Webull: Investing & Trading

User Experience Report

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Webull: Investing & Trading

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Webull: Investing & Trading's key feedback

1

Customer Support Issues

A significant number of users, approximately 20%, report dissatisfaction with Webull's customer support, citing slow response times and unhelpful interactions. Many users express frustration over unresolved issues and the inability to get timely assistance, which affects their overall experience with the platform.

I've been trying to get help for months, but customer service is unresponsive and unhelpful.

2

Interface Complexity

Around 15% of users find the Webull app's interface to be overly complex and difficult to navigate, especially for beginners. The cluttered design and lack of intuitive navigation make it challenging for users to perform basic tasks, leading to a frustrating user experience.

The app is confusing and cluttered, making it hard to find what I need.

3

Withdrawal Difficulties

Approximately 10% of users experience issues with withdrawing funds from their Webull accounts. Complaints include long processing times, unexpected fees, and restrictions on withdrawal methods, which create a sense of mistrust and inconvenience.

Withdrawing money is a nightmare; they make it unnecessarily difficult and charge fees.

4

Promotion and Reward Problems

About 8% of users report problems with Webull's promotional offers and rewards. Users feel misled by promotions that are difficult to claim or expire unexpectedly, leading to dissatisfaction and a perception of deceptive practices.

I never received the promotional stocks promised, and customer service was no help.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Webull: Investing & Trading
Webull receives mixed feedback, with users praising its advanced charting tools, user-friendly interface, and paper trading feature. However, some users express frustration over technical issues, customer service, and account approval delays.

#2 RUNNER UP

Robinhood
Robinhood is criticized for poor customer service, account access issues, and trading restrictions during market volatility. Despite these issues, some users appreciate its simplicity and ease of use for beginners.

#3 Straggler

E*TRADE
E*TRADE is appreciated for its reliability and user-friendly platform, especially for options trading. However, some users report technical issues and dissatisfaction with customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Webull: Investing & Trading
#1 Users Choice
Webull receives mixed feedback, with users praising its advanced charting tools, user-friendly interface, and paper trading feature. However, some users express frustration over technical issues, customer service, and account approval delays.
Robinhood
#2 Runner-up
Robinhood is criticized for poor customer service, account access issues, and trading restrictions during market volatility. Despite these issues, some users appreciate its simplicity and ease of use for beginners.
E*TRADE
#3 Straggler
E*TRADE is appreciated for its reliability and user-friendly platform, especially for options trading. However, some users report technical issues and dissatisfaction with customer service.

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Nuggets

Major Highlights of the Week

Account Restrictions
Users face unexpected account restrictions, preventing them from accessing or withdrawing their funds, often without clear communication or resolution from customer support. This issue creates significant frustration and distrust among users, impacting their ability to manage their investments effectively.
I can't withdraw my money due to account restrictions, and customer support is unresponsive.
Platform Compatibility
The app's compatibility with iPads and MacBooks is lacking, despite being advertised as fully compatible, leading to a suboptimal user experience on these devices. This discrepancy between marketing and actual functionality frustrates users who expect seamless integration across all Apple products.
The app doesn't fit iPad and MacBook screens as advertised, making it unusable.
Customer Support Issues
Users report significant delays and inefficiencies in customer support, with automated responses and long wait times, leading to unresolved issues and dissatisfaction. This lack of effective support undermines user confidence and satisfaction with the platform.
Customer support is unresponsive, and my issues remain unresolved after multiple attempts.
Promotional Misleading
Promotional offers are perceived as misleading, with users unable to claim promised rewards due to unclear terms or sudden expirations. This practice damages trust and discourages users from engaging with promotional activities.
I met the requirements for a bonus but never received it, and customer service was unhelpful.
Interface Complexity
The app's interface is criticized for being overly complex and cluttered, making navigation difficult for both new and experienced users. This complexity hinders the user experience and may deter potential users from fully utilizing the platform's features.
Withdrawal Challenges
Users encounter difficulties withdrawing funds, with reports of unexpected fees and procedural barriers that complicate the process. These challenges create a perception of the platform as unreliable and user-unfriendly.
Withdrawing funds is complicated and incurs unexpected fees, making it frustrating to access my money.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Restrictions
Users face unexpected account restrictions, preventing them from accessing or withdrawing their funds, often without clear communication or resolution from customer support. This issue creates significant frustration and distrust among users, impacting their ability to manage their investments effectively.
Platform Compatibility
The app's compatibility with iPads and MacBooks is lacking, despite being advertised as fully compatible, leading to a suboptimal user experience on these devices. This discrepancy between marketing and actual functionality frustrates users who expect seamless integration across all Apple products.
Customer Support Issues
Users report significant delays and inefficiencies in customer support, with automated responses and long wait times, leading to unresolved issues and dissatisfaction. This lack of effective support undermines user confidence and satisfaction with the platform.
Promotional Misleading
Promotional offers are perceived as misleading, with users unable to claim promised rewards due to unclear terms or sudden expirations. This practice damages trust and discourages users from engaging with promotional activities.
Interface Complexity
The app's interface is criticized for being overly complex and cluttered, making navigation difficult for both new and experienced users. This complexity hinders the user experience and may deter potential users from fully utilizing the platform's features.
Withdrawal Challenges
Users encounter difficulties withdrawing funds, with reports of unexpected fees and procedural barriers that complicate the process. These challenges create a perception of the platform as unreliable and user-unfriendly.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love using the Webull app and all its features! However, the option to swap the stock chart from Day/Week/Month/3 Months/6 months/1 Year/5 Years/Max has not been working, which is essential when trading. Additionally, a graph/pie chart displaying the entire portfolio in percentages would be an amazing feature!
SantiVisbal
Week of July 24th, 2025
Please, make this app compatible with iPads & MacBooks. Just by making this app fit our iPad & MacBook screens, Webull could hold the torch as the greatest trading platform of this generation.
Turbowv23
Week of July 24th, 2025
I appreciate the promos, ease of access to stocks/trading, and interface. However, I wish trade execution would be faster since there were times where I placed an ask order, and immediately after, I don't get a fill since the ask price immediately moved up.
AbyssUpdate
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love using the Webull app and all its features! However, the option to swap the stock chart from Day/Week/Month/3 Months/6 months/1 Year/5 Years/Max has not been working, which is essential when trading. Additionally, a graph/pie chart displaying the entire portfolio in percentages would be an amazing feature!
Candice Wu
App Store
Please, make this app compatible with iPads & MacBooks. Just by making this app fit our iPad & MacBook screens, Webull could hold the torch as the greatest trading platform of this generation.
Kelly Williams
Google Play
I appreciate the promos, ease of access to stocks/trading, and interface. However, I wish trade execution would be faster since there were times where I placed an ask order, and immediately after, I don't get a fill since the ask price immediately moved up.
Koray Okumus
Google Play

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