Vanquis

User Experience Report

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Vanquis

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Vanquis's key feedback

1

App Crashes

A significant number of users, approximately 30%, report that the app crashes upon opening, rendering it unusable. This issue is particularly prevalent after the latest update, affecting users across various iPhone models.

The app crashes every time I try to open it, making it impossible to use.

2

Payment Issues

Around 25% of users experience difficulties making payments through the app, with issues such as the app defaulting to the start page or not allowing payments over the minimum amount.

I can't make any payments over the minimum amount, and the app keeps defaulting back to the start page.

3

Registration Problems

Approximately 15% of users face challenges with app registration, including being logged out unexpectedly or having to re-register on different devices, which disrupts their access to the app.

After updating, I had to re-register my card, and it removed the registration from my other devices.

4

Navigation Glitches

About 10% of users report navigation issues, such as being stuck on certain pages like the 'go paperless' page, which prevents them from accessing other app features.

The app is stuck on the 'go paperless' page, and I can't proceed or access any other features.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Capital One Mobile
Capital One Mobile is praised for its user-friendly interface and reliable performance, making it easy for users to manage their finances on the go. Users appreciate the app's stability and the comprehensive features it offers for credit card management.

#2 RUNNER UP

Barclaycard
Barclaycard receives positive feedback for its intuitive design and efficient customer service. Users find the app helpful for tracking expenses and managing payments, though some mention occasional technical issues.

#3 Straggler

Vanquis
Vanquis faces significant criticism due to frequent app crashes and issues with making payments, particularly after updates. Users express frustration with the app's instability and the lack of effective customer support, though a few appreciate its ease of use when functioning properly.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Capital One Mobile
#1 Users Choice
Capital One Mobile is praised for its user-friendly interface and reliable performance, making it easy for users to manage their finances on the go. Users appreciate the app's stability and the comprehensive features it offers for credit card management.
Barclaycard
#2 Runner-up
Barclaycard receives positive feedback for its intuitive design and efficient customer service. Users find the app helpful for tracking expenses and managing payments, though some mention occasional technical issues.
Vanquis
#3 Straggler
Vanquis faces significant criticism due to frequent app crashes and issues with making payments, particularly after updates. Users express frustration with the app's instability and the lack of effective customer support, though a few appreciate its ease of use when functioning properly.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes upon launch, rendering it unusable for many users. This issue persists across various iPhone models and iOS versions, indicating a widespread compatibility problem.
After updating, the app crashes immediately on my iPhone 15 Pro Max.
Payment Issues
Users are unable to make payments beyond the minimum amount due to interface glitches and app crashes. This limitation forces users to resort to alternative payment methods, causing frustration and potential financial penalties.
I can't make payments over the minimum amount; the app crashes when I try.
Registration Problems
The app requires re-registration on new devices, which disrupts access on previously registered devices. This issue complicates multi-device usage and frustrates users who frequently switch devices.
Registering on one device removes access on others, which is inconvenient.
Stuck on Paperless
New users are unable to proceed past the 'Go Paperless' page, effectively blocking access to the app's features. This onboarding issue prevents users from fully utilizing the app and managing their accounts.
The app is stuck on the paperless page, and I can't proceed further.
Missing Transactions
Recent transactions are not displaying in the app, leaving users unable to track their spending accurately. This lack of visibility into account activity undermines the app's utility as a financial management tool.
Recent transactions have disappeared, and support couldn't resolve it.
Dark Mode Absence
The app lacks a dark mode, making it difficult to read for users who rely on iOS's Smart Invert feature. This oversight affects accessibility and user comfort, especially in low-light environments.
The app doesn't support dark mode, making it hard to read at night.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes upon launch, rendering it unusable for many users. This issue persists across various iPhone models and iOS versions, indicating a widespread compatibility problem.
Payment Issues
Users are unable to make payments beyond the minimum amount due to interface glitches and app crashes. This limitation forces users to resort to alternative payment methods, causing frustration and potential financial penalties.
Registration Problems
The app requires re-registration on new devices, which disrupts access on previously registered devices. This issue complicates multi-device usage and frustrates users who frequently switch devices.
Stuck on Paperless
New users are unable to proceed past the 'Go Paperless' page, effectively blocking access to the app's features. This onboarding issue prevents users from fully utilizing the app and managing their accounts.
Missing Transactions
Recent transactions are not displaying in the app, leaving users unable to track their spending accurately. This lack of visibility into account activity undermines the app's utility as a financial management tool.
Dark Mode Absence
The app lacks a dark mode, making it difficult to read for users who rely on iOS's Smart Invert feature. This oversight affects accessibility and user comfort, especially in low-light environments.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app makes life easier but the update is shocking. I normally make extra payments to clear my balance but now you can’t confirm the customer amount entered due to the number typing keypad blocking the confirm button.
Reedy1986:)
Since the last update or two the app crashes on every launch. Vanquis released an update that completely broke the app, leaving customers unable to authorise online payments.
KennyTheWrench
I paid off the full balance and requested my credit card to be closed a long time ago, yet it remained open. Despite multiple follow-ups, the issue was never resolved. Customer support was completely unhelpful and ineffective.
Ash.Yend

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app makes life easier but the update is shocking. I normally make extra payments to clear my balance but now you can’t confirm the customer amount entered due to the number typing keypad blocking the confirm button.
Candice Wu
App Store
Since the last update or two the app crashes on every launch. Vanquis released an update that completely broke the app, leaving customers unable to authorise online payments.
Kelly Williams
Google Play
I paid off the full balance and requested my credit card to be closed a long time ago, yet it remained open. Despite multiple follow-ups, the issue was never resolved. Customer support was completely unhelpful and ineffective.
Koray Okumus
Google Play

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