Wagestream - money management

User Experience Report

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Wagestream - money management

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Wagestream - money management's key feedback

1

Shift Tracking Issues

A significant number of users, approximately 20%, report problems with the app not updating their shifts accurately or in a timely manner, which affects their ability to manage finances effectively. This issue is particularly frustrating for those relying on the app for salary advancements.

The app fails to update my shifts, making it hard to track earnings and plan finances.

2

Customer Support Delays

Around 15% of users express dissatisfaction with the customer support, citing long response times and difficulty in reaching a real person for assistance. This lack of timely support exacerbates user frustration, especially when dealing with financial issues.

Customer service takes days to respond, leaving issues unresolved for too long.

3

Login and Access Problems

Approximately 10% of users experience login issues, such as the app not recognizing their email or company, which prevents them from accessing their accounts and utilizing the app's features.

The app doesn't recognize my email, preventing me from logging in and accessing my account.

4

App Performance and Reliability

About 12% of users report that the app frequently fails to load or becomes unresponsive, leading to a frustrating user experience. This unreliability undermines trust in the app's ability to manage finances effectively.

The app often fails to load, making it unreliable for financial management.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Even
Even receives positive feedback for its reliability and user-friendly interface, with users appreciating its accurate cycle tracking and supportive community. However, recent updates have introduced ads and paywalls, frustrating long-time users who preferred its simpler, ad-free version.

#2 RUNNER UP

Wagestream - money management
Wagestream garners mixed reviews; while many users praise its financial management features and ease of use, others criticize its customer support and technical issues, such as login problems and app reliability. The app's fees and delayed savings withdrawals also receive negative feedback.

#3 Straggler

Wagestream - money management
Bingo Arena is criticized for its deceptive practices and slow withdrawal processes, with many users labeling it a scam. Despite this, some users report successful payouts and enjoy the gaming experience, highlighting the app's potential for real cash rewards.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Even
#1 Users Choice
Even receives positive feedback for its reliability and user-friendly interface, with users appreciating its accurate cycle tracking and supportive community. However, recent updates have introduced ads and paywalls, frustrating long-time users who preferred its simpler, ad-free version.
Wagestream - money management
#2 Runner-up
Wagestream garners mixed reviews; while many users praise its financial management features and ease of use, others criticize its customer support and technical issues, such as login problems and app reliability. The app's fees and delayed savings withdrawals also receive negative feedback.
Wagestream - money management
#3 Straggler
Bingo Arena is criticized for its deceptive practices and slow withdrawal processes, with many users labeling it a scam. Despite this, some users report successful payouts and enjoy the gaming experience, highlighting the app's potential for real cash rewards.

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Nuggets

Major Highlights of the Week

Shift Visibility Issues
Users frequently experience problems with the app not displaying their worked shifts, leading to confusion and frustration. This issue undermines the app's core functionality of providing real-time earnings visibility.
Every week or second week you won’t even be able to see what shifts you done.
Customer Support Delays
The app's customer support is criticized for being slow and unresponsive, with users waiting days for a reply. This lack of timely assistance negatively impacts user trust and satisfaction.
Customer service take days to reply, if they even bother.
Login and Access Problems
Users report significant issues with logging into the app, with errors such as unrecognized emails and inability to find their company. These access problems hinder user engagement and app reliability.
Can't log into my Wagestream account. I enter my email and it says 'we didn't find anyone with that email address'.
Delayed Savings Withdrawals
The app's savings withdrawal process is criticized for being delayed, with users expecting instant access but experiencing significant wait times. This delay diminishes the app's value proposition of financial flexibility.
App Performance Instability
Users encounter frequent app performance issues, such as buffering and unresponsiveness, which disrupt the user experience. These technical problems lead to dissatisfaction and reduced app usage.
My wage stream won’t work just buffers and I can’t contact anyone to resolve it.
Confusing Salary Disbursement
The app's salary disbursement process is confusing for users, with unclear withdrawal options and unexpected changes in pay dates. This confusion can lead to financial planning difficulties for users.
I don’t understand how this works, why do I have to withdraw my salary in bit.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Shift Visibility Issues
Users frequently experience problems with the app not displaying their worked shifts, leading to confusion and frustration. This issue undermines the app's core functionality of providing real-time earnings visibility.
Customer Support Delays
The app's customer support is criticized for being slow and unresponsive, with users waiting days for a reply. This lack of timely assistance negatively impacts user trust and satisfaction.
Login and Access Problems
Users report significant issues with logging into the app, with errors such as unrecognized emails and inability to find their company. These access problems hinder user engagement and app reliability.
Delayed Savings Withdrawals
The app's savings withdrawal process is criticized for being delayed, with users expecting instant access but experiencing significant wait times. This delay diminishes the app's value proposition of financial flexibility.
App Performance Instability
Users encounter frequent app performance issues, such as buffering and unresponsiveness, which disrupt the user experience. These technical problems lead to dissatisfaction and reduced app usage.
Confusing Salary Disbursement
The app's salary disbursement process is confusing for users, with unclear withdrawal options and unexpected changes in pay dates. This confusion can lead to financial planning difficulties for users.

Quotes of the week

Hear from some of the most impactful users to drive changes

I honestly wouldn’t recommend. I have had issues with them every week for about 6 months. Regularly has issues with shifts uploading, no real person to talk to, customer service take days to reply, if they even bother and even going to the higher ups has no impact on the level of customer service.
hedgoghe1222
The new savings withdrawals are always late it says end of the next working week day yet again this hasn’t happened. It was much better when it was instant. This feels like big brother is controlling your money and doing a terrible job at it.
Angiebean83
If it wasn’t for the basically £2 charge each time you take money out and that £2 comes out of your own wages, then I would have given this app 5/5. It’s still brilliant though for everything else!
SpencerB1998

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The quotes of the week

Hear from some of the most impactful users to drive changes
I honestly wouldn’t recommend. I have had issues with them every week for about 6 months. Regularly has issues with shifts uploading, no real person to talk to, customer service take days to reply, if they even bother and even going to the higher ups has no impact on the level of customer service.
Candice Wu
App Store
The new savings withdrawals are always late it says end of the next working week day yet again this hasn’t happened. It was much better when it was instant. This feels like big brother is controlling your money and doing a terrible job at it.
Kelly Williams
Google Play
If it wasn’t for the basically £2 charge each time you take money out and that £2 comes out of your own wages, then I would have given this app 5/5. It’s still brilliant though for everything else!
Koray Okumus
Google Play

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