Cal AI - Calorie Tracker

User Experience Report

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Cal AI - Calorie Tracker

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Cal AI - Calorie Tracker's key feedback

1

Subscription Issues

Many users are frustrated with unexpected charges and difficulties in canceling subscriptions, affecting approximately 20% of users. This issue is compounded by the app's lack of clear instructions on how to unsubscribe, leading to negative experiences.

I was charged for a year-long subscription even though I canceled during the trial period.

2

Inaccurate AI Scanning

Users report that the AI scanning feature often provides inaccurate nutritional information, affecting around 15% of users. This inaccuracy undermines the app's primary function and leads to dissatisfaction.

The app misidentified my food and gave incorrect calorie counts.

3

Limited Free Features

A significant number of users are disappointed to find that the app requires payment for essential features, affecting about 25% of users. This is misleading as the app is initially presented as free.

I thought the app was free, but I can't use the main features without paying.

4

Customer Support Problems

Users frequently encounter unhelpful customer support, with approximately 10% of users expressing frustration over unresolved issues and lack of direct support channels.

Customer service was unhelpful when I had login issues and couldn't use the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

MyFitnessPal
MyFitnessPal is highly praised for its extensive food database, ease of use, and integration with fitness devices. Users appreciate its comprehensive tracking features, although some express frustration over the recent paywall for barcode scanning and increased ads.

#2 RUNNER UP

Lose It!
Lose It! receives positive feedback for its user-friendly interface and effective weight loss tracking. However, users are disappointed with the shift of features to the premium version and the introduction of ads, which detracts from the overall experience.

#3 Straggler

Cal AI - Calorie Tracker
Cal AI receives mixed feedback, with users appreciating its AI-driven features but criticizing its accuracy and the need for a subscription to access essential features. Many users are frustrated with the app's subscription model and customer service issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MyFitnessPal
#1 Users Choice
MyFitnessPal is highly praised for its extensive food database, ease of use, and integration with fitness devices. Users appreciate its comprehensive tracking features, although some express frustration over the recent paywall for barcode scanning and increased ads.
Lose It!
#2 Runner-up
Lose It! receives positive feedback for its user-friendly interface and effective weight loss tracking. However, users are disappointed with the shift of features to the premium version and the introduction of ads, which detracts from the overall experience.
Cal AI - Calorie Tracker
#3 Straggler
Cal AI receives mixed feedback, with users appreciating its AI-driven features but criticizing its accuracy and the need for a subscription to access essential features. Many users are frustrated with the app's subscription model and customer service issues.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with unexpected charges after the trial period, as the app does not clearly communicate the subscription model upfront. This leads to dissatisfaction and a perception of deceptive practices.
I was charged for a year-long subscription even though it said there was a free trial and I cancelled and deleted my account.
Inaccurate AI Results
The AI's food recognition and calorie estimation are often inaccurate, leading to user frustration and mistrust in the app's core functionality. This undermines the app's value proposition of providing quick and reliable nutritional information.
The app told me a cheeseburger was only 330 calories, which is highly unlikely.
Manual Input Hassles
Users find the manual input process cumbersome, especially when the app fails to recognize foods correctly, requiring them to make frequent adjustments. This detracts from the app's promise of convenience and ease of use.
Lack of Customization
The app lacks flexibility in customizing serving sizes and nutritional goals, which frustrates users who need precise tracking for their dietary needs. This limitation makes the app less appealing compared to competitors offering more customization.
I can't set a specific weight for my food that I scan; it's only in 1x, 1.5x, 2x amounts.
Poor Customer Support
Users experience inadequate customer support, with issues like unresolved technical problems and unhelpful responses, leading to dissatisfaction and negative perceptions of the brand.
I reached out to their support but they were extremely unhelpful and kept telling me to reset the app.
Data Privacy Concerns
The app's requirement for extensive personal data during setup raises privacy concerns among users, who feel uncomfortable sharing sensitive information without clear justification.
I just want to track calories, not give all my information to some shady startup.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with unexpected charges after the trial period, as the app does not clearly communicate the subscription model upfront. This leads to dissatisfaction and a perception of deceptive practices.
Inaccurate AI Results
The AI's food recognition and calorie estimation are often inaccurate, leading to user frustration and mistrust in the app's core functionality. This undermines the app's value proposition of providing quick and reliable nutritional information.
Manual Input Hassles
Users find the manual input process cumbersome, especially when the app fails to recognize foods correctly, requiring them to make frequent adjustments. This detracts from the app's promise of convenience and ease of use.
Lack of Customization
The app lacks flexibility in customizing serving sizes and nutritional goals, which frustrates users who need precise tracking for their dietary needs. This limitation makes the app less appealing compared to competitors offering more customization.
Poor Customer Support
Users experience inadequate customer support, with issues like unresolved technical problems and unhelpful responses, leading to dissatisfaction and negative perceptions of the brand.
Data Privacy Concerns
The app's requirement for extensive personal data during setup raises privacy concerns among users, who feel uncomfortable sharing sensitive information without clear justification.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very good except for some key aspects they need to fix ASAP. When creating and adding foods, the serving size should be modular like with MyFitnessPal. Also, you should not be able to add a food to the app/database without a unit of mass or volume to back the 'serving' amount. Very frustrating to try and look up a food on the database and have the nutrition information be for a 'serving'.
Lorenzmb
Week of May 15th, 2025
I like the easy function of the app but giving 2 stars because it’s not accurate. When trying to create my own foods, it will not let me add a decimal point. Have to either round up or down. Example: Protein of item is 36.7 grams, and it will only let me enter either 36 or 37. Please fix this.
Jaylehmann1
Week of May 15th, 2025
The app certainly helps with keeping focus on your calories. The ability to take a picture and then adjust it makes it take less manual entry than other apps. However, too much manual manipulation is still needed. The 'Create a meal' function does not work well, and using the picture function is not perfect, making adjustments need to be easier.
Gman2000osu
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very good except for some key aspects they need to fix ASAP. When creating and adding foods, the serving size should be modular like with MyFitnessPal. Also, you should not be able to add a food to the app/database without a unit of mass or volume to back the 'serving' amount. Very frustrating to try and look up a food on the database and have the nutrition information be for a 'serving'.
Candice Wu
App Store
I like the easy function of the app but giving 2 stars because it’s not accurate. When trying to create my own foods, it will not let me add a decimal point. Have to either round up or down. Example: Protein of item is 36.7 grams, and it will only let me enter either 36 or 37. Please fix this.
Kelly Williams
Google Play
The app certainly helps with keeping focus on your calories. The ability to take a picture and then adjust it makes it take less manual entry than other apps. However, too much manual manipulation is still needed. The 'Create a meal' function does not work well, and using the picture function is not perfect, making adjustments need to be easier.
Koray Okumus
Google Play

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