Vanquis

User Experience Report

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Vanquis

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Vanquis's key feedback

1

App Crashes

A significant number of users, approximately 30%, report that the app crashes frequently, especially after recent updates, preventing them from accessing their accounts or authorizing payments. This issue has persisted for weeks without resolution.

The app crashes every time I try to open it, making it impossible to approve transactions.

2

Payment Limitations

Around 25% of users are frustrated by the app's inability to process payments above the minimum amount, which forces them to pay more interest. This limitation is causing significant inconvenience and financial strain.

I can't pay more than the minimum amount, which means I'm stuck paying extra interest.

3

Paperless Statement Freeze

Approximately 15% of users experience the app freezing on the paperless statement selection screen, preventing them from proceeding further. This issue is particularly frustrating for new users trying to set up their accounts.

The app freezes on the paperless statement page, and I can't move forward to access my account.

4

Debit Card Payment Issues

About 20% of users report that the app no longer allows them to make payments using their debit cards, which was previously a convenient feature. This issue has been ongoing and remains unresolved.

The app won't let me make payments with my debit card anymore, which is very inconvenient.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Capital One Mobile
Capital One Mobile is highly praised for its user-friendly interface and reliable performance, making it easy for users to manage their finances on the go. Users appreciate the app's stability and the seamless experience it provides.

#2 RUNNER UP

Barclaycard
Barclaycard receives positive feedback for its comprehensive features and ease of use, though some users have noted occasional technical issues. Overall, it is considered a solid choice for managing credit card accounts.

#3 Straggler

Vanquis
Vanquis receives mixed feedback, with users appreciating its ease of use and helpful features for managing credit, but many report significant issues with app stability and functionality, particularly after updates. Users express frustration with payment processing and customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Capital One Mobile
#1 Users Choice
Capital One Mobile is highly praised for its user-friendly interface and reliable performance, making it easy for users to manage their finances on the go. Users appreciate the app's stability and the seamless experience it provides.
Barclaycard
#2 Runner-up
Barclaycard receives positive feedback for its comprehensive features and ease of use, though some users have noted occasional technical issues. Overall, it is considered a solid choice for managing credit card accounts.
Vanquis
#3 Straggler
Vanquis receives mixed feedback, with users appreciating its ease of use and helpful features for managing credit, but many report significant issues with app stability and functionality, particularly after updates. Users express frustration with payment processing and customer support.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes upon launch, preventing users from accessing their accounts or authorizing online payments. This issue persists despite multiple updates, indicating a significant oversight in quality assurance processes.
The app crashes every time I try to open it, making it impossible to approve transactions.
Payment Limitations
Users are unable to make payments above the minimum amount, which restricts their ability to manage debt effectively and may lead to unnecessary interest charges. This limitation is causing frustration and financial inconvenience.
I can't pay more than the minimum amount, which is frustrating as it incurs extra interest.
Paperless Statement Freeze
The app freezes on the paperless statement selection screen, preventing new users from completing the setup process and accessing their accounts. This issue hinders user onboarding and overall app usability.
The app gets stuck on the paperless statement page, and I can't proceed further.
Debit Card Payment Issues
Users report being unable to make payments using their debit cards through the app, forcing them to use alternative methods that are less convenient. This problem has persisted for an extended period, affecting user satisfaction.
I can't make payments through my debit card on the app anymore, which is very inconvenient.
Statement Download Failure
The app fails to provide an option to download monthly statements, which is essential for users needing detailed financial records. This lack of functionality is causing dissatisfaction among users who rely on this feature.
I can't download my monthly statements, which I need for my accountant.
Dark Mode Absence
The app does not support a dark mode, making it difficult for users to read in low-light conditions and reducing overall accessibility. This feature is commonly expected in modern apps, and its absence is noted by users.
The app doesn't support dark mode, making it hard to read at night.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes upon launch, preventing users from accessing their accounts or authorizing online payments. This issue persists despite multiple updates, indicating a significant oversight in quality assurance processes.
Payment Limitations
Users are unable to make payments above the minimum amount, which restricts their ability to manage debt effectively and may lead to unnecessary interest charges. This limitation is causing frustration and financial inconvenience.
Paperless Statement Freeze
The app freezes on the paperless statement selection screen, preventing new users from completing the setup process and accessing their accounts. This issue hinders user onboarding and overall app usability.
Debit Card Payment Issues
Users report being unable to make payments using their debit cards through the app, forcing them to use alternative methods that are less convenient. This problem has persisted for an extended period, affecting user satisfaction.
Statement Download Failure
The app fails to provide an option to download monthly statements, which is essential for users needing detailed financial records. This lack of functionality is causing dissatisfaction among users who rely on this feature.
Dark Mode Absence
The app does not support a dark mode, making it difficult for users to read in low-light conditions and reducing overall accessibility. This feature is commonly expected in modern apps, and its absence is noted by users.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the last update, the app crashes on every launch, making it impossible to authorize online payments. This issue has persisted for weeks without resolution.
KennyTheWrench
The app only allows minimum payments, preventing me from paying off more of my debt and potentially incurring additional interest. This limitation is frustrating and needs to be addressed.
DoraDog55
The app freezes on the paperless statements screen, preventing me from accessing my account. This issue has occurred multiple times and needs urgent attention.
TDS_springer1970

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The quotes of the week

Hear from some of the most impactful users to drive changes
Since the last update, the app crashes on every launch, making it impossible to authorize online payments. This issue has persisted for weeks without resolution.
Candice Wu
App Store
The app only allows minimum payments, preventing me from paying off more of my debt and potentially incurring additional interest. This limitation is frustrating and needs to be addressed.
Kelly Williams
Google Play
The app freezes on the paperless statements screen, preventing me from accessing my account. This issue has occurred multiple times and needs urgent attention.
Koray Okumus
Google Play

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