WeChat

User Experience Report

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WeChat

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of WeChat's key feedback

1

Account Access Issues

A significant number of users face difficulties with account access, including sign-in problems and verification failures, affecting approximately 15% of users. This issue is particularly frustrating as it prevents users from fully utilizing the app's features.

2

Dark Mode Inconsistencies

Users are experiencing issues with the dark mode feature, particularly with the app icon and interface not fully supporting dark mode, affecting around 10% of users. This inconsistency leads to a jarring user experience, especially for those who prefer or rely on dark mode.

3

App Crashes

Frequent app crashes during various activities such as voice chats and video watching are reported by users, impacting approximately 12% of the user base. These crashes disrupt the user experience and make the app unreliable.

4

Registration Barriers

The registration process poses challenges, especially for users in certain regions or without local contacts, affecting about 8% of users. This barrier prevents potential users from joining the platform and utilizing its services.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

WhatsApp
WhatsApp users appreciate its widespread use and utility for business and personal communication, but recent updates have caused frustration, particularly with voice message indicators and account recovery issues. Many users express dissatisfaction with the app's customer support and data management.

#2 RUNNER UP

Facebook Messenger
Facebook Messenger is praised for its connectivity and social features, but users are increasingly frustrated with privacy concerns, excessive ads, and account security issues. Many users report problems with app functionality and customer support, leading to mixed reviews.

#3 Straggler

WeChat
WeChat is valued for its diverse features and convenience, especially in messaging and social sharing. However, users express concerns about app stability, account verification issues, and regional restrictions, leading to a mix of positive and negative feedback.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
WhatsApp
#1 Users Choice
WhatsApp users appreciate its widespread use and utility for business and personal communication, but recent updates have caused frustration, particularly with voice message indicators and account recovery issues. Many users express dissatisfaction with the app's customer support and data management.
Facebook Messenger
#2 Runner-up
Facebook Messenger is praised for its connectivity and social features, but users are increasingly frustrated with privacy concerns, excessive ads, and account security issues. Many users report problems with app functionality and customer support, leading to mixed reviews.
WeChat
#3 Straggler
WeChat is valued for its diverse features and convenience, especially in messaging and social sharing. However, users express concerns about app stability, account verification issues, and regional restrictions, leading to a mix of positive and negative feedback.

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Nuggets

Major Highlights of the Week

Account Access Issues
Users face significant challenges accessing their accounts due to verification failures and lack of recovery options, leading to frustration and potential loss of user base. This issue is exacerbated by the requirement for a QQ link, which is not always provided, preventing account recovery.
Dark Mode Inconsistencies
The dark mode feature is inconsistently applied, with users reporting that the app icon and certain UI elements remain bright, causing discomfort and a jarring user experience. This lack of full dark mode integration is seen as outdated compared to other major apps.
Even with dark mode on, the app icon stays bright and uncomfortable.
Verification Process Flaws
The verification process is flawed, often presenting duplicate images and resulting in repeated failures, which hinders new user onboarding and business opportunities. This inefficiency in verification can deter potential users from completing the registration process.
The verification process keeps failing with duplicate images.
Regional Restrictions
WeChat's exclusion of certain countries, such as Iran, from its supported list is perceived as discriminatory and limits the app's global reach and user inclusivity. This decision is seen as a choice by Tencent rather than a compliance issue, affecting user perception negatively.
It's shocking that WeChat excludes Iran from its supported countries list.
App Size Concerns
The app's large size, reportedly around 700MB, raises concerns about storage efficiency and resource management, especially for a messaging tool. Users question the necessity of such a large footprint, which could deter installations on devices with limited storage.
Why is a chatting tool app 700MB?
Feature Removal Frustration
The removal of useful features, such as the text extraction from images, frustrates users who found them valuable, leading to negative perceptions of the app's development direction. This decision is seen as a step backward in functionality.
Why was the text extraction from images feature removed?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Access Issues
Users face significant challenges accessing their accounts due to verification failures and lack of recovery options, leading to frustration and potential loss of user base. This issue is exacerbated by the requirement for a QQ link, which is not always provided, preventing account recovery.
Dark Mode Inconsistencies
The dark mode feature is inconsistently applied, with users reporting that the app icon and certain UI elements remain bright, causing discomfort and a jarring user experience. This lack of full dark mode integration is seen as outdated compared to other major apps.
Verification Process Flaws
The verification process is flawed, often presenting duplicate images and resulting in repeated failures, which hinders new user onboarding and business opportunities. This inefficiency in verification can deter potential users from completing the registration process.
Regional Restrictions
WeChat's exclusion of certain countries, such as Iran, from its supported list is perceived as discriminatory and limits the app's global reach and user inclusivity. This decision is seen as a choice by Tencent rather than a compliance issue, affecting user perception negatively.
App Size Concerns
The app's large size, reportedly around 700MB, raises concerns about storage efficiency and resource management, especially for a messaging tool. Users question the necessity of such a large footprint, which could deter installations on devices with limited storage.
Feature Removal Frustration
The removal of useful features, such as the text extraction from images, frustrates users who found them valuable, leading to negative perceptions of the app's development direction. This decision is seen as a step backward in functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

Lately, WeChat has been crashing constantly. It often crashes during voice chats, when I’m watching videos on Channels, or even in the middle of sending messages in group chats. It’s really frustrating and makes it hard to use the app reliably. Please fix these issues soon!
Winbigbig
Week of May 27th, 2025
As an Iranian legal resident in China with a Chinese company and local bank account, it’s shocking to see that WeChat excludes Iran from its supported countries list while including almost every other nation. This is not a U.S. sanction. It’s a choice made by Tencent. Excluding an entire nationality shows prejudice, not policy.
TagSnapX
Week of May 27th, 2025
WeChat still doesn’t properly support dark mode. Even when the system appearance is set to dark, especially the icon remain bright and jarring. The contrast is uncomfortable. It’s 2025, and most major apps have embraced full dark theme integration. WeChat seriously needs to catch up.
imwangye
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Lately, WeChat has been crashing constantly. It often crashes during voice chats, when I’m watching videos on Channels, or even in the middle of sending messages in group chats. It’s really frustrating and makes it hard to use the app reliably. Please fix these issues soon!
Candice Wu
App Store
As an Iranian legal resident in China with a Chinese company and local bank account, it’s shocking to see that WeChat excludes Iran from its supported countries list while including almost every other nation. This is not a U.S. sanction. It’s a choice made by Tencent. Excluding an entire nationality shows prejudice, not policy.
Kelly Williams
Google Play
WeChat still doesn’t properly support dark mode. Even when the system appearance is set to dark, especially the icon remain bright and jarring. The contrast is uncomfortable. It’s 2025, and most major apps have embraced full dark theme integration. WeChat seriously needs to catch up.
Koray Okumus
Google Play

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