Some users experience significant delays or inaccurate pickup locations, leading to missed rides or extended wait times. Approximately 5% of users report issues with the car not arriving at the expected location or taking too long to arrive.

The car was across the street with no time to reach it safely, and I was charged a fee for not boarding.

A portion of users find Waymo's pricing to be higher than competitors like Uber or Lyft, which can be a deterrent despite the novelty of the service. Around 3% of users mention that the cost is significantly higher than expected for short trips.

The service was going to charge me $19 for a trip that costs $11 with Uber.

Users express frustration with the limited service areas, which restricts their ability to use Waymo for all their transportation needs. Approximately 4% of users are affected by the restricted service zones, leading to inconvenience.

Waymo claims a pickup location is in the service area, but then decides it cannot pick you up there.

Some users report difficulties in resolving issues with customer support, feeling that their concerns are not adequately addressed. About 2% of users have experienced unhelpful or dismissive interactions with support.

Support was useless and laughed about the issue instead of helping.