Wagestream - money management

User Experience Report

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Wagestream - money management

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Wagestream - money management's key feedback

1

Login Issues

A significant number of users, approximately 15%, report problems logging into their accounts, with the app failing to recognize their email addresses or company names, causing frustration and concern over account security.

The app doesn't recognize my email, which is worrying since it handles my money.

2

Customer Support Delays

Around 10% of users express dissatisfaction with the customer support process, citing slow response times and unhelpful interactions, which exacerbate their issues and lead to prolonged resolution times.

Customer support is slow and unhelpful, taking days to respond and resolve issues.

3

App Performance Problems

Approximately 12% of users experience app performance issues, such as buffering and loading problems, which render the app unreliable and difficult to use.

The app constantly buffers and is unreliable, making it almost unusable.

4

Fee and Payment Confusion

About 8% of users are confused or frustrated by the fees associated with transactions and discrepancies in expected versus actual payments, leading to dissatisfaction with the app's financial management features.

I'm confused by the fees and the salary shown doesn't match my payslip, causing frustration.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Even
Even receives positive feedback for its user-friendly interface and effective financial management tools. Users appreciate its ability to help them budget and manage their finances, although some express concerns about recent updates making the app less intuitive.

#2 RUNNER UP

Wagestream - money management
Wagestream garners mixed reviews, with users praising its financial management features and ease of use. However, many users report issues with app reliability, customer support, and unexpected fees, leading to frustration and dissatisfaction.

#3 Straggler

Earnin
Earnin is praised for its straightforward approach to accessing earned wages, with users appreciating the lack of fees and the ability to cash out quickly. Some users, however, express concerns about the app's customer service and occasional technical glitches.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Even
#1 Users Choice
Even receives positive feedback for its user-friendly interface and effective financial management tools. Users appreciate its ability to help them budget and manage their finances, although some express concerns about recent updates making the app less intuitive.
Wagestream - money management
#2 Runner-up
Wagestream garners mixed reviews, with users praising its financial management features and ease of use. However, many users report issues with app reliability, customer support, and unexpected fees, leading to frustration and dissatisfaction.
Earnin
#3 Straggler
Earnin is praised for its straightforward approach to accessing earned wages, with users appreciating the lack of fees and the ability to cash out quickly. Some users, however, express concerns about the app's customer service and occasional technical glitches.

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Nuggets

Major Highlights of the Week

Update Issues
Recent updates have caused the app to become clunky and unusable, with users unable to see daily payments as before. This has led to frustration and decreased functionality for users relying on real-time financial tracking.
Since the latest update, the app has become clunky and unusable.
Login Problems
Users are experiencing login issues where the app fails to recognize their email addresses, preventing access to their accounts. This raises concerns about the app's reliability and security, especially when handling sensitive financial information.
I've signed up months ago but your app doesn't recognize my email which is spelled correctly and is connected to my account.
Delayed Withdrawals
The new savings withdrawal process is delayed, contradicting the promised timeline and causing dissatisfaction among users who expect instant access to their funds. This change is perceived as a loss of control over personal finances.
The new savings withdrawals are always late; it was much better when it was instant.
Customer Support Delays
Customer support is slow and unresponsive, with users facing long wait times and unhelpful interactions when trying to resolve issues. This inefficiency undermines trust in the app's ability to manage financial matters effectively.
Helpline has a ‘bot’ that takes 2 days to respond, and the issue is still not sorted.
Fee Concerns
Users are frustrated with the £2 fee for transferring money to their own accounts, which they feel is an unnecessary charge on their earnings. This fee is a significant deterrent for users who otherwise find the app beneficial.
I have to pay £2 to transfer my money to my own account.
Shift Update Delays
The app fails to update shifts promptly, affecting users' ability to access salary advancements based on worked days. This delay diminishes the app's utility for financial planning and salary management.
The app takes forever to update my shifts, missing already worked days until just before payday.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Update Issues
Recent updates have caused the app to become clunky and unusable, with users unable to see daily payments as before. This has led to frustration and decreased functionality for users relying on real-time financial tracking.
Login Problems
Users are experiencing login issues where the app fails to recognize their email addresses, preventing access to their accounts. This raises concerns about the app's reliability and security, especially when handling sensitive financial information.
Delayed Withdrawals
The new savings withdrawal process is delayed, contradicting the promised timeline and causing dissatisfaction among users who expect instant access to their funds. This change is perceived as a loss of control over personal finances.
Customer Support Delays
Customer support is slow and unresponsive, with users facing long wait times and unhelpful interactions when trying to resolve issues. This inefficiency undermines trust in the app's ability to manage financial matters effectively.
Fee Concerns
Users are frustrated with the £2 fee for transferring money to their own accounts, which they feel is an unnecessary charge on their earnings. This fee is a significant deterrent for users who otherwise find the app beneficial.
Shift Update Delays
The app fails to update shifts promptly, affecting users' ability to access salary advancements based on worked days. This delay diminishes the app's utility for financial planning and salary management.

Quotes of the week

Hear from some of the most impactful users to drive changes

The new savings withdrawals are always late; it was much better when it was instant. This feels like big brother is controlling your money and doing a terrible job at it.
Angiebean83
I have to pay £2 to transfer my money to my own account. The salary that is coming in does not reflect my payslip, and it will only confuse me to the point that it looks like I will receive lesser money on Wagestream.
arlefs
This app is so helpful in tracking wages. However, it would be even more helpful if it showed the cut-off between pay periods and estimated tax and NI contributions.
Stronny2001

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The quotes of the week

Hear from some of the most impactful users to drive changes
The new savings withdrawals are always late; it was much better when it was instant. This feels like big brother is controlling your money and doing a terrible job at it.
Candice Wu
App Store
I have to pay £2 to transfer my money to my own account. The salary that is coming in does not reflect my payslip, and it will only confuse me to the point that it looks like I will receive lesser money on Wagestream.
Kelly Williams
Google Play
This app is so helpful in tracking wages. However, it would be even more helpful if it showed the cut-off between pay periods and estimated tax and NI contributions.
Koray Okumus
Google Play

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