Wawa

User Experience Report

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Wawa

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Wawa's key feedback

1

Payment Issues

Many users experience problems with payment methods, particularly with Apple Pay and credit card integration, leading to frequent errors and failed transactions. Approximately 30% of users report these issues, which significantly hinder their ability to use the app effectively.

The app constantly glitches and gives payment errors, making it almost unusable with Apple Pay.

2

Login and Account Access

A significant number of users face difficulties logging into their accounts or creating new ones, often encountering error messages or being logged out unexpectedly. This issue affects about 25% of users, preventing them from accessing their rewards and making purchases.

I can't log in to the app; it keeps saying there's an error, and I can't use my points.

3

App Performance and Speed

The app is frequently criticized for being slow and unresponsive, with long loading times and frequent crashes, especially when trying to use it in-store. This affects around 20% of users, causing frustration and inconvenience.

The app takes forever to load, and I can't use my rewards half the time because of it.

4

Rewards and Points System

Users report issues with the rewards system, such as points not being credited, disappearing, or not being applicable to purchases as advertised. This affects approximately 15% of users, leading to dissatisfaction with the rewards program.

I tried to use my points for a gas discount, but the app charged me full price and took my points.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sheetz
Sheetz receives mixed feedback, with users praising its convenience, rewards, and customer service. However, many users are frustrated with the app's compatibility issues, particularly with older devices, which prevent them from accessing features and rewards.

#2 RUNNER UP

7-Eleven
7-Eleven's app is appreciated for its deals and convenience, but users frequently report issues with logging in and redeeming rewards. Many users express dissatisfaction with the rewards program, citing disappearing points and technical glitches.

#3 Straggler

Wawa
Wawa's app receives predominantly negative feedback, with users experiencing frequent crashes, login issues, and slow performance. While some users appreciate the rewards and ordering features, the app's unreliability and technical problems overshadow these benefits.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sheetz
#1 Users Choice
Sheetz receives mixed feedback, with users praising its convenience, rewards, and customer service. However, many users are frustrated with the app's compatibility issues, particularly with older devices, which prevent them from accessing features and rewards.
7-Eleven
#2 Runner-up
7-Eleven's app is appreciated for its deals and convenience, but users frequently report issues with logging in and redeeming rewards. Many users express dissatisfaction with the rewards program, citing disappearing points and technical glitches.
Wawa
#3 Straggler
Wawa's app receives predominantly negative feedback, with users experiencing frequent crashes, login issues, and slow performance. While some users appreciate the rewards and ordering features, the app's unreliability and technical problems overshadow these benefits.

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Nuggets

Major Highlights of the Week

Apple Pay Issues
The app inconsistently supports Apple Pay, causing payment failures even when card details are correct. This inconsistency undermines the app's reliability for seamless transactions.
Apple Pay works sporadically, making it unreliable for purchases.
Store Location Errors
Users face difficulties changing store locations when items are unavailable, leading to confusion and frustration. This issue is exacerbated by discrepancies between the app and third-party services like DoorDash.
Can't switch store locations when items are missing, unlike DoorDash.
Order Disappearance
Orders placed through the app sometimes vanish from the order history despite being charged, causing confusion and distrust. This issue affects users' ability to track and manage their purchases effectively.
My order disappeared from history, but my bank shows the charge.
Pump Activation Problems
The app fails to verify user location before activating fuel pumps, leading to unauthorized fuel dispensing. This lack of verification can result in unintended charges and misuse of the service.
Activated a pump remotely, and someone else used my fuel.
Customer Support Gaps
The app lacks integrated support for resolving issues with mobile, fuel, and delivery orders, forcing users to call stores directly. This gap in support channels increases user frustration and reduces app convenience.
Can't request refunds or report wrong items via the app.
Login and Account Setup Failures
Users experience persistent login and account setup errors, preventing access to app features and rewards. These technical barriers significantly hinder user engagement and satisfaction.
Can't log in or set up an account due to repeated errors.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Apple Pay Issues
The app inconsistently supports Apple Pay, causing payment failures even when card details are correct. This inconsistency undermines the app's reliability for seamless transactions.
Store Location Errors
Users face difficulties changing store locations when items are unavailable, leading to confusion and frustration. This issue is exacerbated by discrepancies between the app and third-party services like DoorDash.
Order Disappearance
Orders placed through the app sometimes vanish from the order history despite being charged, causing confusion and distrust. This issue affects users' ability to track and manage their purchases effectively.
Pump Activation Problems
The app fails to verify user location before activating fuel pumps, leading to unauthorized fuel dispensing. This lack of verification can result in unintended charges and misuse of the service.
Customer Support Gaps
The app lacks integrated support for resolving issues with mobile, fuel, and delivery orders, forcing users to call stores directly. This gap in support channels increases user frustration and reduces app convenience.
Login and Account Setup Failures
Users experience persistent login and account setup errors, preventing access to app features and rewards. These technical barriers significantly hinder user engagement and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app takes forever to load, constantly glitches, and is almost unusable with Apple Pay. I get payment errors all the time when I try to use. The points aren’t worth the headaches.
chase11254
Week of July 24th, 2025
I paid through the app and there was been problems. I made an order and it magically disappeared from my order history. My bank statement has the purchase listed.
Nick_user_2736
Week of July 24th, 2025
Would be nice if the app could verify your location before allowing the user to activate the pump. I read about users mistakenly activating a pump without physically being at that particular location and someone else benefiting from their mistake.
Javier from MD
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app takes forever to load, constantly glitches, and is almost unusable with Apple Pay. I get payment errors all the time when I try to use. The points aren’t worth the headaches.
Candice Wu
App Store
I paid through the app and there was been problems. I made an order and it magically disappeared from my order history. My bank statement has the purchase listed.
Kelly Williams
Google Play
Would be nice if the app could verify your location before allowing the user to activate the pump. I read about users mistakenly activating a pump without physically being at that particular location and someone else benefiting from their mistake.
Koray Okumus
Google Play

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