PlantIn

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of PlantIn's key feedback

Subscription Issues

Many users report being charged unexpectedly after signing up for a free trial, with some unable to cancel their subscriptions easily. Approximately 40% of users seem to be affected by this issue, leading to frustration and financial disputes.

I signed up for a free trial and was charged $49.99 without warning, and now I can't cancel the subscription.

Misleading Free Trial

The app is advertised as free, but users find out only after downloading that it requires a subscription, leading to feelings of deception. This affects about 30% of users who expected a genuinely free service.

The app was advertised as free, but I was asked for payment details immediately after downloading.

Inaccurate Plant Diagnosis

Users frequently report that the app incorrectly identifies plants and their health status, often labeling sick plants as healthy. This issue affects around 25% of users, undermining the app's reliability.

The app told me my visibly sick plant was healthy, which is clearly not the case.

Customer Service Unresponsive

A significant number of users express dissatisfaction with the lack of response from customer service when seeking help with billing or app functionality issues. This affects about 20% of users, leading to unresolved problems and dissatisfaction.

I emailed customer service about a billing issue and never received a response.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PictureThis

PictureThis is highly praised for its accuracy in plant identification and user-friendly interface. Users appreciate its comprehensive plant care information and find it a valuable tool for both beginners and experienced gardeners.

#2 RUNNER UP

PlantSnap

PlantSnap receives mixed reviews, with users appreciating its vast plant database and community features. However, some users report issues with plant identification accuracy and express dissatisfaction with the subscription model.

#3 Straggler

PlantIn

PlantIn is appreciated for its comprehensive care plans and useful features like the Light Meter and Watering Calculator. However, users express frustration with the subscription model and report issues with billing and customer service.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Subscription Issues

Users are experiencing unauthorized charges and difficulties canceling subscriptions, leading to unexpected billing. The app's subscription management is unclear, causing frustration and financial inconvenience.

I canceled my subscription but was still charged $49.99, and there's no way to cancel it through the app or Google Play.

Misleading Free Trial

The app advertises a free trial but charges users before the trial period ends, leading to accusations of deceptive practices. This has resulted in users feeling misled and financially exploited.

I signed up for a 7-day free trial but was charged $9.99 immediately, and then $49.99 after just three days.

Inaccurate Plant Diagnosis

The app frequently misidentifies plants and provides incorrect health assessments, undermining its reliability. Users report that even visibly unhealthy plants are labeled as healthy.

I scanned a dying plant, and the app said it was healthy, which is clearly not the case.

High Subscription Costs

The app's subscription fees are perceived as excessively high, especially given the limited functionality and inaccurate results. Users are dissatisfied with the value provided relative to the cost.

I was shocked to be charged $49.99 for a service that doesn't even work as advertised.

Poor Customer Support

Users report a lack of response from customer support when seeking help with billing issues or app functionality. This lack of communication exacerbates user frustration and distrust.

I emailed customer support about unauthorized charges and received no response, leaving me feeling ignored.

False Advertising

The app's marketing claims do not align with user experiences, particularly regarding plant diagnosis and subscription transparency. This has led to accusations of false advertising and user dissatisfaction.

The app promised detailed plant care advice, but all I got was generic information and unexpected charges.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Misleading Free Trial

The app advertises a free trial but charges users before the trial period ends, leading to accusations of deceptive practices. This has resulted in users feeling misled and financially exploited.

Inaccurate Plant Diagnosis

The app frequently misidentifies plants and provides incorrect health assessments, undermining its reliability. Users report that even visibly unhealthy plants are labeled as healthy.

High Subscription Costs

The app's subscription fees are perceived as excessively high, especially given the limited functionality and inaccurate results. Users are dissatisfied with the value provided relative to the cost.

Poor Customer Support

Users report a lack of response from customer support when seeking help with billing issues or app functionality. This lack of communication exacerbates user frustration and distrust.

False Advertising

Quotes of the week

Hear from some of the most impactful users to drive changes

I signed up for a free trial and got charged anyways even though I cancelled the subscription 4 days before it ended.

Warlight Community

Week of June 16th, 2025

I’ve been using the Plantin app for a while now, and it’s been a game-changer for my plant care routine. The personalized watering schedule and timely reminders have made a huge difference—my plants are thriving and look healthier than ever!

Xmill

Week of June 16th, 2025

I tried to identify the same plant three or four times and this app came up with a different name each time. Not only that, it charged $7.99/week and didn’t alert me when the free trial was over.

Magic Chonson

Week of June 16th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

I signed up for a free trial and got charged anyways even though I cancelled the subscription 4 days before it ended.

Candice Wu

App Store

Kelly Williams

Google Play

I tried to identify the same plant three or four times and this app came up with a different name each time. Not only that, it charged $7.99/week and didn’t alert me when the free trial was over.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

PlantIn

Top Insights This Week

Subscription Issues

Misleading Free Trial

Inaccurate Plant Diagnosis

Customer Service Unresponsive

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts