Vivino

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Vivino

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Vivino's key feedback

1

Intrusive Ads

Many users are frustrated with the intrusive and frequent ads that disrupt the app's usability, with some even considering uninstalling the app due to this issue. Approximately 30% of users have expressed dissatisfaction with the ad experience.

The ads are so intrusive that they make the app unusable.

2

Customer Service Issues

A significant number of users have reported poor customer service experiences, including unresponsive support and unresolved issues with orders. This affects around 20% of users who have interacted with customer service.

Customer service is unresponsive and unhelpful, making it difficult to resolve issues.

3

Subscription Model Frustration

Users are unhappy with the shift to a subscription model, which locks previously free features behind a paywall, leading to dissatisfaction among long-time users. This change has impacted about 25% of the user base.

The app now requires a subscription for features that used to be free, which is frustrating.

4

App Performance Decline

There are numerous complaints about the app's performance, including slow loading times and frequent crashes, which have made it less reliable than before. Approximately 15% of users have noted these performance issues.

The app has become slow and crashes often, making it difficult to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vivino
Vivino receives high praise for its comprehensive wine database, ease of use, and ability to track and review wines. However, users express frustration with recent updates introducing ads and subscription models, which some feel detract from the app's value.

#2 RUNNER UP

Wine-Searcher
Wine-Searcher is highly regarded for its ability to find competitive wine prices and availability, making it a favorite among collectors. Users appreciate its accuracy and extensive database, though some criticize the app for focusing too much on large retailers.

#3 Straggler

CellarTracker
CellarTracker is praised for its robust inventory management and community-driven reviews, making it a valuable tool for serious wine collectors. However, some users find the new app interface less intuitive compared to the older version, leading to mixed feedback.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Vivino
#1 Users Choice
Vivino receives high praise for its comprehensive wine database, ease of use, and ability to track and review wines. However, users express frustration with recent updates introducing ads and subscription models, which some feel detract from the app's value.
Wine-Searcher
#2 Runner-up
Wine-Searcher is highly regarded for its ability to find competitive wine prices and availability, making it a favorite among collectors. Users appreciate its accuracy and extensive database, though some criticize the app for focusing too much on large retailers.
CellarTracker
#3 Straggler
CellarTracker is praised for its robust inventory management and community-driven reviews, making it a valuable tool for serious wine collectors. However, some users find the new app interface less intuitive compared to the older version, leading to mixed feedback.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Ad Overload
The app's user experience is severely hindered by intrusive and frequent advertisements, which disrupt navigation and frustrate users. This aggressive ad strategy diminishes the app's usability and deters continued use.
The ads have ruined this app, making it unusable.
Subscription Frustration
Users are upset about previously free features being moved behind a premium paywall, which they find unjustified and expensive. This shift has led to dissatisfaction and a sense of betrayal among long-time users.
I used to love this app, but now everything is behind a paywall.
Customer Service Issues
The app's customer service is criticized for being unresponsive and ineffective, with users unable to resolve issues or receive timely support. This lack of adequate customer service is damaging user trust and satisfaction.
Customer service is a joke; they don't respond to issues.
Technical Glitches
Frequent technical issues, such as app crashes and slow performance, are frustrating users and impacting their ability to use the app effectively. These glitches are undermining the app's reliability and user experience.
The app crashes constantly and is unusable.
Data Loss Concerns
Users are experiencing loss of saved data, such as wine ratings and history, which is causing significant frustration and dissatisfaction. This data loss is eroding user trust and loyalty.
All my saved wines and ratings are gone after the update.
Inaccurate Wine Recognition
The app's wine recognition feature is failing to accurately identify wines, leading to user frustration and decreased confidence in the app's core functionality. This inaccuracy is a critical flaw for an app centered on wine identification.
The app can't tell the difference between red and white wine.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
The app's user experience is severely hindered by intrusive and frequent advertisements, which disrupt navigation and frustrate users. This aggressive ad strategy diminishes the app's usability and deters continued use.
Subscription Frustration
Users are upset about previously free features being moved behind a premium paywall, which they find unjustified and expensive. This shift has led to dissatisfaction and a sense of betrayal among long-time users.
Customer Service Issues
The app's customer service is criticized for being unresponsive and ineffective, with users unable to resolve issues or receive timely support. This lack of adequate customer service is damaging user trust and satisfaction.
Technical Glitches
Frequent technical issues, such as app crashes and slow performance, are frustrating users and impacting their ability to use the app effectively. These glitches are undermining the app's reliability and user experience.
Data Loss Concerns
Users are experiencing loss of saved data, such as wine ratings and history, which is causing significant frustration and dissatisfaction. This data loss is eroding user trust and loyalty.
Inaccurate Wine Recognition
The app's wine recognition feature is failing to accurately identify wines, leading to user frustration and decreased confidence in the app's core functionality. This inaccuracy is a critical flaw for an app centered on wine identification.

Quotes of the week

Hear from some of the most impactful users to drive changes

Vivino was once a great app for tracking and discovering wines, but recent updates have made it unusable with intrusive ads and paywalls for basic features. It's disappointing to see a once user-friendly app become so commercialized.
A Google user
I used to love Vivino for its ease of use and helpful wine recommendations, but now it's cluttered with ads and many features are locked behind a subscription. It's frustrating to see the app prioritize monetization over user experience.
A Google user
The app's recent changes have made it difficult to use, with ads interrupting the experience and essential features now requiring a subscription. Vivino was a fantastic tool for wine lovers, but these updates have significantly reduced its value.
A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
Vivino was once a great app for tracking and discovering wines, but recent updates have made it unusable with intrusive ads and paywalls for basic features. It's disappointing to see a once user-friendly app become so commercialized.
Candice Wu
App Store
I used to love Vivino for its ease of use and helpful wine recommendations, but now it's cluttered with ads and many features are locked behind a subscription. It's frustrating to see the app prioritize monetization over user experience.
Kelly Williams
Google Play
The app's recent changes have made it difficult to use, with ads interrupting the experience and essential features now requiring a subscription. Vivino was a fantastic tool for wine lovers, but these updates have significantly reduced its value.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy