Vivino

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Vivino's key feedback

Intrusive Ads

Many users are frustrated with the intrusive and frequent ads that disrupt the app experience, making it difficult to use. Approximately 30% of users have expressed dissatisfaction with the ad implementation, which has led to a decline in user satisfaction and app usability.

The ads overwhelm the app to make it unusable.

Data Loss

Users have reported losing their wine ratings and cellar data, which is a significant issue for those who have been using the app for years. This problem affects about 15% of users, leading to frustration and distrust in the app's reliability.

All my data has disappeared 😒. I'm going to uninstall it.

Subscription Model Issues

The shift to a subscription model has alienated many long-time users who are unhappy with previously free features now being locked behind a paywall. This change has affected around 25% of users, who feel the subscription cost is unjustified for the app's offerings.

Used to be a great app, but now it's a ad ridden mess that is constantly trying to get you to buy something or subscribe.

Poor Customer Service

Users have expressed dissatisfaction with the customer service, citing unresponsiveness and inadequate support for resolving issues. Approximately 10% of users have reported negative experiences with customer service, impacting their overall satisfaction with the app.

Terrible customer service. I subscribed to Vivino Premium and tried to cancel it the same day, unsuccessfully.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Vivino

Vivino is highly praised for its comprehensive wine database, user-friendly interface, and ability to track and recommend wines based on personal preferences. However, some users report issues with the app's scanner and customer service, and there are complaints about the push towards premium subscriptions.

#2 RUNNER UP

Wine-Searcher

Wine-Searcher is appreciated for its extensive wine price comparisons and availability information, making it a valuable tool for wine collectors and enthusiasts. Users find it reliable for finding the best prices, though some criticize the app for its premium features being behind a paywall.

#3 Straggler

CellarTracker

CellarTracker is valued for its robust wine inventory management and community reviews, making it a favorite among serious wine collectors. While the app is praised for its functionality, some users find the new updates less intuitive and miss features from the older version.

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Nuggets

Major Highlights of the Week

Data Loss

Users are experiencing significant data loss, including cellar and rating history, which undermines the app's reliability as a personal wine journal. This issue is critical as it affects long-term user engagement and trust in the app's data management capabilities.

I loved this app, but now my cellar and 10 years of data are gone.

Intrusive Ads

The app's user experience is severely hindered by intrusive and frequent ads, which disrupt navigation and diminish the app's utility. This aggressive ad strategy risks alienating users and reducing the app's perceived value.

The ads have ruined this app, making it unusable.

Subscription Model Issues

The transition to a subscription model has frustrated users, especially those who previously enjoyed free features now locked behind a paywall. This shift could lead to user attrition if not balanced with clear value propositions.

I used to love this app, but now everything is behind a paywall.

Customer Service Failures

Users report inadequate customer service, with unresolved issues and poor communication, which damages the brand's reputation and customer loyalty. Effective support is crucial for maintaining user satisfaction and trust.

Vivino's customer service is non-existent and unhelpful.

Scanning Inaccuracy

The app's wine label scanning feature, once a key differentiator, is now unreliable, leading to user frustration and decreased app utility. Improving this feature is essential to maintain its competitive edge.

The app can't even correctly identify a wine label anymore.

Privacy Concerns

Users are concerned about data privacy, particularly regarding unsolicited emails and data collection practices. Addressing these concerns is vital to ensure compliance and maintain user trust.

They keep sending me emails despite unsubscribing multiple times.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Data Loss

Intrusive Ads

Subscription Model Issues

Customer Service Failures

Scanning Inaccuracy

Privacy Concerns

Users are concerned about data privacy, particularly regarding unsolicited emails and data collection practices. Addressing these concerns is vital to ensure compliance and maintain user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great, but I would love to have an option to group reviews by language (at least the most predominant).

Marco Villavisencio

I used to love this app. Lately though, it freezes when I try to add a personal note. This happened both before and after the new update. This is a bug that needs to be fixed!

Cookers96

I used to rate Vivino with 5 stars. But now the price of the wines are not available. I thought it was a glitch and updated the app but still not able to see the wine prices. Not only for certain wines but for none.

Soyyodebby

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great, but I would love to have an option to group reviews by language (at least the most predominant).

Candice Wu

App Store

I used to love this app. Lately though, it freezes when I try to add a personal note. This happened both before and after the new update. This is a bug that needs to be fixed!

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Vivino

Top Insights This Week

Intrusive Ads

Data Loss

Subscription Model Issues

Poor Customer Service

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts