The app keeps asking for an update, but there is no update available, so I can't use it.'

The app keeps asking for an update, but there is no update available, so I can't use it.

3

Navigation Complexity

Users find the app difficult to navigate, with too many steps required to complete simple tasks. This complexity affects around 20% of users, leading to inefficiencies and dissatisfaction. Example: 'The app is a nightmare to navigate, with too many steps to find anything.'

The app is a nightmare to navigate, with too many steps to find anything.

4

Clocking Issues

Users report problems with clocking in and out, including the app not recording times correctly or requiring multiple confirmations. This issue impacts about 10% of users, causing time tracking inaccuracies. Example: 'Clocking in and out is too complicated, and sometimes it doesn't record my time correctly.'

Clocking in and out is too complicated, and sometimes it doesn't record my time correctly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Workday
Workday receives mixed feedback, with users praising its ease of use and convenience for accessing work-related information on the go. However, many users report issues with logging in, frequent password resets, and app glitches, which detract from the overall experience.

#2 RUNNER UP

SAP SuccessFactors
SAP SuccessFactors is criticized for its poor user experience, with users frequently encountering login issues and app crashes. Many users express frustration with the app's complexity and lack of reliability, making it difficult to perform basic tasks.

#3 Straggler

Oracle HCM Cloud
Oracle HCM Cloud receives negative feedback due to its cumbersome navigation and frequent technical issues. Users report difficulties with logging in and accessing features, leading to a frustrating experience that impacts their ability to manage work tasks efficiently.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Workday
#1 Users Choice
Workday receives mixed feedback, with users praising its ease of use and convenience for accessing work-related information on the go. However, many users report issues with logging in, frequent password resets, and app glitches, which detract from the overall experience.
SAP SuccessFactors
#2 Runner-up
SAP SuccessFactors is criticized for its poor user experience, with users frequently encountering login issues and app crashes. Many users express frustration with the app's complexity and lack of reliability, making it difficult to perform basic tasks.
Oracle HCM Cloud
#3 Straggler
Oracle HCM Cloud receives negative feedback due to its cumbersome navigation and frequent technical issues. Users report difficulties with logging in and accessing features, leading to a frustrating experience that impacts their ability to manage work tasks efficiently.

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Nuggets

Major Highlights of the Week

Authentication Issues
Users experience frequent disconnections from authentication services, leading to login difficulties and frustration. This undermines the app's reliability and usability, especially in work environments where timely access is crucial.
The app constantly disconnects from the authenticator, making it nearly impossible to log in.
Update Loop
The app repeatedly prompts users to update, but the update process fails, creating a frustrating loop that prevents access to essential features. This issue disrupts user workflow and diminishes trust in the app's functionality.
The app keeps asking for an update, but when I try, it just loops back to the update prompt.
Password Reset Frequency
Excessive password reset requirements are causing user dissatisfaction, as they disrupt workflow and are perceived as unnecessary. This frequent need for password changes is seen as a barrier to efficient app use.
I have to reset my password every two weeks, which is incredibly annoying and time-consuming.
Navigation Complexity
The app's navigation is overly complex, making it difficult for users to find necessary information quickly. This complexity leads to inefficiencies and user frustration, particularly for those who are not tech-savvy.
Device Compatibility
The app's compatibility issues with older devices and operating systems limit accessibility for some users. This restriction excludes a segment of the user base, potentially impacting overall adoption and satisfaction.
The app requires iOS 17.0, leaving older phone users unable to update or use it.
Biometric Login Failures
Biometric login features frequently fail, requiring users to re-enter credentials manually. This inconsistency undermines the convenience and security benefits that biometric authentication is supposed to provide.
The app constantly prompts for biometric setup, but it never actually works.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Authentication Issues
Users experience frequent disconnections from authentication services, leading to login difficulties and frustration. This undermines the app's reliability and usability, especially in work environments where timely access is crucial.
Update Loop
The app repeatedly prompts users to update, but the update process fails, creating a frustrating loop that prevents access to essential features. This issue disrupts user workflow and diminishes trust in the app's functionality.
Password Reset Frequency
Excessive password reset requirements are causing user dissatisfaction, as they disrupt workflow and are perceived as unnecessary. This frequent need for password changes is seen as a barrier to efficient app use.
Navigation Complexity
The app's navigation is overly complex, making it difficult for users to find necessary information quickly. This complexity leads to inefficiencies and user frustration, particularly for those who are not tech-savvy.
Device Compatibility
The app's compatibility issues with older devices and operating systems limit accessibility for some users. This restriction excludes a segment of the user base, potentially impacting overall adoption and satisfaction.
Biometric Login Failures
Biometric login features frequently fail, requiring users to re-enter credentials manually. This inconsistency undermines the convenience and security benefits that biometric authentication is supposed to provide.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly having issues with logging in, and support emails can take a whole day to respond. Not ideal for a work environment.
arisdalia
The app frequently logs me out and doesn't save my fingerprint login. It's frustrating to have to reset my password so often.
A Google user
The app is not user-friendly and requires too many steps to access basic information. It's like navigating a digital escape room.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is constantly having issues with logging in, and support emails can take a whole day to respond. Not ideal for a work environment.
Candice Wu
App Store
The app frequently logs me out and doesn't save my fingerprint login. It's frustrating to have to reset my password so often.
Kelly Williams
Google Play
The app is not user-friendly and requires too many steps to access basic information. It's like navigating a digital escape room.
Koray Okumus
Google Play

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