Virgin Money Credit Card

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Virgin Money Credit Card

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Virgin Money Credit Card's key feedback

1

App Crashes Post-Update

A significant number of users, approximately 80%, report that the app crashes immediately after the latest update, preventing them from accessing their accounts. This issue has left many users unable to manage their credit card accounts, leading to frustration and potential financial management issues.

Since the last update, the app crashes immediately upon opening, leaving me unable to access my account.

2

Single Device Limitation

Around 15% of users are frustrated with the app's restriction to a single device, which limits flexibility and access. This limitation is particularly problematic for users who switch devices or need to access their accounts from multiple platforms.

The app's restriction to one device is inconvenient, especially when I need to switch between my phone and tablet.

3

Payment Approval Issues

Approximately 10% of users experience difficulties with the payment approval process within the app. Notifications for transaction approvals often fail to appear, forcing users to resort to less convenient methods like SMS, which disrupts the payment process.

The app fails to show transaction approvals, forcing me to use SMS for payment verification.

4

Inadequate Customer Support

About 5% of users express dissatisfaction with the customer support provided, citing long wait times and unhelpful responses. This lack of effective support exacerbates the frustration caused by technical issues within the app.

Customer support is unhelpful and slow, making it difficult to resolve app issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Chase Mobile
Chase Mobile is praised for its ease of use, excellent customer service, and rewarding features like cashback and high interest rates. However, some users face issues with account access and ID verification, and there are concerns about the lack of joint accounts and web access.

#2 RUNNER UP

American Express App
American Express App is highly regarded for its user-friendly interface and comprehensive features, making it easy to manage accounts and track spending. Users appreciate the seamless integration with other financial services and the app's reliability.

#3 Straggler

Virgin Money Credit Card
Virgin Money Credit Card app receives mixed feedback, with users criticizing its frequent technical issues, slow performance, and lack of integration with other Virgin Money services. While some find it easy to use, many are frustrated by the app's unreliability and the inconvenience of managing accounts separately.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Chase Mobile
#1 Users Choice
Chase Mobile is praised for its ease of use, excellent customer service, and rewarding features like cashback and high interest rates. However, some users face issues with account access and ID verification, and there are concerns about the lack of joint accounts and web access.
American Express App
#2 Runner-up
American Express App is highly regarded for its user-friendly interface and comprehensive features, making it easy to manage accounts and track spending. Users appreciate the seamless integration with other financial services and the app's reliability.
Virgin Money Credit Card
#3 Straggler
Virgin Money Credit Card app receives mixed feedback, with users criticizing its frequent technical issues, slow performance, and lack of integration with other Virgin Money services. While some find it easy to use, many are frustrated by the app's unreliability and the inconvenience of managing accounts separately.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes upon opening, preventing users from accessing their accounts and managing their credit cards. This issue persists despite attempts to reinstall the app or update the device's software.
The app just crashes when opening, even with the latest iOS and all apps closed.
Single Device Limitation
Users are frustrated with the app's restriction to a single device, which limits flexibility and access. This limitation is particularly problematic when the app fails, leaving users without any alternative access to their accounts.
Still using the security issues as a reason for not allowing the app on more than one device.
No Web Access
The lack of a web-based alternative for account management is a significant pain point, especially when the app is non-functional. Users are left without any means to manage their accounts or make payments.
Can't even access on a normal web page.
Payment Approval Issues
The app fails to facilitate payment approvals, forcing users to rely on less convenient methods like SMS. This issue disrupts the payment process and increases user frustration.
Can't approve any payments in the app; it just goes to the main summary screen.
Security Standards Error
Users are unable to access the app due to errors indicating their device does not meet security standards, despite having compatible and updated devices. This error effectively locks users out of their accounts.
App says my phone doesn't meet security standards, but it worked fine before.
App Icon Visibility
The app icon is not visible on some devices, forcing users to access it through the app store each time. This issue complicates access and diminishes user experience.
App doesn't appear in the list of apps; I have to go to Google Play Store every time.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes upon opening, preventing users from accessing their accounts and managing their credit cards. This issue persists despite attempts to reinstall the app or update the device's software.
Single Device Limitation
Users are frustrated with the app's restriction to a single device, which limits flexibility and access. This limitation is particularly problematic when the app fails, leaving users without any alternative access to their accounts.
No Web Access
The lack of a web-based alternative for account management is a significant pain point, especially when the app is non-functional. Users are left without any means to manage their accounts or make payments.
Payment Approval Issues
The app fails to facilitate payment approvals, forcing users to rely on less convenient methods like SMS. This issue disrupts the payment process and increases user frustration.
Security Standards Error
Users are unable to access the app due to errors indicating their device does not meet security standards, despite having compatible and updated devices. This error effectively locks users out of their accounts.
App Icon Visibility
The app icon is not visible on some devices, forcing users to access it through the app store each time. This issue complicates access and diminishes user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the last update, the app won't open, and I'm unable to access my account. The decision to make the app the only way to manage accounts is increasingly frustrating.
duffer73
The app update has caused it to crash on iOS devices, leaving me unable to access my credit card account. It's frustrating that there's no web access or live chat support outside the app.
ThomGrove
The app is very slow to load and often crashes, making it difficult to manage my account. The lack of a web version for backup is a major inconvenience.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Since the last update, the app won't open, and I'm unable to access my account. The decision to make the app the only way to manage accounts is increasingly frustrating.
Candice Wu
App Store
The app update has caused it to crash on iOS devices, leaving me unable to access my credit card account. It's frustrating that there's no web access or live chat support outside the app.
Kelly Williams
Google Play
The app is very slow to load and often crashes, making it difficult to manage my account. The lack of a web version for backup is a major inconvenience.
Koray Okumus
Google Play

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