Filmora:AI Video Editor, Maker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Filmora:AI Video Editor, Maker

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Filmora:AI Video Editor, Maker's key feedback

1

Subscription Confusion

Many users are frustrated with the unclear subscription model, where they feel misled about the costs and features available after purchasing a plan. Approximately 15% of users express dissatisfaction with unexpected charges or the need to buy additional credits despite having a subscription.

I subscribed for a month, but I still need to pay more to use features.

2

Export Quality Issues

A significant number of users report problems with video export quality, including poor resolution and audio-video sync issues. This affects around 10% of users, who find the final product disappointing despite the app's promising features.

After editing, the video quality is poor and doesn't match the settings.

3

AI Credit Limitations

Users are unhappy with the limited AI credits provided, which restricts their ability to fully utilize the app's AI features. About 12% of users mention that the credits run out quickly, making the app less useful without additional purchases.

I ran out of AI credits after just a few uses, making the app less functional.

4

Cancellation Difficulties

Some users experience challenges when trying to cancel their subscriptions, with reports of continued charges and difficulty finding the unsubscribe option. This issue affects approximately 8% of users, leading to frustration and a sense of being trapped in a subscription.

I tried to cancel my subscription, but it keeps charging me.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Filmora:AI Video Editor, Maker
Filmora receives mixed feedback, with many users praising its ease of use, professional features, and AI capabilities. However, some users express dissatisfaction with the app's subscription model, frequent crashes, and issues with exporting videos.

#2 RUNNER UP

InShot
InShot is highly praised for its user-friendly interface, affordability, and comprehensive editing features. Users appreciate its ease of use for both beginners and experienced editors, though some wish for more advanced features without a paywall.

#3 Straggler

Adobe Premiere Rush
Adobe Premiere Rush is appreciated for its powerful editing capabilities and integration with Adobe's ecosystem. However, users criticize it for lacking some basic features, slow export times, and issues with the mobile version compared to the desktop version.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Filmora:AI Video Editor, Maker
#1 Users Choice
Filmora receives mixed feedback, with many users praising its ease of use, professional features, and AI capabilities. However, some users express dissatisfaction with the app's subscription model, frequent crashes, and issues with exporting videos.
InShot
#2 Runner-up
InShot is highly praised for its user-friendly interface, affordability, and comprehensive editing features. Users appreciate its ease of use for both beginners and experienced editors, though some wish for more advanced features without a paywall.
Adobe Premiere Rush
#3 Straggler
Adobe Premiere Rush is appreciated for its powerful editing capabilities and integration with Adobe's ecosystem. However, users criticize it for lacking some basic features, slow export times, and issues with the mobile version compared to the desktop version.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with unclear subscription terms, leading to unexpected charges and difficulty accessing features they believed were included. This confusion undermines trust and satisfaction with the app's billing practices.
I subscribed for a year, but now I'm being asked to pay more for features I thought were included.
Credit System Issues
The credit system is causing dissatisfaction as users feel they are not receiving enough credits for the price paid, and credits are consumed even when features fail to work properly. This system is perceived as restrictive and unfair.
Export Quality Problems
Users are experiencing poor export quality, with issues such as audio-video misalignment and reduced video resolution, which diminishes the app's value for creating professional content.
After exporting, my video quality was terrible, with audio not matching the video.
Refund and Cancellation Frustrations
There are significant complaints about the difficulty in obtaining refunds and canceling subscriptions, leading to a perception of poor customer service and a lack of transparency.
I tried to cancel my subscription, but it keeps charging me, and I can't get a refund.
AI Feature Limitations
Despite being a key selling point, the AI features are not meeting user expectations, with limitations on usage and performance issues, leading to disappointment and dissatisfaction.
The AI features are limited and don't work as advertised, which is frustrating.
Login and Access Issues
Users are facing problems with logging in and accessing their accounts, which is compounded by verification codes not being sent, leading to a disrupted user experience.
I can't log in because the verification code never arrives, making the app unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with unclear subscription terms, leading to unexpected charges and difficulty accessing features they believed were included. This confusion undermines trust and satisfaction with the app's billing practices.
Credit System Issues
The credit system is causing dissatisfaction as users feel they are not receiving enough credits for the price paid, and credits are consumed even when features fail to work properly. This system is perceived as restrictive and unfair.
Export Quality Problems
Users are experiencing poor export quality, with issues such as audio-video misalignment and reduced video resolution, which diminishes the app's value for creating professional content.
Refund and Cancellation Frustrations
There are significant complaints about the difficulty in obtaining refunds and canceling subscriptions, leading to a perception of poor customer service and a lack of transparency.
AI Feature Limitations
Despite being a key selling point, the AI features are not meeting user expectations, with limitations on usage and performance issues, leading to disappointment and dissatisfaction.
Login and Access Issues
Users are facing problems with logging in and accessing their accounts, which is compounded by verification codes not being sent, leading to a disrupted user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the effects and options available, but I wish there were more free animations. Many features I want are in the pro version, which I can't afford.
Yazmin Sagardoy
I purchased the pro version, but I'm still being asked to pay more for additional credits. It's frustrating to pay for a subscription and still face extra charges.
Black ops miami
Filmora is great for quick, amazing videos. I uploaded my clips, and it stitched them together into a compelling video. Highly recommend for those who don't want to spend too much time editing.
g bieck

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love the effects and options available, but I wish there were more free animations. Many features I want are in the pro version, which I can't afford.
Candice Wu
App Store
I purchased the pro version, but I'm still being asked to pay more for additional credits. It's frustrating to pay for a subscription and still face extra charges.
Kelly Williams
Google Play
Filmora is great for quick, amazing videos. I uploaded my clips, and it stitched them together into a compelling video. Highly recommend for those who don't want to spend too much time editing.
Koray Okumus
Google Play

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