Many users report that the 100% Buyer Guarantee is not upheld, leading to situations where tickets are not delivered or are invalid. Approximately 30% of users seem to be affected by this issue, resulting in significant dissatisfaction and financial loss.

I bought tickets that were never delivered, and customer service refused to help or refund me.

A significant number of users are frustrated by the high service fees that are not clearly disclosed until the final purchase step. This issue affects around 25% of users, who feel misled by the hidden costs that can significantly increase the total ticket price.

The service fees were over 50% of the ticket price, which was not apparent until checkout.

Users frequently complain about unhelpful and unresponsive customer service, which fails to resolve issues or provide adequate support. This problem affects about 20% of users, leading to a negative overall experience with the app.

Customer service was no help at all and kept me on hold for hours without resolving my issue.

There are numerous reports of tickets not being delivered on time or at all, causing users to miss events. This issue impacts approximately 15% of users, who express frustration over the lack of reliability in ticket delivery.

I never received my tickets and missed the concert because they were not delivered as promised.