Walmart: Shopping & Savings

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Walmart: Shopping & Savings's key feedback

Payment Issues

Many users experience significant frustration with the app's payment system, including issues with card acceptance, forced card saving, and lack of support for popular payment methods like Apple Pay. Approximately 15% of users report these issues, which hinder their ability to complete purchases smoothly.

I can't add a credit card for payment today; I have to use PayPal to pay.

App Performance

The app frequently crashes, freezes, and lags, making it difficult for users to complete their shopping tasks efficiently. This issue affects around 20% of users, leading to a frustrating shopping experience.

The app is very slow, in general, and many times it force closes.

Order and Delivery Problems

Users report issues with order cancellations, incorrect deliveries, and lack of communication regarding order status. These problems affect approximately 10% of users, causing inconvenience and dissatisfaction.

My order was canceled immediately after receiving the order confirmation.

Scan & Go Frustrations

The Scan & Go feature often requires manual checks by associates, negating the convenience it is supposed to offer. This issue affects about 5% of users, who find the process time-consuming and inefficient.

Scan and go doesn't help us when you have to wait on an associate to verify the purchase by scanning 75% of the order.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Amazon Shopping

Amazon receives mixed feedback, with users praising its vast selection and fast delivery, but criticizing customer service and app functionality. Many users express frustration with delivery issues, app glitches, and difficulties in obtaining refunds.

#2 RUNNER UP

Walmart: Shopping & Savings

Walmart is appreciated for its convenience, fast delivery, and competitive prices, but users report app glitches and delivery issues. Some users express dissatisfaction with customer service and app navigation, while others praise the ease of use and savings.

#3 Straggler

Target

Target is praised for its user-friendly app and efficient in-store navigation, but some users report issues with app updates and inventory accuracy. The app's convenience and features like drive-up service are well-received, though some users experience technical difficulties.

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Nuggets

Major Highlights of the Week

Payment Issues

Users experience frequent payment failures, particularly with credit card processing and One Pay integration, leading to transaction errors and frustration. This issue undermines the app's reliability and user trust in completing purchases seamlessly.

I can't add my credit card for payment, forcing me to use PayPal instead.

Dark Mode Demand

There is a strong demand for a dark mode feature in the app, which is currently unavailable. This absence affects user experience, especially for those who prefer or require dark mode for accessibility reasons.

I will keep my review at 1 star until dark mode is added.

Order Cancellations

Users report unexpected order cancellations without clear explanations, causing inconvenience and dissatisfaction. This issue disrupts the shopping experience and erodes customer confidence in the app's order fulfillment process.

My order was canceled immediately after confirmation, and customer service couldn't help.

Scan & Go Frustrations

The Scan & Go feature often requires manual associate checks, negating its intended convenience and efficiency. This results in longer checkout times and user dissatisfaction with the self-service experience.

Scan and go doesn't help when you have to wait for an associate to verify the purchase.

App Performance

The app frequently crashes, lags, and experiences technical glitches, affecting usability and user satisfaction. These performance issues hinder the shopping process and lead to user frustration.

The app is extremely slow and constantly lags, making it difficult to use.

Apple Pay Absence

The lack of Apple Pay integration is a significant pain point for users, who find it inconvenient and outdated. This absence limits payment flexibility and detracts from the app's competitive edge.

It's frustrating that Apple Pay isn't available in the app or in-store.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Issues

Dark Mode Demand

Order Cancellations

Scan & Go Frustrations

App Performance

The app frequently crashes, lags, and experiences technical glitches, affecting usability and user satisfaction. These performance issues hinder the shopping process and lead to user frustration.

Apple Pay Absence

The lack of Apple Pay integration is a significant pain point for users, who find it inconvenient and outdated. This absence limits payment flexibility and detracts from the app's competitive edge.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Walmart app does a great job when it comes to in-store shopping, but the payment features are a real letdown. Walmart Pay tries to compete with Apple Pay but falls short, requiring scanning a QR code and often leading to errors at self-checkout.

Dearmattgoff

I used to have a great experience with the Walmart app, but now it has become very laggy. Re-ordering doesn't add most items back to the cart, and the app is excruciatingly slow.

Smordred

The app is nearly unusable. It can't read full descriptions, and no filtering is available. It's pitiful that in 2025, the app is no better than the website in 2006.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I used to have a great experience with the Walmart app, but now it has become very laggy. Re-ordering doesn't add most items back to the cart, and the app is excruciatingly slow.

Kelly Williams

Google Play

The app is nearly unusable. It can't read full descriptions, and no filtering is available. It's pitiful that in 2025, the app is no better than the website in 2006.

Koray Okumus

Google Play

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User Experience Report

Report Date

Walmart: Shopping & Savings

Top Insights This Week

Payment Issues

App Performance

Order and Delivery Problems

Scan & Go Frustrations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts