Whop

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Whop's key feedback

Subscription Cancellation Issues

Many users report difficulties in canceling subscriptions, with the app either not allowing cancellation or requiring unnecessary steps. Approximately 15% of users seem to be affected by this issue.

I can't cancel my membership on this app, and it asks for a reason but doesn't let me type it.

Refund and Payment Problems

Users frequently experience issues with unexpected charges and difficulties obtaining refunds, leading to frustration and distrust. This affects about 10% of users.

I was charged unexpectedly and couldn't get a refund, which feels like a scam.

App Stability and Functionality

The app is reported to crash frequently and has issues with basic functionalities like video playback and navigation, affecting around 12% of users.

The app crashes often, and videos don't play properly, making it unusable.

Geographical Restrictions

Some users are unable to use the app's full features due to geographical restrictions, which is disappointing for those eager to participate. This issue affects about 8% of users.

I can't use Whop to sell my ebook because my country isn't supported, which is very disappointing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouTube

YouTube receives mixed feedback, with users praising its vast content library and utility for learning and entertainment. However, many users express frustration over the increasing number of ads and some recent interface changes that have negatively impacted user experience.

#2 RUNNER UP

Whop

Whop has a mix of positive and negative feedback. Users appreciate its potential for earning money and ease of use, but there are significant complaints about scams and technical issues, leading to distrust among some users.

#3 Straggler

Trello

Trello is generally well-received for its organizational capabilities and ease of use, especially for team management. However, some users report issues with updates causing data loss and interface changes that complicate usability.

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Nuggets

Major Highlights of the Week

Subscription Issues

Users face difficulties canceling subscriptions, often resulting in unwanted charges and frustration with the cancellation process. The app's interface does not allow users to cancel memberships easily, leading to unexpected charges.

I can't cancel my membership on this app, I never saw the content I paid for, then asks me for a reason why I'm canceling membership.

Refund Challenges

The refund process is perceived as unnecessarily difficult and limited, with users feeling that the platform sides with sellers over consumers. Users report being denied refunds even when they believe they are entitled to them.

Refused to refund $200, so I appealed and still refused, when I was in the right and it was stated that I could have a refund for any reason.

App Stability

Frequent app crashes and performance issues, particularly on Android, hinder user experience and functionality. Users report the app crashing upon opening or during use, making it unreliable.

The app is having many problems, it's not working good, it does not send pictures in chats, and messages appear incorrectly.

Video Playback

The app's video player lacks basic functionality such as landscape mode and proper audio playback, frustrating users who consume video content. Users are unable to watch videos in landscape mode, and audio issues persist.

Bro I'm paying for the course on Whop and it doesn't let me watch the content on landscape mode.

Scam Concerns

There are significant concerns about scams and fraudulent activities on the platform, with users feeling unprotected. Users report being scammed and claim the app does not adequately filter out fraudulent sellers.

This app is a total scam haven! riddled with all kinds of scammers out there to rob you.

Geographic Limitations

The app's geographic restrictions limit access for users in certain countries, causing disappointment and limiting market potential. Users from unsupported countries express frustration over being unable to sell or access features.

I recently found out that my country isn’t supported for sellers, which was really disappointing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Refund Challenges

App Stability

Frequent app crashes and performance issues, particularly on Android, hinder user experience and functionality. Users report the app crashing upon opening or during use, making it unreliable.

Video Playback

Scam Concerns

Geographic Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

I really like how Whop makes it easy to sell digital products. However, my country isn’t supported for sellers, which is disappointing as I was preparing my first ebook. I hope the platform can open up to more countries soon.

AuraToolsCo

Tried to apply a discount code, and instead of notifying me that it failed, I was charged full price. The support process for a refund is ridiculous and unprofessional.

bdndndnndjdnd

As a seller, the app changes layout and design almost daily, which is frustrating. Additionally, they charge a high fee if a customer finds you outside their dashboard, and you have to prove otherwise.

DSR3333

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Tried to apply a discount code, and instead of notifying me that it failed, I was charged full price. The support process for a refund is ridiculous and unprofessional.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Whop

Top Insights This Week

Subscription Cancellation Issues

Refund and Payment Problems

App Stability and Functionality

Geographical Restrictions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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