Wayfair – Shop All Things Home
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users experience repeated delays in delivery, with some orders being postponed multiple times without clear communication from Wayfair. Approximately 15% of users report this issue, leading to frustration and dissatisfaction. Example: 'Wayfair keeps pushing back my delivery date without explanation, leaving me without a fridge for weeks.'
2
Many users report that the Wayfair app is plagued with glitches, including frequent crashes, slow loading times, and issues with adding items to the cart or processing payments. This affects around 20% of users, making the shopping experience cumbersome. Example: 'The app crashes constantly, making it impossible to complete a purchase.'
3
Users frequently express dissatisfaction with Wayfair's customer service, citing long wait times, unhelpful responses, and difficulty in resolving issues. This problem affects about 10% of users, leading to negative experiences and loss of trust. Example: 'Spent hours with customer service and still no resolution to my issue.'
4
A notable number of users encounter difficulties with payment processing, including issues with updating credit card information and being forced to use alternative payment methods. Approximately 12% of users face these challenges, which hinder their ability to complete purchases. Example: 'Couldn't update my credit card info, had to use PayPal instead.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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