Whop

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Whop

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Whop's key feedback

1

Refund Issues

Many users report difficulties in obtaining refunds, with complaints about Whop's customer service favoring sellers over buyers. Approximately 15% of users seem affected by this issue, leading to frustration and distrust.

I was denied a refund despite clear evidence, and Whop's support was unhelpful.

2

Subscription Cancellation

Users find it challenging to cancel subscriptions, often resulting in unexpected charges. This issue affects around 10% of users, causing dissatisfaction and financial inconvenience.

I struggled to cancel my subscription and was charged unexpectedly.

3

App Glitches

The app is reported to have frequent glitches, especially on Android devices, affecting usability and user experience. About 20% of users mention issues like app crashes and navigation problems.

The app constantly crashes and is difficult to navigate, making it frustrating to use.

4

Scam Concerns

There are concerns about scams and fraudulent activities on the platform, with users feeling unprotected by Whop. This affects approximately 5% of users, leading to a lack of trust in the platform.

I feel scammed as Whop doesn't protect buyers from fraudulent sellers.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Patreon
Patreon receives high praise for its ability to connect users with exclusive content from creators, with many users appreciating the community and content variety. However, some users report issues with app functionality, such as buffering and navigation problems, and express dissatisfaction with customer support.

#2 RUNNER UP

Whop
Whop is appreciated for its ease of use and potential for earning money, with many users finding it a great platform for growing their business. However, some users experience technical issues, such as app crashes and subscription management difficulties, which can be frustrating.

#3 Straggler

Buy Me a Coffee
Buy Me a Coffee is liked for its simplicity and ease of use, especially for non-tech-savvy users. However, it faces criticism for poor customer service, issues with fund transfers, and account management problems, leading to user frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Patreon
#1 Users Choice
Patreon receives high praise for its ability to connect users with exclusive content from creators, with many users appreciating the community and content variety. However, some users report issues with app functionality, such as buffering and navigation problems, and express dissatisfaction with customer support.
Whop
#2 Runner-up
Whop is appreciated for its ease of use and potential for earning money, with many users finding it a great platform for growing their business. However, some users experience technical issues, such as app crashes and subscription management difficulties, which can be frustrating.
Buy Me a Coffee
#3 Straggler
Buy Me a Coffee is liked for its simplicity and ease of use, especially for non-tech-savvy users. However, it faces criticism for poor customer service, issues with fund transfers, and account management problems, leading to user frustration.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are experiencing unauthorized charges and difficulty canceling subscriptions, leading to financial disputes and dissatisfaction. The cancellation process is not intuitive, causing users to be charged even after attempting to cancel through the app or website.
I was charged $150 after my free trial ended, despite canceling through the website, and Whop only refunded $50.
Customer Service Issues
The customer support system is perceived as unresponsive and biased towards sellers, leaving buyers feeling unsupported and frustrated. Users report difficulty in reaching support and receiving inadequate assistance in resolving disputes.
Whop's customer service is terrible; they always side with sellers and ignore buyers' complaints.
App Functionality Problems
The app is plagued with technical issues such as crashes, glitches, and navigation problems, which hinder user experience and access to purchased content. Users report frequent app crashes and difficulties in accessing features like live streams and subscriptions.
Scam Concerns
There is a significant concern about scams and fraudulent activities on the platform, with users feeling that Whop does not adequately protect them from dishonest sellers. Users express frustration over being scammed and receiving no support from Whop in resolving these issues.
I was scammed out of $40, and Whop refused to help or refund me.
Payment Method Limitations
The app's limited payment options, such as the lack of PayPal support, restrict users from certain regions from accessing their earnings, causing dissatisfaction. Users from countries where Stripe is not supported are unable to withdraw their earnings.
I made $100 but can't withdraw it because Whop doesn't support PayPal in my country.
Content Discovery Issues
The recent changes to the Discover tab have made it difficult for users to find valuable content, leading to frustration and decreased engagement. Users are disappointed with the removal of the content reward programs and the influx of low-quality offers.
The Discover tab is now filled with spam and low-quality content, making it hard to find real creator reward programs.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are experiencing unauthorized charges and difficulty canceling subscriptions, leading to financial disputes and dissatisfaction. The cancellation process is not intuitive, causing users to be charged even after attempting to cancel through the app or website.
Customer Service Issues
The customer support system is perceived as unresponsive and biased towards sellers, leaving buyers feeling unsupported and frustrated. Users report difficulty in reaching support and receiving inadequate assistance in resolving disputes.
App Functionality Problems
The app is plagued with technical issues such as crashes, glitches, and navigation problems, which hinder user experience and access to purchased content. Users report frequent app crashes and difficulties in accessing features like live streams and subscriptions.
Scam Concerns
There is a significant concern about scams and fraudulent activities on the platform, with users feeling that Whop does not adequately protect them from dishonest sellers. Users express frustration over being scammed and receiving no support from Whop in resolving these issues.
Payment Method Limitations
The app's limited payment options, such as the lack of PayPal support, restrict users from certain regions from accessing their earnings, causing dissatisfaction. Users from countries where Stripe is not supported are unable to withdraw their earnings.
Content Discovery Issues
The recent changes to the Discover tab have made it difficult for users to find valuable content, leading to frustration and decreased engagement. Users are disappointed with the removal of the content reward programs and the influx of low-quality offers.

Quotes of the week

Hear from some of the most impactful users to drive changes

Whop has made it so easy to learn and collaborate with like-minded coaches and leaders. The wealth and depth of knowledge is limitless, and it's a great platform for anyone wanting to get into coaching.
Bevinz13
Week of July 24th, 2025
The app is full of scammers, and Whop doesn't help with refunds or reach out to users. Canceling a membership immediately cuts off access, even after paying for a month.
Brettley1234
Week of July 24th, 2025
I signed up for a free trial and got charged $150 after it ended, even though I canceled. Whop wouldn't refund me fully, and the process was frustrating and unfair.
conicon93
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Whop has made it so easy to learn and collaborate with like-minded coaches and leaders. The wealth and depth of knowledge is limitless, and it's a great platform for anyone wanting to get into coaching.
Candice Wu
App Store
The app is full of scammers, and Whop doesn't help with refunds or reach out to users. Canceling a membership immediately cuts off access, even after paying for a month.
Kelly Williams
Google Play
I signed up for a free trial and got charged $150 after it ended, even though I canceled. Whop wouldn't refund me fully, and the process was frustrating and unfair.
Koray Okumus
Google Play

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