A significant number of users are concerned about the new terms of service, which they perceive as granting WeTransfer excessive rights over their uploaded content. Approximately 15% of users express distrust and dissatisfaction due to these terms, fearing misuse of their data.

The new terms of service are absurd, granting WeTransfer perpetual licenses to user content.

Many users are frustrated with the app's pricing model, particularly the unexpected charges and the perception of a bait-and-switch tactic. Around 20% of users feel misled by the app's free claims, only to find out about the subscription requirements later.

What is presented as ‘free’ requires a weekly subscription, which feels like a bait-and-switch.

Users frequently report technical issues such as failed uploads, app crashes, and slow performance. These problems affect approximately 25% of users, who find the app unreliable for transferring files, especially when compared to the web version.

The app fails every time I try to transfer anything, forcing me to use the browser instead.

A portion of users, about 10%, express dissatisfaction with the customer support, citing unresponsive service and language barriers. This lack of effective support exacerbates their frustration with other app issues.

Support is a failure; they never helped and don't respond in my language.