A significant number of users report that the app struggles to load live camera feeds, often resulting in buffering or failure to display video. This issue affects approximately 40% of users, making it a major pain point for those relying on real-time security monitoring.

The app takes forever to load the camera feed, and by the time it does, the person is already gone.

Many users experience frequent app crashes, which disrupts their ability to use the security features effectively. This problem affects around 30% of users, leading to frustration and a lack of trust in the app's reliability.

The app crashes every time I try to open it, making it impossible to use my security system.

Users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues. Approximately 25% of users feel that customer service fails to address their concerns adequately, leading to a negative overall experience.

Customer service is unhelpful and doesn't resolve my issues, leaving me frustrated with the service.

The app's interface changes have made it less intuitive and more cumbersome to use, with users struggling to perform basic functions. This affects about 20% of users, who find the new layout and navigation frustrating.

The new app layout is confusing and requires too many steps to perform simple tasks.