Veo

User Experience Report

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Veo

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Veo's key feedback

1

Unlocking Issues

Many users report difficulties with unlocking scooters and bikes, with the app failing to scan QR codes or recognize IDs. This issue affects approximately 20% of users, leaving them stranded and frustrated. Example: 'I tried to scan a scooter to unlock it, but it never worked, leaving me stranded.'

I tried to scan a scooter to unlock it, but it never worked, leaving me stranded.

2

Unexpected Charges

Users frequently experience unexpected charges, such as being billed for rides they couldn't take or for parking in designated zones. This problem affects around 15% of users, leading to dissatisfaction and distrust. Example: 'I was charged for parking in a designated zone, even though I followed all the rules.'

I was charged for parking in a designated zone, even though I followed all the rules.

3

Battery and Maintenance Issues

A significant number of users encounter scooters and bikes with low or dead batteries, or vehicles that require maintenance. This affects about 25% of users, causing inconvenience and unreliable service. Example: 'Every scooter I got on needed to be charged, making it impossible to use.'

Every scooter I got on needed to be charged, making it impossible to use.

4

App Functionality Problems

The app is reported to be glitchy, with issues such as failing to load, crashing, or not displaying accurate information. Approximately 10% of users are affected, leading to a poor user experience. Example: 'The app constantly crashes and won't let me log in, making it unusable.'

The app constantly crashes and won't let me log in, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lime
Lime receives mixed feedback with users praising its convenience and reliability, especially in urban areas. However, some users express frustration over pricing and technical issues, such as app glitches and unexpected charges.

#2 RUNNER UP

Veo
Veo is appreciated for its fun and convenient rides, but users frequently report app malfunctions, issues with ending rides, and unexpected charges. While some enjoy the service, others find the customer support lacking and the pricing model frustrating.

#3 Straggler

Bird
Bird is favored for its enjoyable ride experience and ease of use, but many users complain about app reliability and unexpected charges. The service is often criticized for its pricing and technical issues, leading to dissatisfaction among some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Lime
#1 Users Choice
Lime receives mixed feedback with users praising its convenience and reliability, especially in urban areas. However, some users express frustration over pricing and technical issues, such as app glitches and unexpected charges.
Veo
#2 Runner-up
Veo is appreciated for its fun and convenient rides, but users frequently report app malfunctions, issues with ending rides, and unexpected charges. While some enjoy the service, others find the customer support lacking and the pricing model frustrating.
Bird
#3 Straggler
Bird is favored for its enjoyable ride experience and ease of use, but many users complain about app reliability and unexpected charges. The service is often criticized for its pricing and technical issues, leading to dissatisfaction among some users.

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Nuggets

Major Highlights of the Week

App Malfunctions
The app frequently fails to scan QR codes, verify phone numbers, or process payments, leaving users unable to unlock or end rides. This results in users being stranded and charged for services they cannot use.
I tried to unlock a scooter, but the app wouldn't scan the QR code, leaving me stranded and charged.
Unexpected Charges
Users experience unexpected charges due to issues like rides not ending properly, being charged for non-functional vehicles, or mandatory deposits that are not refunded. This leads to frustration and a perception of being scammed.
I was charged $40 for a ride that wouldn't end, and my deposit wasn't refunded.
Battery Issues
Vehicles often show incorrect battery levels, leading to rides abruptly ending or vehicles being unusable shortly after starting. This creates a significant inconvenience and disrupts users' travel plans.
The bike showed 100% battery but died after a few blocks, leaving me stranded.
Customer Support Problems
Customer support is often unresponsive or unhelpful, failing to resolve issues or provide refunds for faulty rides. This lack of support exacerbates user dissatisfaction and trust issues.
I contacted support for a refund on a faulty ride, but they never responded.
Geofencing Limitations
The app's geofencing often restricts where users can ride or park, leading to rides being cut off unexpectedly and users being charged while searching for legal parking spots. This limits the service's usability and convenience.
My ride stopped in the middle of the street due to a no-ride zone, and I was charged while finding a parking spot.
Pricing Confusion
Users are confused by the pricing structure, including high per-minute rates and unclear subscription benefits. This confusion leads to dissatisfaction with the perceived value of the service.
I was charged $10 for a short ride, and the subscription didn't provide the expected free rides.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Malfunctions
The app frequently fails to scan QR codes, verify phone numbers, or process payments, leaving users unable to unlock or end rides. This results in users being stranded and charged for services they cannot use.
Unexpected Charges
Users experience unexpected charges due to issues like rides not ending properly, being charged for non-functional vehicles, or mandatory deposits that are not refunded. This leads to frustration and a perception of being scammed.
Battery Issues
Vehicles often show incorrect battery levels, leading to rides abruptly ending or vehicles being unusable shortly after starting. This creates a significant inconvenience and disrupts users' travel plans.
Customer Support Problems
Customer support is often unresponsive or unhelpful, failing to resolve issues or provide refunds for faulty rides. This lack of support exacerbates user dissatisfaction and trust issues.
Geofencing Limitations
The app's geofencing often restricts where users can ride or park, leading to rides being cut off unexpectedly and users being charged while searching for legal parking spots. This limits the service's usability and convenience.
Pricing Confusion
Users are confused by the pricing structure, including high per-minute rates and unclear subscription benefits. This confusion leads to dissatisfaction with the perceived value of the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I had a terrible experience with Veo scooters. Almost every time I tried to scan a scooter to unlock it, it never worked — frustrating and a huge waste of time. The handles are always sticky and dirty, which makes riding uncomfortable and unhygienic. To make matters worse, I was charged for parking in a designated parking zone, even though I didn't leave the scooter unattended or violate any rules. Overall, very disappointed and would not recommend this service.
AmerInca
Week of July 22nd, 2025
While at UT Arlington I used these scooters a lot to get across campus quickly and to downtown Arlington. They were a fun experience and the price to use them was great and very just. Am sad they won’t be continuing in Arlington. There were some hiccups I experienced such as lag on the app. It should also be made easier to view the 'no ride zone' map while already on a ride.
allie13156742
Week of July 22nd, 2025
I wanted to use a scooter while visiting my brother to go down a long road but the app requires you deposit at least $10. So I walked away and didn’t use it because I’ll only use maybe $2 for the ride and then my leftover deposit will sit there forever. So dumb. We should be able to deposit any amount or pay for a single ride amount. So angry no common sense developers/owners. Lost a potential customer.
Jstromz
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I had a terrible experience with Veo scooters. Almost every time I tried to scan a scooter to unlock it, it never worked — frustrating and a huge waste of time. The handles are always sticky and dirty, which makes riding uncomfortable and unhygienic. To make matters worse, I was charged for parking in a designated parking zone, even though I didn't leave the scooter unattended or violate any rules. Overall, very disappointed and would not recommend this service.
Candice Wu
App Store
While at UT Arlington I used these scooters a lot to get across campus quickly and to downtown Arlington. They were a fun experience and the price to use them was great and very just. Am sad they won’t be continuing in Arlington. There were some hiccups I experienced such as lag on the app. It should also be made easier to view the 'no ride zone' map while already on a ride.
Kelly Williams
Google Play
I wanted to use a scooter while visiting my brother to go down a long road but the app requires you deposit at least $10. So I walked away and didn’t use it because I’ll only use maybe $2 for the ride and then my leftover deposit will sit there forever. So dumb. We should be able to deposit any amount or pay for a single ride amount. So angry no common sense developers/owners. Lost a potential customer.
Koray Okumus
Google Play

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