A significant number of users express concerns about scams, with sellers allegedly selling counterfeit or misrepresented items. Approximately 30% of users report issues with fraudulent sellers and inadequate buyer protection. This has led to a lack of trust in the platform's ability to safeguard buyers.

I bought a Nintendo Switch advertised as broken backlight only, but it turned out to be more damaged, and support offered minimal refund.

Many users are frustrated with the customer service, describing it as unresponsive or ineffective. About 25% of users mention long wait times for responses or unresolved issues, which diminishes their overall experience with the app.

I contacted Whatnot about a seller not delivering my items, and they told me I had 7 days to get a refund, but the seller waited past that to avoid refunding.

Users frequently report technical issues with the app, such as glitches, crashes, and difficulties with logging in or receiving verification codes. These issues affect around 20% of users, leading to a frustrating user experience.

The app keeps crashing every time I open it, only opens for a second then automatically closes.

A notable pain point for users is the high shipping costs, which often exceed the price of the items themselves. Approximately 15% of users express dissatisfaction with the shipping fees, which they feel are not transparent or justified.

I won an auction at 17 dollars, but the 25 dollar shipping fee is just stupid.