VIZIO

User Experience Report

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VIZIO

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of VIZIO's key feedback

1

Connection Issues

Many users report persistent issues with the app failing to connect to their VIZIO devices, even when on the same Wi-Fi network. Approximately 20% of users seem to be affected by this problem, leading to frustration and the need to purchase alternative remotes.

The app always fails to connect to the TV, claiming it's not on the same Wi-Fi network, even when it is.

2

Account Requirement

A significant number of users are frustrated by the mandatory account creation to use the app, which requires personal information like phone numbers. This affects around 15% of users, who feel this is an unnecessary invasion of privacy.

I shouldn't have to create an account just to use a remote, especially since my remote doesn't work.

3

Soundbar Compatibility

Users frequently mention issues with the app's inability to connect or control VIZIO soundbars, particularly older models. This affects about 10% of users, who find the app unreliable for soundbar management.

The app can't even find the soundbar after feeding it all the data it apparently needed.

4

App Stability

Several users experience the app crashing or freezing, making it unusable at times. This affects approximately 10% of users, who find the app's performance inconsistent and frustrating.

The app worked once, the first time I connected it, and it hasn't worked since.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Roku
Roku receives high praise for its convenience and effectiveness, especially as a substitute for a lost remote. Users appreciate its seamless connectivity and the ability to control the TV easily from their phones. However, some users report issues with app crashes and connectivity problems.

#2 RUNNER UP

Tubi
Tubi is highly appreciated for its vast library of free movies and shows, with many users praising its content variety and the fact that it's free. However, users frequently mention the excessive number of ads as a downside, which can disrupt the viewing experience.

#3 Straggler

VIZIO
VIZIO receives mixed feedback, with users appreciating the app's convenience when a physical remote is lost. However, many users report frequent connectivity issues, app crashes, and the need for constant reinstallation, which leads to frustration and dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Roku
#1 Users Choice
Roku receives high praise for its convenience and effectiveness, especially as a substitute for a lost remote. Users appreciate its seamless connectivity and the ability to control the TV easily from their phones. However, some users report issues with app crashes and connectivity problems.
Tubi
#2 Runner-up
Tubi is highly appreciated for its vast library of free movies and shows, with many users praising its content variety and the fact that it's free. However, users frequently mention the excessive number of ads as a downside, which can disrupt the viewing experience.
VIZIO
#3 Straggler
VIZIO receives mixed feedback, with users appreciating the app's convenience when a physical remote is lost. However, many users report frequent connectivity issues, app crashes, and the need for constant reinstallation, which leads to frustration and dissatisfaction.

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Nuggets

Major Highlights of the Week

Connection Issues
The app frequently fails to connect to Vizio TVs and soundbars, causing frustration and rendering the app unusable for its primary function. Users report having to repeatedly delete and reinstall the app to regain connectivity.
The app keeps unpairing from my TV, and I have to delete and redownload it to reconnect.
Account Requirement
The mandatory account creation for using basic remote functions is seen as intrusive and unnecessary, leading to dissatisfaction among users who prefer privacy. Many users express frustration over having to provide personal information just to use the app.
I shouldn't have to create an account just to use a remote, especially since my remote doesn't work.
Soundbar Control Failures
The app struggles to control Vizio soundbars effectively, with users unable to adjust settings or maintain connections, leading to a poor user experience. This issue is exacerbated by the lack of a physical remote for some soundbar models.
The app won't connect to my soundbar, and I can't adjust the settings without it.
App Stability
Frequent crashes and freezes make the app unreliable, with users experiencing issues like the app not opening or getting stuck on the home screen. This instability undermines the app's utility as a remote control.
The app stays stuck on the home screen and won't open.
Privacy Concerns
Users are concerned about the amount of personal data required to use the app, including phone numbers and email addresses, which they feel is excessive for a remote control app. This has led to distrust and reluctance to use the app.
Why does a TV remote app need my phone number? It's a wild use of personal info.
Update Issues
Recent updates have introduced new problems, such as mandatory sign-ins and loss of functionality, which have degraded the user experience. Users report that updates have made the app less reliable and more cumbersome to use.
The app was good before the update, but now it requires an account and doesn't work as well.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connection Issues
The app frequently fails to connect to Vizio TVs and soundbars, causing frustration and rendering the app unusable for its primary function. Users report having to repeatedly delete and reinstall the app to regain connectivity.
Account Requirement
The mandatory account creation for using basic remote functions is seen as intrusive and unnecessary, leading to dissatisfaction among users who prefer privacy. Many users express frustration over having to provide personal information just to use the app.
Soundbar Control Failures
The app struggles to control Vizio soundbars effectively, with users unable to adjust settings or maintain connections, leading to a poor user experience. This issue is exacerbated by the lack of a physical remote for some soundbar models.
App Stability
Frequent crashes and freezes make the app unreliable, with users experiencing issues like the app not opening or getting stuck on the home screen. This instability undermines the app's utility as a remote control.
Privacy Concerns
Users are concerned about the amount of personal data required to use the app, including phone numbers and email addresses, which they feel is excessive for a remote control app. This has led to distrust and reluctance to use the app.
Update Issues
Recent updates have introduced new problems, such as mandatory sign-ins and loss of functionality, which have degraded the user experience. Users report that updates have made the app less reliable and more cumbersome to use.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be fantastic until a few days ago. Now, with the new pairing feature, every person in the household has to delete and download the app on their phone and attempt to re-pair multiple times. If one person pairs their device, another’s phone is un-paired, and the remote function of the app is no longer usable.
joemedicishere
Week of July 24th, 2025
Horrible app, it always fails to connect to the TV. It claims that it's not on the same WiFi network, even when it is. Overall, the app has never worked well and even after years of using it, it doesn’t seem to get fixed.
Ccelsiuss
Week of July 24th, 2025
The app was good before whatever update they just added. They're now asking you to make an account or sign in with Apple, Gmail, or Facebook. Signing in with Apple and Gmail gives an error code and creating an account forces you to give them your phone number and agree to SMS messages from them. Won't be using this anymore.
Jordan Dion
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be fantastic until a few days ago. Now, with the new pairing feature, every person in the household has to delete and download the app on their phone and attempt to re-pair multiple times. If one person pairs their device, another’s phone is un-paired, and the remote function of the app is no longer usable.
Candice Wu
App Store
Horrible app, it always fails to connect to the TV. It claims that it's not on the same WiFi network, even when it is. Overall, the app has never worked well and even after years of using it, it doesn’t seem to get fixed.
Kelly Williams
Google Play
The app was good before whatever update they just added. They're now asking you to make an account or sign in with Apple, Gmail, or Facebook. Signing in with Apple and Gmail gives an error code and creating an account forces you to give them your phone number and agree to SMS messages from them. Won't be using this anymore.
Koray Okumus
Google Play

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