VeSync

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of VeSync's key feedback

Connectivity Issues

Many users report problems with the app not connecting to their devices, particularly after updates. Approximately 15% of users seem to be affected by this issue, which renders their smart devices unusable until resolved.

Since the update, it won’t allow me to connect to my devices.

Intrusive Ads

A significant number of users are frustrated by the presence of ads within the app, which they find intrusive and disruptive to the user experience. This issue affects about 10% of users, who feel that ads should not be present in a paid product.

You get bombarded with ads before you can access your actual working device.

Data Sync Problems

Users have reported issues with data not syncing properly between the app and their devices, particularly with weight and health data. This affects around 8% of users, who find it challenging to track their progress accurately.

Data from my scale doesn't sync.

Difficult Setup

Some users find the initial setup process of the app and devices to be confusing and cumbersome, especially when it comes to connecting to Wi-Fi or Bluetooth. Approximately 7% of users express frustration with the setup process.

Very difficult to use. Has to pair and sync every single use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

VeSync

VeSync receives mixed feedback, with users praising its ease of use, functionality, and integration with devices like air purifiers and scales. However, some users report issues with connectivity, app updates causing problems, and unwanted notifications.

#2 RUNNER UP

Apple HomeKit

Apple HomeKit is generally well-received for its ease of use and innovative features, such as AR integration. Users appreciate the seamless integration with Siri and the ability to control devices easily, though some experience occasional app crashes and connectivity issues.

#3 Straggler

Google Home

Google Home faces significant criticism, with users frustrated by connectivity issues, poor app design, and frequent disconnections. Many users express dissatisfaction with the transition from the Nest app, citing a decline in functionality and increased subscription costs.

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Nuggets

Major Highlights of the Week

Device Connectivity Issues

Users experience frequent disconnections between the app and their devices, leading to frustration and rendering smart features useless. This issue is particularly prevalent after updates or power outages, causing users to repeatedly set up their devices.

My air purifier keeps disconnecting from the app, requiring me to unplug and set it up again every time.

Intrusive Ads

The presence of ads within the app is a significant annoyance, especially since users have already paid for the devices. Ads often interfere with app functionality, making it difficult to access device controls.

The app is filled with ads that make it hard to use my devices, and I can't disable them without turning off all notifications.

Update Regression

Recent updates have introduced regressions, such as the removal of useful features and increased difficulty in performing tasks like adding meals. These changes have led to a decline in user satisfaction.

The latest update removed the 'add more' button, making it cumbersome to add multiple items to a meal.

Data Sync Failures

There are persistent issues with data synchronization between the app and other platforms like Fitbit and Health Connect, which undermines the app's utility for health tracking.

The app fails to sync my weight data with Fitbit, making it hard to track my progress.

Account and Login Frustrations

Users face difficulties with account creation and login processes, including issues with email verification and frequent logouts, which disrupt the user experience.

I can't log in because the app doesn't send the email verification code, making my purchase useless.

Limited Food Database

The app's food database is limited and often inaccurate, forcing users to manually enter nutritional information, which diminishes the app's convenience for meal tracking.

The food database is poor, with many incomplete entries, requiring me to manually input data.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Device Connectivity Issues

Intrusive Ads

Update Regression

Data Sync Failures

There are persistent issues with data synchronization between the app and other platforms like Fitbit and Health Connect, which undermines the app's utility for health tracking.

Account and Login Frustrations

Users face difficulties with account creation and login processes, including issues with email verification and frequent logouts, which disrupt the user experience.

Limited Food Database

The app's food database is limited and often inaccurate, forcing users to manually enter nutritional information, which diminishes the app's convenience for meal tracking.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app update has caused my phone to lose connection to the scales and I cannot reconnect it. I think it is saying that it is incompatible, but the error message is truncated. Tried rebooting phone, no luck.

A Google user

Week of July 24th, 2025

Since the update, it won’t allow me to connect to my devices.

Lil_Mijo8

Week of July 24th, 2025

I have to manually input Barcodes for every item. The app never works smoothly. Very strong concept and idea with hit or miss functionality.

Un iOS Jugador

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Since the update, it won’t allow me to connect to my devices.

Kelly Williams

Google Play

I have to manually input Barcodes for every item. The app never works smoothly. Very strong concept and idea with hit or miss functionality.

Koray Okumus

Google Play

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User Experience Report

Report Date

VeSync

Top Insights This Week

Connectivity Issues

Intrusive Ads

Data Sync Problems

Difficult Setup

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts