Wayfair – Shop All Things Home

User Experience Report

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Wayfair – Shop All Things Home

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Wayfair – Shop All Things Home's key feedback

1

App Freezing Issues

A significant number of users, approximately 20%, report that the app frequently freezes, crashes, or becomes unresponsive, making it difficult to complete purchases or navigate the app smoothly. This issue is causing frustration and discouraging users from shopping on the app.

The app keeps freezing and crashing, making it impossible to shop without interruptions.

2

Notification Overload

Around 10% of users are frustrated with the excessive notifications and pop-up ads, even after disabling them in settings. This persistent issue is seen as intrusive and detracts from the overall user experience.

Despite turning off notifications, I still receive constant ads, which is very annoying.

3

Compatibility Problems

Approximately 15% of users face compatibility issues with the app, particularly on older devices or operating systems, leading to an inability to use the app effectively or at all.

I can't use the app on my iPad because it requires iOS 16 or higher, which is very disappointing.

4

Search and Filter Glitches

About 12% of users experience problems with the search and filter functions, which often do not work correctly or return irrelevant results, making it difficult to find specific items.

The search and filter options are unreliable, often showing irrelevant results and making it hard to find what I need.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
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#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

App Freezing
The app frequently freezes, making it difficult to complete purchases or navigate through the interface. This issue persists across multiple devices, indicating a systemic problem with app stability.
The app freezes up continuously, making it frustrating to shop.
Notification Overload
Users are receiving excessive notifications, including ads, even after disabling them in settings. This leads to a negative user experience and potential app abandonment.
Despite disabling notifications, I still receive ad push notifications.
Compatibility Issues
The app requires the latest iOS version, rendering it unusable on older devices, which frustrates users who cannot update their systems. This limits accessibility and alienates a segment of the user base.
I can't use the app on my iPad since the update requires iOS 16.
Search Functionality
The search and filter functions are unreliable, often returning irrelevant results or failing to narrow down options effectively. This hinders the shopping experience and may lead to lost sales.
Customer Support Access
Users find it difficult to contact customer support for order issues, leading to unresolved problems and dissatisfaction. The lack of accessible support channels is a significant pain point.
There is no way to contact support to correct my order.
VPN Connectivity
The app does not function when connected to a VPN, which is a concern for privacy-conscious users. This limitation can deter users who prioritize online security.
The app doesn’t work while connected to a VPN.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Freezing
The app frequently freezes, making it difficult to complete purchases or navigate through the interface. This issue persists across multiple devices, indicating a systemic problem with app stability.
Notification Overload
Users are receiving excessive notifications, including ads, even after disabling them in settings. This leads to a negative user experience and potential app abandonment.
Compatibility Issues
The app requires the latest iOS version, rendering it unusable on older devices, which frustrates users who cannot update their systems. This limits accessibility and alienates a segment of the user base.
Search Functionality
The search and filter functions are unreliable, often returning irrelevant results or failing to narrow down options effectively. This hinders the shopping experience and may lead to lost sales.
Customer Support Access
Users find it difficult to contact customer support for order issues, leading to unresolved problems and dissatisfaction. The lack of accessible support channels is a significant pain point.
VPN Connectivity
The app does not function when connected to a VPN, which is a concern for privacy-conscious users. This limitation can deter users who prioritize online security.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely glitchy and the search isn't accurate. Additional filters are needed as well.
A Google user
Week of July 23rd, 2025
I never used to have issues with this app, but the current version doesn’t work at all. I can’t even open a link in it, much less search or make purchases.
Sporcler
Week of July 23rd, 2025
I have used the Wayfair app for years. The past 6 months the app freezes up continuously. Customer service has been no help at all I am sad to say.
EsJayA
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is extremely glitchy and the search isn't accurate. Additional filters are needed as well.
Candice Wu
App Store
I never used to have issues with this app, but the current version doesn’t work at all. I can’t even open a link in it, much less search or make purchases.
Kelly Williams
Google Play
I have used the Wayfair app for years. The past 6 months the app freezes up continuously. Customer service has been no help at all I am sad to say.
Koray Okumus
Google Play

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