Wawa

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Wawa

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Wawa's key feedback

1

Login Issues

A significant number of users, approximately 30%, report persistent login issues, including being logged out unexpectedly and facing difficulties signing back in. This problem is exacerbated by the app's failure to recognize correct credentials, leading to frustration and abandonment of the app.

Every time I try to log in, it just takes me back to the sign-in screen.

2

Payment Errors

Around 25% of users experience payment errors, particularly when trying to use the app for fuel purchases or redeem rewards. These errors often result in double charges or failed transactions, causing users to lose trust in the app's reliability.

I tried to pay with the app, but it kept saying 'payment error' and charged me twice.

3

Slow Performance

Approximately 20% of users complain about the app's slow performance, especially during checkout or when loading the rewards section. This sluggishness often leads to delays at the register and missed opportunities to use rewards.

The app takes forever to load, making it impossible to use rewards quickly at checkout.

4

Order and Reward Redemption Failures

About 15% of users report issues with order processing and reward redemption, where orders are either not received by the store or rewards are not applied correctly, leading to lost points and unfulfilled orders.

I placed an order, but it never went through, and I lost my reward points.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sheetz
Sheetz receives praise for its user-friendly app and excellent customer service, with users appreciating the convenience of ordering food and the friendly staff. However, some users express dissatisfaction with missing items in orders and the inability to report issues directly through the app.

#2 RUNNER UP

Circle K
Circle K is appreciated for its rewards program and friendly staff, with users enjoying the convenience of the app for fuel and in-store purchases. However, there are complaints about technical issues with the app, such as login problems and discrepancies in advertised discounts.

#3 Straggler

Wawa
Wawa's app receives mixed feedback, with users enjoying the rewards system and convenience of ordering ahead. However, many users report frequent crashes, login issues, and discrepancies between app and in-store availability, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sheetz
#1 Users Choice
Sheetz receives praise for its user-friendly app and excellent customer service, with users appreciating the convenience of ordering food and the friendly staff. However, some users express dissatisfaction with missing items in orders and the inability to report issues directly through the app.
Circle K
#2 Runner-up
Circle K is appreciated for its rewards program and friendly staff, with users enjoying the convenience of the app for fuel and in-store purchases. However, there are complaints about technical issues with the app, such as login problems and discrepancies in advertised discounts.
Wawa
#3 Straggler
Wawa's app receives mixed feedback, with users enjoying the rewards system and convenience of ordering ahead. However, many users report frequent crashes, login issues, and discrepancies between app and in-store availability, leading to frustration.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including endless loops and verification failures, preventing access to the app. This issue severely impacts user engagement and retention, as customers are unable to utilize app features or rewards.
I can't even sign in; it just loops back to the login screen.
Payment Errors
Frequent payment errors occur during transactions, leading to double charges or failed orders, causing frustration and financial disputes. This undermines trust in the app's reliability and can deter users from making future purchases.
I was double charged for my order, and it's a hassle to get a refund.
Fuel Rewards Failures
The app often fails to apply fuel rewards or activate pumps, negating the benefits of the rewards program. This issue diminishes the perceived value of the rewards system and can drive users to competitors.
I selected my fuel discount, but the app charged me full price.
Order Processing Delays
Orders placed through the app frequently experience delays or cancellations without notification, leading to customer dissatisfaction. This affects the app's credibility as a reliable ordering platform.
My order was canceled without notice, and I was left waiting.
App Performance
The app is criticized for being slow and unresponsive, especially during critical moments like checkout, which frustrates users and disrupts the shopping experience. This performance issue can lead to lost sales and decreased user satisfaction.
The app takes forever to load, making it unusable at checkout.
Customer Support Gaps
Users report inadequate customer support, with unresolved issues and lack of communication, leading to unresolved complaints and negative experiences. This gap in support can erode customer loyalty and trust.
I reached out for help with a missing order, but never got a response.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including endless loops and verification failures, preventing access to the app. This issue severely impacts user engagement and retention, as customers are unable to utilize app features or rewards.
Payment Errors
Frequent payment errors occur during transactions, leading to double charges or failed orders, causing frustration and financial disputes. This undermines trust in the app's reliability and can deter users from making future purchases.
Fuel Rewards Failures
The app often fails to apply fuel rewards or activate pumps, negating the benefits of the rewards program. This issue diminishes the perceived value of the rewards system and can drive users to competitors.
Order Processing Delays
Orders placed through the app frequently experience delays or cancellations without notification, leading to customer dissatisfaction. This affects the app's credibility as a reliable ordering platform.
App Performance
The app is criticized for being slow and unresponsive, especially during critical moments like checkout, which frustrates users and disrupts the shopping experience. This performance issue can lead to lost sales and decreased user satisfaction.
Customer Support Gaps
Users report inadequate customer support, with unresolved issues and lack of communication, leading to unresolved complaints and negative experiences. This gap in support can erode customer loyalty and trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps logging me out and won't let me sign back in, which is frustrating when I'm trying to earn or redeem points. It really needs a fix to improve user experience.
Uprite Bear
I love using the app for placing my orders and getting gas, it’s so convenient. Just one request, I want to be able to change my spot number when I request curbside delivery.
Yuli RV
We need a text box to add written instructions to our food orders! For example: it's very hard to eat a sandwich while holding it in the wrapper when it's been cut in half. We need to be able to request NO CUT on sandwiches.
snky2k

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app keeps logging me out and won't let me sign back in, which is frustrating when I'm trying to earn or redeem points. It really needs a fix to improve user experience.
Candice Wu
App Store
I love using the app for placing my orders and getting gas, it’s so convenient. Just one request, I want to be able to change my spot number when I request curbside delivery.
Kelly Williams
Google Play
We need a text box to add written instructions to our food orders! For example: it's very hard to eat a sandwich while holding it in the wrapper when it's been cut in half. We need to be able to request NO CUT on sandwiches.
Koray Okumus
Google Play

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