Veho Driver

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Veho Driver's key feedback

App Crashes Frequently

A significant number of users, approximately 40%, report that the app crashes frequently during deliveries, causing delays and frustration. This issue affects the delivery process as drivers have to restart the app multiple times, leading to inefficiencies and extended delivery times.

The app crashes constantly, making it impossible to complete deliveries without force closing it multiple times.

Low Pay and Unfair Compensation

Around 30% of users express dissatisfaction with the pay structure, stating that the compensation does not reflect the time and effort required for deliveries. Many drivers feel that the pay is not sufficient to cover expenses such as gas and vehicle maintenance.

The pay isn’t good for the amount of time, effort, and maintenance on your own vehicle.

Poor Customer Support

Approximately 25% of users report issues with customer support, describing it as unresponsive and unhelpful. Drivers often face delays in receiving assistance, which exacerbates problems encountered during deliveries.

Support is nonexistent; instead, they use a chatbot delivering the same generic messages.

App Drains Battery

About 20% of users mention that the app significantly drains their phone battery, causing overheating and making it difficult to complete routes efficiently. This issue is particularly problematic for drivers who rely on their phones for navigation and communication.

The app is continuously crashing and causing my phone battery to go low faster, making it difficult to finish my route on time.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Amazon Flex

Amazon Flex receives mixed feedback. Users appreciate the flexibility and the potential for good earnings, but many criticize the app's navigation issues and the lack of support. Some drivers feel penalized unfairly and express frustration with the app's reliability and customer service.

#2 RUNNER UP

Veho Driver

Veho Driver has a mix of positive and negative reviews. Users praise the app for its concept and potential earnings, but many report frequent crashes, slow performance, and poor customer support. The app's functionality issues, such as scanning and navigation problems, are common complaints.

#3 Straggler

Roadie

Roadie is often criticized for its low pay and unreliable gig acceptance process. Users express frustration with the lack of support and transparency in the selection process. While some appreciate the flexibility, many find the app's performance and customer service lacking.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes during deliveries, causing significant delays and frustration for drivers. This instability disrupts the delivery process and affects overall efficiency.

The app crashes constantly, making it impossible to complete deliveries without force closing it multiple times.

Low Pay

Drivers express dissatisfaction with the compensation, stating that the pay does not justify the time, effort, and vehicle maintenance required. The pay structure is perceived as unfair, especially for longer routes.

The app pays less than the federal minimum wage after accounting for vehicle depreciation.

Support Issues

Customer support is criticized for being unresponsive and ineffective, with drivers unable to get timely assistance. The reliance on automated responses exacerbates driver frustration.

Support is nonexistent; instead, they use a chatbot delivering the same generic messages.

Route Information

Drivers are frustrated by the lack of transparency regarding route details, such as the number of stops and total distance, which are only revealed after accepting a route.

You don't know how many packages you're getting on that route until you arrive.

Battery Drain

The app is reported to drain phone batteries rapidly, even when connected to a charger, which hinders drivers' ability to complete routes efficiently.

The app drains the battery very fast, even while connected to the charger in the car.

Photo Upload Delays

Drivers experience delays in uploading delivery photos, which prolongs the delivery process and causes unnecessary waiting times at each stop.

I spend more time waiting to take a pic and waiting for the prompts to load than I actually do driving.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app frequently crashes during deliveries, causing significant delays and frustration for drivers. This instability disrupts the delivery process and affects overall efficiency.

Low Pay

Support Issues

Customer support is criticized for being unresponsive and ineffective, with drivers unable to get timely assistance. The reliance on automated responses exacerbates driver frustration.

Route Information

Drivers are frustrated by the lack of transparency regarding route details, such as the number of stops and total distance, which are only revealed after accepting a route.

Battery Drain

The app is reported to drain phone batteries rapidly, even when connected to a charger, which hinders drivers' ability to complete routes efficiently.

Photo Upload Delays

Drivers experience delays in uploading delivery photos, which prolongs the delivery process and causes unnecessary waiting times at each stop.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes constantly, making it impossible to complete deliveries efficiently. It also drains the battery and overheats the phone, which is frustrating during long routes.

Chris Brady

Week of June 16th, 2025

Veho doesn't provide access codes or correct addresses, leaving drivers to figure it out. This often results in undelivered packages and penalties against drivers.

BigG 232323

Week of June 16th, 2025

The app lacks transparency on pay and doesn't show how many stops are on a route. This makes it difficult to plan and manage time effectively.

Kizeman1

Week of June 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes constantly, making it impossible to complete deliveries efficiently. It also drains the battery and overheats the phone, which is frustrating during long routes.

Candice Wu

App Store

Veho doesn't provide access codes or correct addresses, leaving drivers to figure it out. This often results in undelivered packages and penalties against drivers.

Kelly Williams

Google Play

The app lacks transparency on pay and doesn't show how many stops are on a route. This makes it difficult to plan and manage time effectively.

Koray Okumus

Google Play

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User Experience Report

Report Date

Veho Driver

Top Insights This Week

App Crashes Frequently

Low Pay and Unfair Compensation

Poor Customer Support

App Drains Battery

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts