A significant number of users, approximately 30%, report that the search functionality within the Vimeo app is broken or ineffective, making it difficult to find videos or creators. This issue severely impacts the user experience, as users are unable to discover new content or even access their own videos efficiently.

The search function doesn't work at all, making the app useless.

Around 20% of users express frustration with unexpected charges and difficulties in managing subscriptions. Many users report being charged for subscriptions they did not intend to renew, and they find it challenging to cancel or modify their plans due to poor customer support.

I was charged $255 before the end of the trial period and can't get a refund.

Approximately 25% of users experience problems with video playback, including videos not loading, freezing, or failing to play altogether. These issues are particularly frustrating for users who rely on Vimeo for professional purposes.

Every time I watch a video on Vimeo, it freezes, and I have to use another app.

About 15% of users report dissatisfaction with Vimeo's customer support, citing slow response times and unhelpful interactions. Users feel that their issues are not being addressed adequately, leading to a negative perception of the platform.

I emailed Vimeo about a billing issue, but responses were slow and unhelpful.