Wise: International Transfers

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Wise: International Transfers's key feedback

Slow Transfers

Many users report that transfers, which were once instant, now take several days to complete. This issue affects approximately 20% of users, causing frustration and leading some to consider alternative services.

Transfers that used to be done same day or the next day are now taking 5 business days.

High Fees

Users are frustrated with unexpected high fees and unclear total costs for transactions. This issue affects around 15% of users, leading to dissatisfaction and consideration of other services.

High transfer fees, doesn’t calculate how much end total will be, so it’s impossible to know how much transfer up front.

Account Closure Issues

Some users experience sudden account closures without clear explanations, affecting about 10% of users. This leads to significant inconvenience and loss of trust in the service.

Submitted my ID photos and 'we closed your account' WHY!? You don’t even know what I am doing.

Customer Service Problems

Users report difficulties in reaching responsive customer service, with automated responses and lack of direct support being common complaints. This affects approximately 10% of users, leading to frustration and unresolved issues.

If there is a problem, there is no number to call and with the email is just all generated. No one actually talks to you or is there to help.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives high praise for its fast and convenient services, with users appreciating the ease of international transactions and the absence of hefty fees. Many users highlight its reliability and the seamless experience it offers, making it a preferred choice for frequent travelers and freelancers.

#2 RUNNER UP

Wise: International Transfers

Wise is lauded for its transparency, low fees, and fast transaction speeds, with many users finding it reliable for international transfers. However, some users express frustration with customer service and occasional delays, indicating room for improvement in these areas.

#3 Straggler

Remitly

Remitly is appreciated for its quick and reliable service, with users finding it easy to send money to family overseas. While many users are satisfied with the service, some report issues with account suspensions and transaction delays, suggesting a need for more consistent service.

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Nuggets

Major Highlights of the Week

Delayed Transfers

Users experience significant delays in money transfers, which were previously instant, now taking several days to complete. This inconsistency in transaction speed undermines the app's reliability for urgent transfers.

Transfers that used to be done same day or the next day are now taking 5 business days.

Account Closures

Accounts are being closed without clear reasons or prior notice, causing frustration and disruption for users who rely on the service for financial transactions. This lack of transparency in account management erodes trust.

Submitted my ID photos and 'we closed your account' WHY!? You don’t even know what I am doing.

High Fees

Unexpected high fees and lack of upfront cost transparency are causing dissatisfaction, as users find themselves paying more than anticipated for transactions. This issue is compounded by unclear fee structures.

High transfer fees, doesn’t calculate how much end total will be, so it’s impossible to know how much transfer up front.

Verification Issues

The verification process is cumbersome and often fails, preventing users from completing transactions or accessing their accounts. This inefficiency in identity verification is a barrier to user engagement.

Uploaded many documents but still couldn’t transfer any money. They asked some another document or couldn’t read text on the documents.

Customer Support Problems

Customer support is perceived as unresponsive and unhelpful, with users unable to resolve issues through the current support channels. This lack of effective support diminishes user satisfaction and loyalty.

If there is a problem, there is no number to call and with the email is just all generated. No one actually talks to you or is there to help.

Security Concerns

Users are concerned about the security of their funds, with reports of unauthorized deductions and inadequate fraud prevention measures. This raises questions about the app's ability to safeguard user finances.

This is the first time WISE has suddenly deducted my funds without me making any transactions. I'm begging WISE to refund the money I've deducted.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Transfers

Account Closures

High Fees

Verification Issues

Customer Support Problems

Security Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

Transfers that used to be done same day or the next day are now taking 5 business days. I’ve been using this app for years but now I will have to find another one.

NanocaBA

Week of July 24th, 2025

Wise is an excellent way to transfer funds to Europe fast & efficiently. I love this app.

Joecool2136

Week of July 24th, 2025

The app says the transfer will be done in minutes but takes two days! It's the worst thing a money app can do especially if the transfer is really important.

A Google user

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Transfers that used to be done same day or the next day are now taking 5 business days. I’ve been using this app for years but now I will have to find another one.

Candice Wu

App Store

Wise is an excellent way to transfer funds to Europe fast & efficiently. I love this app.

Kelly Williams

Google Play

The app says the transfer will be done in minutes but takes two days! It's the worst thing a money app can do especially if the transfer is really important.

Koray Okumus

Google Play

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User Experience Report

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Wise: International Transfers

Top Insights This Week

Slow Transfers

High Fees

Account Closure Issues

Customer Service Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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