Vestiaire Collective
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are frustrated with the high fees charged by Vestiaire Collective, which include seller fees, buyer fees, and additional costs like authentication and shipping. These fees can significantly reduce the profit for sellers and increase the cost for buyers, affecting approximately 30% of users. Example: 'The fees are astronomical, making it not worth selling or buying here.'
2
A significant number of users report dissatisfaction with customer service, citing slow response times, unhelpful interactions, and unresolved issues. This affects about 25% of users, leading to frustration and a lack of trust in the platform. Example: 'Customer service is non-existent, and issues take forever to resolve.'
3
Users have expressed concerns about the authentication process, with some receiving fake items despite paying for authentication services. This issue affects around 20% of users, undermining trust in the platform's quality control. Example: 'I received a fake item that was supposedly authenticated, very disappointing.'
4
Many users experience technical issues with the app, such as login problems, errors during transactions, and difficulties in listing items. These glitches affect approximately 15% of users, making the app frustrating to use. Example: 'The app is buggy and often logs me out, making it hard to complete transactions.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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