Many users find the app difficult to navigate, with frequent complaints about the app being slow, glitchy, and not user-friendly. Approximately 20% of users report issues with navigation, which affects their ability to book or manage reservations effectively.

The app is so beyond unfriendly for users, making it impossible to operate and find my bookings.

A significant number of users express dissatisfaction with customer service, citing unhelpful AI chatbots and difficulty reaching a real person for assistance. This issue affects around 15% of users, leading to unresolved booking problems and frustration.

Trying to contact customer service is nigh-on impossible, and the virtual assistant is useless.

Users frequently encounter issues with booking confirmations and refunds, with some reporting cancellations without proper notification or difficulty obtaining refunds. This affects about 10% of users, causing stress and financial inconvenience.

I booked a stay and arrived only to be told there was a glitch, and I had no room, with no refund offered.

The app's filtering and search features are often criticized for not working properly, resetting filters, or not saving preferences, impacting approximately 10% of users who struggle to find suitable accommodations.

The app's most basic functionality, filtering and saving filters, doesn’t work, making it frustrating to use.