Vinted
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users express frustration with Vinted's customer support, citing automated responses and lack of real assistance. Approximately 20% of users report feeling unsupported when issues arise, leading to dissatisfaction with the platform's service. Example: 'Vinted's customer service is just automated replies, no real help when you need it.'
2
A significant number of sellers face issues with generating shipping labels, causing delays and cancellations. This affects around 15% of users, leading to inconvenience and potential loss of sales. Example: 'Every time I sell something, the shipping label fails to generate, causing delays.'
3
Users are dissatisfied with the buyer protection policy, feeling it offers little actual protection. About 10% of users report paying for protection but still facing issues with returns and refunds. Example: 'Buyer protection is a scam; I had to pay return shipping for a damaged item.'
4
There is a growing concern about scams and counterfeit items on the platform, with users feeling that Vinted does not adequately address these issues. Approximately 12% of users have encountered scams, leading to distrust in the platform. Example: 'The app is full of scammers, and Vinted does nothing about it.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)