Venmo

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Venmo

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Venmo's key feedback

1

Customer Service Issues

Many users express frustration with Venmo's customer service, citing difficulties in reaching a human representative and reliance on ineffective automated systems. Approximately 30% of users report issues with customer support, leading to unresolved problems and dissatisfaction.

I can't get a real person on the phone, and the AI chat is worthless.

2

Account Freezing

A significant number of users experience unexpected account freezes, often without clear explanations or resolutions, affecting their ability to access funds. This issue impacts around 25% of users, causing inconvenience and financial stress.

My account was frozen for no reason, and I can't get my money.

3

Security Concerns

Users report issues with fraudulent activities and inadequate security measures, leading to unauthorized transactions and difficulties in resolving these issues. Approximately 20% of users are affected by security-related problems.

I was scammed, and Venmo wouldn't return my funds.

4

Payment Processing Errors

Many users face problems with payment processing, including errors in sending or receiving money and delays in fund transfers. This affects about 15% of users, leading to frustration and financial inconvenience.

I can't transfer money to my bank, and there's no way to contact Venmo.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Venmo
Venmo receives mixed feedback, with users praising its ease of use, convenience, and efficient transactions. However, many users express frustration over account freezes, poor customer service, and issues with money transfers.

#2 RUNNER UP

Cash App
Cash App is appreciated for its smooth transactions and ease of use, with users enjoying features like customizable cards and quick transfers. However, some users report issues with account security, customer service, and unexplained account closures.

#3 Straggler

PayPal
PayPal is valued for its wide acceptance and features like buyer protection, but users frequently criticize its customer service, account holds, and fees. Many users express dissatisfaction with the app's reliability and support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Venmo
#1 Users Choice
Venmo receives mixed feedback, with users praising its ease of use, convenience, and efficient transactions. However, many users express frustration over account freezes, poor customer service, and issues with money transfers.
Cash App
#2 Runner-up
Cash App is appreciated for its smooth transactions and ease of use, with users enjoying features like customizable cards and quick transfers. However, some users report issues with account security, customer service, and unexplained account closures.
PayPal
#3 Straggler
PayPal is valued for its wide acceptance and features like buyer protection, but users frequently criticize its customer service, account holds, and fees. Many users express dissatisfaction with the app's reliability and support.

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Nuggets

Major Highlights of the Week

Account Freezes
Users experience frequent account freezes without clear reasons, often after routine transactions, leading to frustration and inability to access funds. The lack of timely resolution and communication exacerbates user dissatisfaction.
My account was frozen after a routine transaction, and I can't access my funds or get a clear explanation from support.
Customer Support Issues
The app's customer support is heavily criticized for being inaccessible and unhelpful, with users unable to reach a human representative and receiving generic responses from automated systems. This lack of effective support leaves users feeling abandoned and frustrated.
I can't reach a real person for help, and the automated responses don't solve my issue.
Payment Processing Delays
Users report significant delays in payment processing, with funds being held for extended periods without clear justification. This disrupts users' financial planning and causes inconvenience.
My payment is on hold for 21 days without explanation, disrupting my financial plans.
Security Concerns
There are numerous complaints about security issues, including unauthorized transactions and account hacks, with users feeling that Venmo's security measures are inadequate. The slow response to security breaches further erodes trust.
My account was hacked, and Venmo's response was slow and unhelpful.
App Functionality Problems
Users encounter frequent app crashes and errors, particularly when trying to perform basic functions like transferring money or adding bank accounts. These technical issues hinder the app's usability and reliability.
The app crashes every time I try to transfer money, making it unusable.
Unwanted Social Features
The app's social features, such as public transaction feeds, are seen as intrusive and unnecessary by many users. The default public setting for transactions raises privacy concerns.
I don't want my financial transactions to be public, but the app makes it difficult to change this setting.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Freezes
Users experience frequent account freezes without clear reasons, often after routine transactions, leading to frustration and inability to access funds. The lack of timely resolution and communication exacerbates user dissatisfaction.
Customer Support Issues
The app's customer support is heavily criticized for being inaccessible and unhelpful, with users unable to reach a human representative and receiving generic responses from automated systems. This lack of effective support leaves users feeling abandoned and frustrated.
Payment Processing Delays
Users report significant delays in payment processing, with funds being held for extended periods without clear justification. This disrupts users' financial planning and causes inconvenience.
Security Concerns
There are numerous complaints about security issues, including unauthorized transactions and account hacks, with users feeling that Venmo's security measures are inadequate. The slow response to security breaches further erodes trust.
App Functionality Problems
Users encounter frequent app crashes and errors, particularly when trying to perform basic functions like transferring money or adding bank accounts. These technical issues hinder the app's usability and reliability.
Unwanted Social Features
The app's social features, such as public transaction feeds, are seen as intrusive and unnecessary by many users. The default public setting for transactions raises privacy concerns.

Quotes of the week

Hear from some of the most impactful users to drive changes

Venmo's customer service is non-existent. My account was frozen for no reason, and I can't get any help from a real person. It's frustrating and makes me want to switch to another service.
TommyN235
I love using Venmo for its convenience and ease of use. It's perfect for splitting bills and sending money to friends quickly.
A Google user
Venmo's security measures are too strict, causing unnecessary account freezes. It's a hassle to resolve issues, and customer support is unhelpful.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Venmo's customer service is non-existent. My account was frozen for no reason, and I can't get any help from a real person. It's frustrating and makes me want to switch to another service.
Candice Wu
App Store
I love using Venmo for its convenience and ease of use. It's perfect for splitting bills and sending money to friends quickly.
Kelly Williams
Google Play
Venmo's security measures are too strict, causing unnecessary account freezes. It's a hassle to resolve issues, and customer support is unhelpful.
Koray Okumus
Google Play

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