Many users report significant issues with the app's functionality, including crashes, errors during checkout, and problems with the virtual try-on feature. Approximately 20% of users seem to be affected by these technical difficulties, which hinder their ability to complete purchases smoothly.

The app crashes every time I try to check out, making it impossible to complete my order.

A notable number of users express dissatisfaction with Warby Parker's customer service, citing unhelpful responses and long wait times for issue resolution. Around 15% of users have experienced frustration due to inadequate support, impacting their overall experience with the company.

I reached out multiple times about my order, but customer service was unhelpful and slow to respond.

Several users are disappointed with the color and quality of the frames they receive, which often do not match the online descriptions or images. This issue affects about 10% of users, leading to dissatisfaction with their purchases.

The glasses I received were much darker than shown online, which was disappointing.

Users frequently complain about extended wait times for their glasses to arrive, with some orders taking weeks longer than expected. Approximately 12% of users are affected by these delays, which can be particularly frustrating for those in urgent need of eyewear.

I waited over three weeks for my glasses, which is unacceptable for a product I depend on daily.