Filmora：AI Video Editor, Maker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Filmora：AI Video Editor, Maker's key feedback

Subscription Confusion

Many users are frustrated with the app's subscription model, reporting unexpected charges and difficulty accessing Pro features even after payment. Approximately 15% of users seem affected by this issue.

I paid for Pro, but the app keeps asking me to upgrade again.

AI Feature Failures

Users frequently experience failures with AI features, such as text-to-video and image-to-video, which often do not work as advertised. This issue affects about 10% of users.

AI video maker fails to generate videos and still deducts credits.

Performance Glitches

The app is reported to have performance issues, including lagging, crashing, and glitches during video editing, affecting around 8% of users.

The app crashes and restarts, losing all my editing progress.

Lack of Free Trial

Users are disappointed by the lack of a free trial, which prevents them from testing the app's capabilities before committing to a subscription. This concern is raised by approximately 12% of users.

There's no free trial, so I can't try the app before paying.

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#3 Straggler

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are experiencing issues with the app repeatedly asking them to upgrade to Pro despite already having a Pro subscription, leading to frustration and confusion about their subscription status.

I pay for Pro and it keeps asking me to upgrade to pro.

AI Feature Failures

The AI features, particularly text-to-video and image-to-video, are frequently failing to deliver expected results, with users reporting distorted outputs and unrelated video clips.

The AI images were distorted and deformed, and the video clips were unrelated to my prompt.

Credit System Issues

The credit system is causing dissatisfaction as users report losing credits without successful video generation, and the cost of credits is perceived as too high for the value provided.

I paid 319php and only have 5 chances to generate videos for 5 seconds each.

Refund and Support Challenges

Users are facing difficulties in obtaining refunds and receiving adequate support, with automated responses and unresolved issues leading to dissatisfaction.

I requested a refund from the app store but got no support, just automated replies.

Performance and Glitch Problems

The app is plagued with performance issues such as lagging, crashing, and glitches, particularly after updates, which disrupts the editing process and user experience.

The app crashes and restarts, losing all my progress and unsaved files.

Misleading Advertising

There is a disconnect between the app's advertising and actual functionality, with users feeling misled by promises of free trials and features that do not perform as advertised.

The app was advertised as free, but I was charged immediately without a trial.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Users are experiencing issues with the app repeatedly asking them to upgrade to Pro despite already having a Pro subscription, leading to frustration and confusion about their subscription status.

AI Feature Failures

The AI features, particularly text-to-video and image-to-video, are frequently failing to deliver expected results, with users reporting distorted outputs and unrelated video clips.

Credit System Issues

The credit system is causing dissatisfaction as users report losing credits without successful video generation, and the cost of credits is perceived as too high for the value provided.

Refund and Support Challenges

Users are facing difficulties in obtaining refunds and receiving adequate support, with automated responses and unresolved issues leading to dissatisfaction.

Performance and Glitch Problems

The app is plagued with performance issues such as lagging, crashing, and glitches, particularly after updates, which disrupts the editing process and user experience.

Misleading Advertising

There is a disconnect between the app's advertising and actual functionality, with users feeling misled by promises of free trials and features that do not perform as advertised.

Quotes of the week

Hear from some of the most impactful users to drive changes

The latest update was the worst ever. I can't edit videos properly as they keep glitching. I hope my money doesn't go to waste, and I really hope the bug will be fixed soon.

JeanPierreA

Week of July 23rd, 2025

I paid for Pro, but the app keeps asking me to upgrade again. It's frustrating to pay and not get the promised features.

uncletmmy

Week of July 23rd, 2025

I bought this after seeing ads, but it doesn't work as advertised. The AI features are disappointing, and I was charged immediately despite a supposed free trial.

IqbalMasood

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The latest update was the worst ever. I can't edit videos properly as they keep glitching. I hope my money doesn't go to waste, and I really hope the bug will be fixed soon.

Candice Wu

App Store

I paid for Pro, but the app keeps asking me to upgrade again. It's frustrating to pay and not get the promised features.

Kelly Williams

Google Play

I bought this after seeing ads, but it doesn't work as advertised. The AI features are disappointing, and I was charged immediately despite a supposed free trial.

Koray Okumus

Google Play

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User Experience Report

Report Date

Filmora：AI Video Editor, Maker

Top Insights This Week

Subscription Confusion

AI Feature Failures

Performance Glitches

Lack of Free Trial

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts