Whova

User Experience Report

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Whova

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Whova's key feedback

1

Excessive Notifications

Many users find the app's notifications overwhelming and intrusive, with no clear way to manage or mute them effectively. Approximately 10% of users have expressed frustration over this issue, leading to a negative user experience.

The notifications are so excessive I had to turn them off.

2

Forced Updates

Users are frustrated with being forced to update the app frequently, which disrupts their experience, especially when they are short on time. This issue affects about 5% of users, who find the mandatory updates inconvenient.

Why do you make the app non-operational and force updates?

3

Privacy Concerns

Some users are concerned about privacy, particularly regarding the app accessing LinkedIn profiles without explicit consent. This issue affects around 3% of users, who feel uncomfortable with the app's data handling practices.

It's unacceptable to see my profile and information was integrated without my approval.

4

Difficult Navigation

A segment of users finds the app's navigation challenging, especially when trying to locate specific information or features. Approximately 7% of users report difficulties in navigating the app, which impacts their overall experience.

Not user friendly...difficult to find the information I wanted.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Whova
Whova receives overwhelmingly positive feedback for its user-friendly interface, comprehensive features for networking and event management, and excellent customer service. Users appreciate its ability to facilitate connections and enhance the conference experience, although some mention minor issues with UX and integration.

#2 RUNNER UP

Bizzabo
Bizzabo is praised for its intuitive design, ease of use, and effective event management features. Users note significant improvements over time, particularly in performance and user engagement, though some still experience technical issues and navigation challenges.

#3 Straggler

Eventbrite
Eventbrite is appreciated for its ease of use and efficiency in ticket purchasing, but users frequently report technical glitches, poor customer service, and privacy concerns. The app's functionality is often criticized, with many users preferring the web version for a smoother experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Whova
#1 Users Choice
Whova receives overwhelmingly positive feedback for its user-friendly interface, comprehensive features for networking and event management, and excellent customer service. Users appreciate its ability to facilitate connections and enhance the conference experience, although some mention minor issues with UX and integration.
Bizzabo
#2 Runner-up
Bizzabo is praised for its intuitive design, ease of use, and effective event management features. Users note significant improvements over time, particularly in performance and user engagement, though some still experience technical issues and navigation challenges.
Eventbrite
#3 Straggler
Eventbrite is appreciated for its ease of use and efficiency in ticket purchasing, but users frequently report technical glitches, poor customer service, and privacy concerns. The app's functionality is often criticized, with many users preferring the web version for a smoother experience.

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Nuggets

Major Highlights of the Week

Excessive Notifications
Users are overwhelmed by the default notification settings, which include all conversation threads and promotional messages from Whova, leading to notification fatigue. This diminishes the user experience as notifications become meaningless noise.
The notification badges are on by default for all conversation threads, making them meaningless noise.
Forced Updates
The app requires frequent updates, which can be disruptive and inconvenient for users who are trying to access event information quickly. This mandatory update process can lead to frustration and potential app abandonment.
I have been asked to update my version of the app twice in five days, which is very inconvenient.
Privacy Concerns
Users are concerned about privacy as Whova employees can access personal conversations and profiles, potentially leading to misuse of sensitive information. This raises significant trust issues regarding data security and user privacy.
A Whova employee contacted me about a conference I mentioned, raising concerns about privacy and data access.
Accessibility Issues
The app lacks features like dark mode and larger text options, making it difficult for users with vision impairments to navigate. This oversight in accessibility features limits the app's usability for all users.
As someone with a vision impairment, I find it hard to read Whova due to small text and no dark mode.
LinkedIn Integration
Users report unauthorized integration of their LinkedIn profiles, which occurs without explicit consent, leading to privacy violations. This automatic data importation can deter users from trusting the app with their professional information.
My LinkedIn information was automatically imported without my approval, which is a privacy concern.
Notification Management
The app's notification management is inadequate, lacking the ability to categorize or selectively mute notifications, forcing users to disable them entirely. This lack of granular control over notifications can lead to missed important updates.
The notifications are so excessive I had to turn them off, as there's no way to disable them by category.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Excessive Notifications
Users are overwhelmed by the default notification settings, which include all conversation threads and promotional messages from Whova, leading to notification fatigue. This diminishes the user experience as notifications become meaningless noise.
Forced Updates
The app requires frequent updates, which can be disruptive and inconvenient for users who are trying to access event information quickly. This mandatory update process can lead to frustration and potential app abandonment.
Privacy Concerns
Users are concerned about privacy as Whova employees can access personal conversations and profiles, potentially leading to misuse of sensitive information. This raises significant trust issues regarding data security and user privacy.
Accessibility Issues
The app lacks features like dark mode and larger text options, making it difficult for users with vision impairments to navigate. This oversight in accessibility features limits the app's usability for all users.
LinkedIn Integration
Users report unauthorized integration of their LinkedIn profiles, which occurs without explicit consent, leading to privacy violations. This automatic data importation can deter users from trusting the app with their professional information.
Notification Management
The app's notification management is inadequate, lacking the ability to categorize or selectively mute notifications, forcing users to disable them entirely. This lack of granular control over notifications can lead to missed important updates.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Whova app was especially helpful to me during our recent conference. I especially liked the ability to make my own agenda and the awesome activities to engage conference participants.
HealthyAfter60
Week of July 24th, 2025
I used this app for the most recent CVMA PacVet conference as a virtual attendee. Once I got it downloaded on my phone and found my event it was super easy to use. I was able to easily attend the different courses and ask the speakers questions through my phone.
JFlyington
Week of July 24th, 2025
The app keeps crashing on me. Or it gets stuck on the login page and denied my login even though I have an account. It's very frustrating especially since I need this app for my conference. Very disappointed.
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Whova app was especially helpful to me during our recent conference. I especially liked the ability to make my own agenda and the awesome activities to engage conference participants.
Candice Wu
App Store
I used this app for the most recent CVMA PacVet conference as a virtual attendee. Once I got it downloaded on my phone and found my event it was super easy to use. I was able to easily attend the different courses and ask the speakers questions through my phone.
Kelly Williams
Google Play
The app keeps crashing on me. Or it gets stuck on the login page and denied my login even though I have an account. It's very frustrating especially since I need this app for my conference. Very disappointed.
Koray Okumus
Google Play

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