Wattpad

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Wattpad's key feedback

App Freezing Issues

A significant number of users, approximately 40%, report that the app frequently freezes, requiring them to restart it multiple times to continue reading. This issue disrupts the reading experience and frustrates users who want a seamless experience.

Every time I open the app, it freezes and I have to restart it multiple times to read a chapter.

Excessive Ads

Around 30% of users are frustrated with the frequency of ads, which appear after every chapter and disrupt the reading flow. This has led to dissatisfaction among users who feel the app is more focused on monetization than user experience.

The app is filled with ads after every chapter, making it hard to enjoy reading.

Network Connectivity Problems

Approximately 25% of users experience network connectivity issues, where the app fails to load stories despite having a stable internet connection. This problem prevents users from accessing their saved stories and reading lists.

The app keeps saying there's a network issue, even though my internet is fine.

Account and Library Sync Issues

About 20% of users report problems with account synchronization, where saved stories and reading history disappear after logging back in. This issue causes frustration as users lose access to their favorite stories.

After logging back in, all my saved stories and reading history were gone.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Inkitt

Inkitt receives praise for its free access to a wide variety of stories without intrusive ads, making it a favorite among users who appreciate the ability to read without constant interruptions. However, some users report technical issues such as app crashes and bugs, which can hinder the reading experience.

#2 RUNNER UP

Radish Fiction

Radish Fiction is appreciated for its engaging romance stories and the ability to earn coins through watching videos, which allows users to access more content. Despite this, users express frustration with the app's frequent crashes and the high cost of unlocking chapters, which can detract from the overall experience.

#3 Straggler

Wattpad

Wattpad is loved for its vast library of stories and strong community of writers and readers. However, users frequently complain about excessive ads, connectivity issues, and limitations on offline reading, which have led to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Persistent Freezing

The app frequently freezes, requiring users to restart or reinstall to regain functionality, which disrupts the reading experience. This issue has persisted for months, indicating a need for a robust solution to improve app stability.

Every time I open the app, it freezes and I have to restart it multiple times to read a chapter.

Network Issues

Users report connectivity problems despite having stable internet, preventing access to stories and causing frustration. This suggests a need for improved server reliability or network handling within the app.

Even with a strong Wi-Fi connection, the app says 'unable to connect' and won't load any stories.

Excessive Ads

The frequency of ads, especially after every chapter, is overwhelming and detracts from the reading experience, pushing users towards paid subscriptions. This indicates a need to balance monetization with user satisfaction.

There are ads after every single chapter, making it hard to enjoy reading without constant interruptions.

Offline Limitations

The reduction of offline story storage from 25 to 2 is a significant downgrade, limiting user access to content without internet. This change has frustrated users who rely on offline reading.

I used to save 25 stories offline, but now I can only save 2, which is very disappointing.

Account Sync Issues

Users experience loss of saved stories and reading history upon reinstallation or logging back in, indicating a failure in account synchronization. This undermines trust in the app's ability to preserve user data.

After reinstalling, all my saved stories and reading history were gone, which is very frustrating.

Genre Misclassification

There are complaints about stories being incorrectly categorized, such as non-LGBTQ+ stories appearing in the LGBTQ+ section. This suggests a need for better content tagging and categorization to enhance user experience.

When I search for LGBTQ+ stories, I find unrelated content, which is disappointing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Persistent Freezing

Network Issues

Excessive Ads

Offline Limitations

The reduction of offline story storage from 25 to 2 is a significant downgrade, limiting user access to content without internet. This change has frustrated users who rely on offline reading.

Account Sync Issues

Genre Misclassification

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Wattpad for years, but recently the app has become unusable. It constantly freezes, logs me out, and deletes my saved stories. It's frustrating because I can't enjoy reading anymore. Please fix these issues.

A Google user

Wattpad used to be my favorite app, but now it's full of ads and glitches. Every chapter has an ad, and the app freezes constantly. It's like they're pushing us to pay for premium. Please improve the user experience.

A__E__J

I love Wattpad, but the app has been glitching a lot lately. It freezes when I try to scroll, and I have to restart my device to fix it. This has been happening for months, and it's really annoying. Please fix the scrolling glitch.

Taliiiiaj

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Wattpad

Top Insights This Week

App Freezing Issues

Excessive Ads

Network Connectivity Problems

Account and Library Sync Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts