VSCO: Photo & Video Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of VSCO: Photo & Video Editor's key feedback

Subscription Frustration

Many users are frustrated with the shift to a subscription model, which locks previously free features behind a paywall. Approximately 40% of users express dissatisfaction with the need to pay for basic editing tools that were once free.

I used to love VSCO, but now almost everything requires a subscription, which is disappointing.

App Stability Issues

A significant number of users report frequent crashes and bugs, making the app unreliable. Around 30% of users mention issues with the app crashing during use, especially when editing photos or videos.

The app crashes every time I try to edit a photo, making it unusable.

Login and Account Problems

Users face difficulties with logging in and account management, including issues with account recovery and deletion. Approximately 20% of users report being unable to log in or manage their accounts effectively.

I can't log into my account, and there's no way to reset my password.

Excessive Ads and Upselling

Even paying members are annoyed by constant ads and prompts to upgrade to a higher subscription tier. About 15% of users find the persistent upselling tactics intrusive and frustrating.

I'm a paying member, but the constant ads to upgrade to Pro are so annoying.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

PicsArt

PicsArt receives high praise for its user-friendly interface and extensive editing options, making it a favorite among users for both photo and video editing. However, some users express frustration over the increasing number of features that require payment, which they feel diminishes the app's original value.

#2 RUNNER UP

VSCO: Photo & Video Editor

VSCO is appreciated for its aesthetic filters and editing capabilities, with many users finding it to be a top choice for photo editing. However, there is significant criticism regarding the shift of basic features to the premium version, leading to dissatisfaction among long-time users who feel the app is becoming too subscription-focused.

#3 Straggler

Adobe Lightroom

Adobe Lightroom is highly regarded for its powerful editing tools and seamless integration across devices, making it a staple for professional photographers. Despite its capabilities, users frequently complain about performance issues, high subscription costs, and poor customer service, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, preventing access to their accounts and causing loss of photos. This issue is exacerbated by the app's inability to resolve server connection errors.

I can't log into my account, and it says there's an issue connecting to the server.

Subscription Pressure

The app aggressively pushes users towards paid subscriptions, even for basic features that were once free. This has led to dissatisfaction among long-term users who feel pressured to upgrade.

Everything that used to be free is now behind a paywall, making the app not worth it.

App Crashes

Frequent crashes disrupt the editing process, causing frustration and loss of work. This instability affects both photo and video editing, diminishing the app's reliability.

The app crashes every time I try to edit a video, making it unusable.

Account Deletion Difficulty

Users find it nearly impossible to delete their accounts, which raises concerns about data privacy and user control. The process is convoluted and lacks transparency.

I've been trying to delete my account, but the app makes it nearly impossible.

Feature Removal

Previously available features are now locked behind a subscription, leading to user dissatisfaction. This change has alienated users who relied on these tools for basic editing.

Basic editing tools that were free are now part of a paid subscription.

Video Editing Limitations

The app's video editing capabilities are severely limited, with issues like low frame rates and export problems. Users find the video editing features inadequate compared to competitors.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face persistent login problems, preventing access to their accounts and causing loss of photos. This issue is exacerbated by the app's inability to resolve server connection errors.

Subscription Pressure

The app aggressively pushes users towards paid subscriptions, even for basic features that were once free. This has led to dissatisfaction among long-term users who feel pressured to upgrade.

App Crashes

Frequent crashes disrupt the editing process, causing frustration and loss of work. This instability affects both photo and video editing, diminishing the app's reliability.

Account Deletion Difficulty

Users find it nearly impossible to delete their accounts, which raises concerns about data privacy and user control. The process is convoluted and lacks transparency.

Feature Removal

Previously available features are now locked behind a subscription, leading to user dissatisfaction. This change has alienated users who relied on these tools for basic editing.

Video Editing Limitations

The app's video editing capabilities are severely limited, with issues like low frame rates and export problems. Users find the video editing features inadequate compared to competitors.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using VSCO for years, but the recent updates have made it unusable. The app crashes constantly, and many features that were once free are now locked behind a paywall. It's disappointing to see a once-great app become so frustrating to use.

ChaosFerTheKids

I used to love VSCO, but now almost every feature is behind a huge and unreasonable paywall. I used to pay for this app, but it's not worth it anymore. The app has changed for the worse.

Cams_ma_bæ

The app is great for editing photos, but the subscription cost is too high for what it offers. Many features that were once free are now paid, and the app crashes frequently. It's not worth the price.

Lindseymeig

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I used to love VSCO, but now almost every feature is behind a huge and unreasonable paywall. I used to pay for this app, but it's not worth it anymore. The app has changed for the worse.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

VSCO: Photo & Video Editor

Top Insights This Week

Subscription Frustration

App Stability Issues

Login and Account Problems

Excessive Ads and Upselling

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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