Vivint

User Experience Report

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Vivint

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Vivint's key feedback

1

App Crashes

A significant number of users report that the Vivint app frequently crashes, making it difficult to access security features when needed. Approximately 40% of users seem to be affected by this issue, as they mention the app closing unexpectedly or not opening at all.

The app keeps crashing every time I open it, making it impossible to check my cameras.

2

Slow Performance

Many users experience slow performance with the app, particularly when trying to load live camera feeds or arm/disarm the system. This issue affects about 30% of users, who find the delay frustrating, especially in urgent situations.

The app is so slow that by the time it opens, the person at my door is already gone.

3

Camera Connectivity

Users frequently report issues with camera connectivity, where cameras go offline or fail to load live feeds. This problem affects around 25% of users, who express frustration over the unreliability of the security system.

My cameras are always offline, and I can't view live feeds when I need to.

4

Notification Delays

There are numerous complaints about delayed notifications, which undermine the effectiveness of the security system. Approximately 20% of users mention that alerts arrive too late to be useful.

Notifications are delayed, and I only find out about events long after they happen.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vivint
Vivint receives mixed feedback. Users appreciate its ease of use, reliability, and advanced features, but many report issues with app performance, camera quality, and customer service.

#2 RUNNER UP

SimpliSafe
SimpliSafe users express frustration with frequent app updates and connectivity issues, but some appreciate the system's ease of installation and basic functionality. However, many are dissatisfied with customer service and the lack of advanced features.

#3 Straggler

Ring
Ring faces significant criticism due to security breaches and app performance issues. Users report unauthorized access to their accounts and dissatisfaction with customer support, overshadowing the app's functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Vivint
#1 Users Choice
Vivint receives mixed feedback. Users appreciate its ease of use, reliability, and advanced features, but many report issues with app performance, camera quality, and customer service.
SimpliSafe
#2 Runner-up
SimpliSafe users express frustration with frequent app updates and connectivity issues, but some appreciate the system's ease of installation and basic functionality. However, many are dissatisfied with customer service and the lack of advanced features.
Ring
#3 Straggler
Ring faces significant criticism due to security breaches and app performance issues. Users report unauthorized access to their accounts and dissatisfaction with customer support, overshadowing the app's functionality.

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Nuggets

Major Highlights of the Week

Thermostat Issues
Users are experiencing problems with controlling their thermostats through the app, with some reporting that the app no longer allows independent control of multiple thermostats. This issue is causing significant inconvenience, especially for those who rely on the app for energy management.
I used to be able to control both of my thermostats independently, but now both modes are combined, making it a big mess.
App Crashes
The app frequently crashes or fails to load, rendering it unreliable for users who need to access their security systems remotely. This instability is a major concern for users who depend on the app for real-time security monitoring.
The app keeps crashing, and I can't even open it to check my cameras.
Delayed Notifications
There are significant delays in receiving notifications, which undermines the app's effectiveness as a security tool. Users report that by the time they receive alerts, the event has already passed, defeating the purpose of having a security system.
Notifications are delayed, and by the time I check, the person is long gone.
Camera Buffering
Users are frustrated with the app's inability to load live camera feeds promptly, often resulting in missed security events. This buffering issue is particularly problematic for those who need to respond quickly to security alerts.
The camera feed buffers so long that the person is gone by the time I can see the live view.
Customer Service Frustrations
Users express dissatisfaction with customer service, citing long wait times and unhelpful responses. This poor service experience exacerbates the frustration with the app's technical issues.
Customer service is terrible, and they just keep you on hold without resolving the issue.
Contractual Concerns
There are complaints about the difficulty of canceling services and the lack of transparency regarding contract terms. Users feel trapped in long-term contracts without adequate support or service quality.
It's nearly impossible to cancel the service, and I'm stuck in a contract I wasn't fully aware of.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Thermostat Issues
Users are experiencing problems with controlling their thermostats through the app, with some reporting that the app no longer allows independent control of multiple thermostats. This issue is causing significant inconvenience, especially for those who rely on the app for energy management.
App Crashes
The app frequently crashes or fails to load, rendering it unreliable for users who need to access their security systems remotely. This instability is a major concern for users who depend on the app for real-time security monitoring.
Delayed Notifications
There are significant delays in receiving notifications, which undermines the app's effectiveness as a security tool. Users report that by the time they receive alerts, the event has already passed, defeating the purpose of having a security system.
Camera Buffering
Users are frustrated with the app's inability to load live camera feeds promptly, often resulting in missed security events. This buffering issue is particularly problematic for those who need to respond quickly to security alerts.
Customer Service Frustrations
Users express dissatisfaction with customer service, citing long wait times and unhelpful responses. This poor service experience exacerbates the frustration with the app's technical issues.
Contractual Concerns
There are complaints about the difficulty of canceling services and the lack of transparency regarding contract terms. Users feel trapped in long-term contracts without adequate support or service quality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is consistently slow and often doesn't function properly, making it difficult to rely on for security. I've had to restart the hub multiple times just to get it working. Very frustrating experience.
Joey697
Week of July 24th, 2025
The app frequently logs me out and takes forever to load, which is stressful when trying to disarm the alarm quickly. Notifications are delayed, and the cameras often don't load, making the system unreliable.
kellyofkellies
Week of July 24th, 2025
The app crashes constantly and doesn't open when needed, which is a huge issue for a security system. I've had to uninstall and reinstall multiple times, and customer service hasn't been helpful.
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is consistently slow and often doesn't function properly, making it difficult to rely on for security. I've had to restart the hub multiple times just to get it working. Very frustrating experience.
Candice Wu
App Store
The app frequently logs me out and takes forever to load, which is stressful when trying to disarm the alarm quickly. Notifications are delayed, and the cameras often don't load, making the system unreliable.
Kelly Williams
Google Play
The app crashes constantly and doesn't open when needed, which is a huge issue for a security system. I've had to uninstall and reinstall multiple times, and customer service hasn't been helpful.
Koray Okumus
Google Play

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